Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

Delivery 558

Delivery Social Media Loyalty Program Customer Service 558

Modern Restaurant Management

OCTOBER 27, 2020

So innovative chains are instead doubling down on the safer service option: takeout and delivery. Go All In on Digital Delivery. For the last few years, Domino’s has been a leader in the digital delivery space, which has proven to be prescient for today. Contactless delivery. An easy to use app.

Innovation 558

Innovation Hiring Mobile Ordering Online Ordering 558

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. As a restaurant operator, it’s imperative to understand and adapt to this new type of customer or else risk significant losses. What does the delivery customer expect now? They expect safer food handling.

Delivery 511

Delivery Food Safety Mobile Ordering Customer Experience 511

Modern Restaurant Management

DECEMBER 21, 2020

As they continue to assess their operations in light of an uncertain future, there are some noteworthy trends to follow. During the pandemic, restaurants that quickly pivoted to takeout and delivery were able operate more profitably than those who were slow to change. Increase Need for Transparency.

2021 553

2021 Technology Food Supply Food Safety 553

Modern Restaurant Management

DECEMBER 14, 2020

The past several months have proven to be a wildly transformative time for the restaurant industry, as many operators shift to an off-premise strategy, relying primarily on delivery and takeout orders, to remain open. Having a basic website or relying on a third-party delivery partner to market a virtual brand is not sufficient.

2030 520

2030 Customer Experience Delivery Uniforms 520

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

Delivery 517

Delivery Social Media Online Ordering Restaurant Law 517

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. a global private equity leader with deep investment and operational experience, and run hard,” said Andy Wiederhorn, President and CEO of FAT Brands.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

SEPTEMBER 23, 2020

Contactless delivery is the new partner to frictionless transactions, from ordering, to picking up food to paying with a credit card. Brands that were positioned with the right technology, such as pizza delivery and other fast and casual outlets have thrived during the pandemic. Create Frictionless Transactions.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JUNE 17, 2020

When COVID-19 erupted earlier this year, scores of restaurants relied on online delivery marketplaces to deliver meals to their customers. Pre-COVID-19, paying expensive delivery fees was not an issue as food delivery was not a large part of a restaurant’s revenue stream. But is it invaluable to restaurants?

Delivery 490

Delivery Pricing Front of House Online Ordering 490

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. But, if contingency plans aren’t created for it now, operators could face even larger challenges down the line. Diversifying Revenue Streams.

Dietary Restrictions 493

Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Modern Restaurant Management

DECEMBER 16, 2020

This marks the first time the restaurant industry and third-party delivery companies have come together to create guidelines and culminates a year-long effort by the Association to develop national policies based on the experiences of restaurant operators of all sizes.

Delivery 474

Delivery Food Safety Online Ordering Food Order 474

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. and Canada through free delivery and marketing efforts.” and Canada through free delivery and marketing efforts.”

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

SEPTEMBER 24, 2020

According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. But now there’s something coming on stronger than even delivery: takeout. takeout, curbside), instructions for pickup and hours of operation.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

MAY 19, 2020

Many of you (even before CV-19) broadened your business model to include take-out and delivery. Delivery and takeout will be a permanent, expanded segment. There are many, many considerations for delivery (safety, preparation, logistics, POS, etc.). That means essentially ignoring the food cost percentage of delivery items.

Delivery 535

Delivery Food Food Safety Pricing 535

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

MAY 20, 2020

Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. Long-term success will depend on re-envisioning traditional concepts and strategic development of new operational practices that integrate practical social distancing protocols with more permanent delivery/take-out platforms.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Those using delivery “much more” jumped from 19 percent in April to 37 percent in August. Chief among those habits?

Delivery 508

Delivery Loyalty Program Online Ordering Food Safety 508

Modern Restaurant Management

MARCH 27, 2020

There has been a significant surge of Artificial Intelligence (AI) usage in the restaurant industry for providing improved services to elevate operations, trim cost and create a better environment for guests. Restaurants integrating AI in their POS systems can trim business operating expenditures thanks to a complete analytical data picture.

Inventory 517

Inventory Waste Customer Experience Events 517

Modern Restaurant Management

MARCH 13, 2020

These lessons are tied into everything I do on a daily basis, especially now as I continue to lead DeliverThat’s mission as a third-party delivery service for restaurant catering. While foodservice operators are responding operationally to the coronavirus outbreak, an equal number also are asking "What now?"

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. Your restaurant’s plan for welcoming employees back should follow objective criteria, focusing only on the abilities necessary for operations.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. The report went on to state, “Foodservice operators that can offer a responsible and safe solution should do so recognizing their true competition during these times isn’t other restaurants, but rather the consumer’s own home.” Going Contactless.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Others may have decided to shutter operations altogether. Share Guidance.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

SEPTEMBER 1, 2020

While it may seem that everything is in chaos, there are ways we can maintain control of what happens to our operations. Because operational shifts for businesses are happening at such a quick pace, stay nimble in terms of your operational structure. Take a chance and consider launching a delivery-only virtual concept.

Supplies 492

Supplies Seasonal Menu Back of House Delivery 492

Modern Restaurant Management

MAY 16, 2020

Make sure your hours of operation are current and consistent on your website, social media, and your voicemail message. Deliver on Delivery. Delivery offers fewer chances for guest recovery than dine-in. Each office may have unique delivery requirements. Use checklists to eliminate order mistakes.

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MARCH 20, 2020

Curbside pickup, takeout and delivery have become buzzwords in the past week. With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. When these costs begin to pile up, it can be devastating for owner/operators.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchise 540

Modern Restaurant Management

APRIL 14, 2020

While it’s no easy task to sometimes make it through the day-to-day within this new operational structure, there are ways operators can come together and make a difference. Below are some ideas you can implement to help your operation stay profitable while also providing for the communities in which you live and work.

Healthcare 468

Healthcare Front of House Social Media Website Management 468

Modern Restaurant Management

AUGUST 6, 2020

Improving from 20 percent margin to a 35-percent margin on a $12 dish, serving five0 covers per night translates into a $90 net increase in profits, allowing for increased cash flow to sustain operations. Let’s say you operate a burger shop with beginning inventory valued at $5,000. Customer Communication.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 27, 2020

The National Restaurant Association released new guidance for operation reopening which provides a basic summary of recommended practices that can be used to help mitigate exposure to the COVID-19 virus. The document is meant to be used in conjunction with instruction operators receive from authorities during their reopening phase-in.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. Now available through Grubhub, it is a delivery-only concept that specializes in antibiotic-free, oven-baked, boneless chicken bites. Credit: Tyga Bites.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 22, 2020

As operators begin to firm up plans for the new year, they should keep in mind the wants and needs of their guests and take the lessons they’ve learned this year to prep themselves for what’s next to drive future success. However, not all hope is lost. Personalized Dining is the Future. New Channels Will Continue to Emerge.

2021 474

2021 Fine Dining Online Ordering Travel 474

Modern Restaurant Management

OCTOBER 20, 2020

Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Create a launchpad for new delivery modes—literally. For that reason, they must become more livable. It might not be.

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. Toast’s public directory of participating restaurants across the U.S. ” The BOHA!

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516