article thumbnail

Transforming Restaurant Operations: Uniting Teams and Closing Communication Gaps

Modern Restaurant Management

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

article thumbnail

COOKS – CLAIM YOUR OWN PATH TO SUCCESS

Culinary Cues

We have labored over the effects of this change but have been very slow to reinvent the way that we do business – to once again, create an environment where individuals relish the opportunity to learn and grow as cooks, exhibit passion about the craft, wear their uniforms with pride, and feel great about saying: “I’m a cook!”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

KITCHEN RESPECT

Culinary Cues

That they are to present themselves as ladies and gentlemen, serving ladies and gentlemen (The Ritz Carlton Credo).

Training 351
article thumbnail

IT’S ONLY MY POINT OF VIEW

Culinary Cues

My intent is always to present my opinions, as my opinions and never assume that they are or should be yours. Honesty and integrity are the basic raw materials of leadership. Take pride in the chef’s uniform. When you wear that uniform you are paying respect to them. That’s OK, to each his or her own. Be a proud cook.

Uniforms 315
article thumbnail

WHAT RESTAURANT OWNERS GET WRONG

Culinary Cues

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT. Engage them and they will become your ambassadors.

article thumbnail

THE KITCHEN MAGIC OF CHEF PHIL LEARNED

Culinary Cues

Professionalism was expected from the starched chef uniforms that were maintained by the on-site laundry, the cleaning regiment that everyone participated in, the adherence to classical techniques, and the respect that was shown everyone who became part of the team. What was most impressive to me was the work leading up to service.

article thumbnail

CHEFS: BUILD A TEAM – KEEP A TEAM

Culinary Cues

When an employee feels that the opportunity for expression is present – then they will feel engaged and appreciated. Building pride in team is a foundational requirement of leadership and coaching. “One of the most sincere forms of respect is actually listening to what another has to say.” ” -Bryant H.