Loyalty Program Mobile Ordering Operations 
Modern Restaurant Management
DECEMBER 19, 2024
In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customer experience and operational efficiency to revenue generation and security. However, this increase in digital ordering and card-not-present transactions has skyrocketed their processing rates.
Modern Restaurant Management
MARCH 26, 2025
Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Among the other highlights: Restaurants have the opportunity to connect and convert audiences using mobile websites or apps and push notifications.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Modern Restaurant Management
APRIL 14, 2025
The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. The survey of 1,500 U.S.-based
Modern Restaurant Management
AUGUST 31, 2023
Loyalty expert Hope Neiman, CMO at Tillster, says these are the four things she sees that restaurants often get wrong when building loyalty programs + brand champions: Lack of clarity and consistency. "The Bear" was a reminder to operators that they are not alone in their struggles. No personalization.
Modern Restaurant Management
DECEMBER 1, 2021
A recent Bluedot survey of just over 1,500 American consumers found that nearly two-thirds (63 percent) of participants indicated they have ordered from or visited restaurants less due to higher prices. Rewards for Loyalty. The challenge for restaurant operators, then, is how to win back and retain customers in a time of rising prices.
Modern Restaurant Management
JULY 27, 2022
Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Having a loyalty program today is table stakes. Loyalty Lessons Learned.
Modern Restaurant Management
JUNE 27, 2025
Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Accuracy of food order and quality of mobile app lead the way at 85, both down 1 percent year over year.
Expert insights. Personalized for you.
447 
Let's personalize your content