7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business.

Events 351

Events Social Media Kitchen Safety Seating 351

Culinary Cues

MAY 19, 2022

This was “order/fire” time. Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. By 6:15 the crew had pushed through about 40 orders with relative ease. Ordering: 2 halibut, 3 salmon – medium, 1 filet – well (crap).

Seating 374

Seating Dine-in Seasonal Menu Leadership 374

Modern Restaurant Management

APRIL 25, 2024

The pent-up demand for al fresco experiences is palpable, and smart operators are taking strategic steps to make the most of this lucrative opportunity. Sidewalk cafes, rooftop terraces, and courtyards are all excellent options for expanding seating. The use of outdoor space often means more seating opportunities for businesses.

Outdoor 88

Outdoor Seasonal Menu Seating Reservations 88

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Some quick-service chains, including Chick-fil-A, have crossed a tipping point, with more than half their sales coming via digital orders in 2023. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

The Rail

APRIL 11, 2024

By Eric Tress, Contributor If you are looking for an excellent tool to increase your restaurant’s reservations, email marketing is an effective advertising tool you should consider. People are always looking for popular eateries and unique menu items to try when looking to eat out. However, this can be very slow going.

Email Marketing 52

Email Marketing Reservations Marketing Loyalty Program 52

7 Shifts

FEBRUARY 15, 2024

Take the customer-facing side of things, for example. By understanding when your customers come and go, what they do and don’t order, and what specials worked and which ones didn’t, you can better tailor your offerings and calibrate your staffing. These tools help business owners take control of their online feedback and reviews.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

Take the customer-facing side of things, for example. By understanding when your customers come and go, what they do and don’t order, and what specials worked and which ones didn’t, you can better tailor your offerings and calibrate your staffing. These tools help business owners take control of their online feedback and reviews.

Inventory 195

Inventory Bar Management Management 195

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. It takes some of the guesswork out of things for hosts.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. Take orders with care. Recommended Reading: BLOG NAME.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JULY 18, 2023

It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” ” Take a minute now and think of five things that you believe bring your customers back time and again. Here’s my take on making good service great.

Customer Service 167

Customer Service Seating Consumer Goods Customer Experience 167

Lavu

JANUARY 31, 2020

Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. It’s no secret that the day-to-day activities are moving at a fast pace, and the ease of online reservation tech is seductive to the modern customer. . If so, check out Bookenda. Is your restaurant in Canada?

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

Modern Restaurant Management

FEBRUARY 16, 2022

Takeout is Taking Over. How quickly can third-party delivery groups get in and out of the food and beverage space? Can the third party make it to the takeout portion of the restaurant without disturbing the flow of patrons who are staying for a meal or are in-line to place an order? Long Live the Community Table.

Design 221

Design Fine Dining Online Ordering Dine-in 221

7 Shifts

MARCH 10, 2022

Reservation software keeps your hosts organized, review sites provide you with actionable feedback on your performance, and staff management software keeps your team in sync with auto scheduling. To help you narrow down your search, here are 24 of out favorite restaurant management apps to start using in your restaurant today.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 209

Management Management Customer Experience Reservations 209

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 183

Online Ordering Point of Sale Management Management 183

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 198

Technology Front of House Back of House Point of Sale 198

SpotOn

MARCH 11, 2024

  But don’t just take our word for it. I want restaurants to take care of their staff. I want restaurants to be businesses we don’t take for granted. I give a s**t about the little guys, the bartenders and servers who are out there busting their butts every single day. I want restaurants to glow.

Point of Sale 98

Point of Sale Customer Experience Customer Service Bar 98

Modern Restaurant Management

MARCH 10, 2021

Order Views – This is how your BOH staff actually sees the information. Look for a KDS with customizable features that allow your staff to look both at the overall incoming orders and the items in particular so that they can prepare accordingly. ? Order Routing – For larger operations, you might have multiple stations.

Management 184

Management Management BOH Front of House 184

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 186

Customer Service Customer Experience Online Ordering Hospitality 186

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Up the restaurant’s hygiene and cleanliness standards: fully sanitize tables, menus and chairs after each reservation.

Front of House 188

Front of House Back of House Restaurant Law Food Safety 188

Mad Mobile

MAY 22, 2024

Customers expect quick service and immediate attention, and bartenders often have to manage multiple demands at once, including taking orders, making drinks, and cashing out customers. You can also substitute seats for tables to get your average seat turnover rate.

POS 40

POS Bar Mobile Ordering Customer Service 40

Restaurant Clicks

OCTOBER 13, 2021

Instead, wine bars are popular restaurant destinations for friends to gather, dates to mingle, and events to take places. Take a step back from the hustle and bustle of NYC life and fall into one of the many comforting couches at the Aldo Sohm Wine Bar in the city’s Midtown West neighborhood, just south of Central Park.

Bar 142

Bar Reservations Seating Back of House 142

Restaurant Clicks

NOVEMBER 13, 2021

If you are trying to find out where to eat in Nashville to experience it, any of the restaurants on this list are pushing the envelope and inventing new ways to put the culture of the South on a plate. Read on to find a great new restaurant for your next night out in Nashville (or your first visit!). Order Online. City House.

Back of House 121

Back of House Reservations Fine Dining Online Ordering 121

Restaurant Clicks

NOVEMBER 24, 2021

You can make reservations for small parties online by visiting the restaurant’s website. Make a Reservation. The Gold Room can seat a fourteen-person dinner for up to 14 or a lounge-style party for thirty guests for private dining. Make a Reservation. Order Online. Make a Reservation. Order Online.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112

Modern Restaurant Management

JUNE 28, 2021

Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. The restaurant had reservations and did not call any of the guests.

Customer Service 165

Customer Service Reservations Specials Training 165

Apicbase

MARCH 28, 2024

Let’s take a more detailed look at precisely what BOH operations entail. This person organises tickets and checks orders are going out correctly. Pass – the service counter where food is plated or boxed, ready to be served or sent out for delivery. 86’d – when an item on the menu has run out, it is 86’d.

Back of House 52

Back of House FOH BOH Front of House 52

Restaurant Clicks

OCTOBER 26, 2021

There’s nothing like a beautiful day in Miami, Florida for doing some shopping or laying out on the beach, but my favorite thing to do on a warm, sunny day is go out to eat somewhere with outdoor seating. You can literally sit by the water’s edge and gaze out into beautiful Biscayne Bay while you eat a delicious meal.

Outdoor 120

Outdoor Dine-in Online Ordering Seating 120

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 186

Management Management Seasonal Menu Customer Experience 186

Modern Restaurant Management

JUNE 10, 2020

But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. People coming out of isolation in droves, looking to reestablish freedom of movement in their communities. ” An (ROI) Argument for Expanding Outdoor Seating.

Outdoor 219

Outdoor Seating Customer Service Small Business 219

Restaurant Clicks

DECEMBER 13, 2021

If you happen to visit the area, the best way to experience the diversity of Fort Greene is by trying out the local cuisines on offer. The neighborhood has several eateries, but I have picked those that stand out. Check out my list of the best restaurants in Fort Greene, Brooklyn below! Order Online. Make a Reservation.

Seasonal Menu 129

Seasonal Menu Website Management Outdoor Online Ordering 129

Modern Restaurant Management

JUNE 11, 2020

And even with stricter guidelines in place, will customers actually risk dining out in public spaces? ” In order to bring back the customer base, neighborhood restaurants will have to reconcile with real concerns over safety and sanitation, while still providing a great dine-in experience. The answer lies in limiting capacity.

Customer Experience 198

Customer Experience Dine-in Food Safety Kitchen Safety 198

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. In fact, 70 percent of consumers are ordering takeout directly from restaurants amidst the pandemic. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular.

Consumer Goods 212

Consumer Goods Food Safety Customer Service Hiring 212

Web Diner

JANUARY 30, 2019

But, when it comes to customers and seating arrangements, that couldn’t really be further from the truth. While more customers mean more service – which then, in turn, means more profit -, it’s absolutely vital to take into consideration that clients are interested not only in the food but also the experience it comes with.

Seating 48

Seating Fine Dining Customer Experience Customer Service 48

Restaurant Engine

DECEMBER 23, 2020

1: Enhance Contactless Ordering and Payments. This includes ordering and payment options. One tip for restaurant success is to harness the power of your website ordering or even online ordering on your mobile app. Make sure your online website is set up for online ordering and payments. tweet this). #2:

2021 112

2021 Online Ordering Fine Dining Mobile Ordering 112

Modern Restaurant Management

JULY 22, 2021

First of all, with so many people still working from home and taking regular video calls instead of meetings, breakfast and lunch demand has significantly dropped. Diners finally realized how much they can actually save by not eating out. Online Ordering Will Continue to Thrive. Make the Most Out of Data.

Allergens 204

Allergens Fast Casual Online Ordering Food Safety 204

Modern Restaurant Management

MAY 7, 2020

” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. We will also see a rise in use of virtual waitlist and reservation platforms across restaurants. Going Contactless.

Food Safety 178

Food Safety Mobile Ordering Front of House Seating 178

Restaurant Clicks

APRIL 8, 2021

Make a Reservation. Sit at spaced-out picnic tables or fire pits under trees strung with twinkling lights, while you snack on Bavarian pretzels along with your favorite German or American draft. Make a Reservation. After you enjoy local brews, take a walk through the park and check out the nature paths, gardens, and sculptures.

Reservations 142

Reservations Outdoor Brewery Online Ordering 142