Embrace the Suck

MAY 14, 2023

Leadership: The Missing Ingredient The best restaurants are those led by individuals who understand that their role extends beyond the kitchen or the management office. They are the epicenters of culture, conviviality, and creativity. And much like a bad dish, it's tough to swallow.

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Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

DECEMBER 21, 2020

That’s why we decided to donate 10 percent of sales of our off-premise take-out and delivery platform to No Kid Hungry. That’s why we decided to donate 10 percent of sales of our off-premise take-out and delivery platform to No Kid Hungry. Here are their responses. Click here for part one.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. A POS system helps streamline operations by giving managers real-time access to sales data, inventory levels, and order status updates. Introducing kitchen automation.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Apicbase

MARCH 28, 2024

Additionally, the BOH handles food safety and restaurant administration. This includes the food prep and kitchen areas, food storage rooms, walk-in fridges, pot wash stations, staff break rooms, and offices. Food safety. Sales optimisation. Restaurant back-of-house operations form the backbone of a restaurant’s success.

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Back of House FOH BOH Front of House 52

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. Although the challenges of the restaurant business haven’t changed, the tools available for taking them on have.

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2023 Management Management Tip Distribution 78

Modern Restaurant Management

JANUARY 12, 2022

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Consider things like merchandise sales, inventory sales, or private cooking lessons. Consider things like merchandise sales, inventory sales, or private cooking lessons. We’ll talk about this more later on.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchise 151

Franchise Franchising Loyalty Program Kitchen Safety 151

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments.

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Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

JULY 14, 2020

White Castle launched a planned pilot with Miso Robotics – creators of the first autonomous grilling and frying kitchen assistant, Flippy – to accelerate the adoption of artificial intelligence and robotics in the restaurant industry. White Castle Employs Flippy the Robot. ” Flippy ROAR will deploy later this fall.

Mobile Ordering 160

Mobile Ordering Certification Loyalty Program Kitchen Safety 160

Open for Business

MARCH 7, 2023

What is a restaurant training program? What is a restaurant training program? A restaurant training program is a step by step way of learning about the restaurant and employees’ roles. This program standardizes training so each new employee gets the same level of information, instruction, and help.

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Training 2023 Front of House Back of House 78

Mad Mobile

FEBRUARY 16, 2024

These compact, square-shaped pixel blocks hold the power to transform your restaurant into a more efficient business where owners, customers, kitchen staff, and the front-of-house enjoy smoother shifts and higher earnings. Restaurants place printed codes — pixelated squares — at tables, on the host stand, on bars, wherever diners hang out.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

The Restaurant Times

JANUARY 23, 2022

When people think about AI (artificial intelligence) for restaurants, their thoughts immediately turn to kitchens manned by robots capable of cooking so brilliantly that they can completely replace their human counterparts. Even though artificial intelligence (AI) is a trendy term, this technology is not out of reach for typical restaurants.

Point of Sale 52

Point of Sale Loyalty Program Customer Experience Food Supply 52

Open for Business

OCTOBER 20, 2023

These observations will help carve out your own space in the local food scene. Think about the flow of traffic from the kitchen to the tables. Think about the flow of traffic from the kitchen to the tables. Are you targeting families, young professionals, or a little bit of everything? Are people craving a new Italian place?

License 78

License Email Marketing Seasonal Menu Front of House 78

Lavu

APRIL 17, 2020

Your customers want to hear from you a survey conducted on March 8, 2020, found that 56% of consumers want to hear from you now, and they want to know what steps you’re taking to ensure you’ll be around after the pandemic. Show them how they can help by getting your message out with these free marketing tactics and tools.

Marketing 83

Marketing Email Marketing Social Media Loyalty Program 83

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. The State of What Feeds Us. Drive-Thrus.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

The Food Corridor

MARCH 27, 2023

Introducing cloud kitchens , commercial facilities purpose-built to produce food specifically for delivery. These commissary kitchens are sometimes also known as ghost kitchens, shared kitchens , or virtual kitchens with the delivery-only food brands operating within them called virtual restaurants.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

DECEMBER 21, 2020

Yet at the same time, every marketer blasted out email updates “we’re in this together” filling consumer’s inboxes, rendering email virtually ineffective and driving down open rates from the pre-pandemic abysmal 20 percent. Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner.

2020 176

2020 Online Ordering Point of Sale Cash Management 176

Transact

APRIL 2, 2020

Not only has it affected the health and safety of countries and citizens around the world, but it has also affected our businesses, careers, and personal finances. At this point, most restaurants and food service establishments have closed their dining areas either by choice or by mandate and have limited service to takeout and delivery.

Social Media 100

Social Media Kitchen Safety Food Safety Customer Service 100

Apicbase

DECEMBER 8, 2022

But despite the aftermath, the sector has gradually recovered by 2022 – to a point where a new sense of normality has set in. In addition, creating an exceptional customer experience at all touchpoints remains crucial to attracting customers, building loyalty and ensuring a stable revenue stream. But there’s a catch.

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2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

JULY 20, 2021

Falling outlets, rising sales. But sales have bounced back well over the first six months of 2021, and are now running ahead of 2019 levels. Frequency is rising fast too, and 43 percent of US consumers plan to visit venues more often than they did in 2019—nearly twice the number who will go out less (22 percent).

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

The Restaurant Times

DECEMBER 22, 2021

As a result, thousands of carry-out dining establishments open daily. . By this point, you would have certainly thought of the basics like location, uniform design, a logo, a beautiful menu, kitchen staff and the equipment required, and marketing in general. 4 Ways Opening A Takeaway Restaurant Has Become Easier Now.

License 52

License Loyalty Program POS Point of Sale 52

The Restaurant Times

JUNE 11, 2021

Instead of carrying out numerous third-party integrations company-by-company for different purposes like billing or order management, it is better to go in for a multi-purpose POS system that manages it all. . Managing a restaurant is a daunting task. That is why, automating restaurant operations is always fruitful. Let us see how.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Modern Restaurant Management

DECEMBER 16, 2019

Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6 percent in November, which represents the third consecutive month of positive sales growth and the strongest since January. Thanksgiving typically represents lower sales volumes for most industry segments.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. While some of America’s most beloved brands like McDonald's, Chick-Fil-A, and In-N-Out Burger have been slow to capitalize on the surging interest in plant-based eating in the U.S., This data covers U.S.

Hospitality 180

Hospitality Food Consumer Goods Point of Sale 180

ChefMod

OCTOBER 6, 2021

Additionally, the restaurant industry lost $240 billion in sales compared to the Association’s pre-pandemic forecast of the year 2020. Even a small vegetable vendor can take orders via some kind of online ordering platform. Over 8 million restaurant employees lost their jobs [permanently or temporarily.

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2021 Email Marketing Front of House Cash Management 52

EATER

MARCH 15, 2021

Or the loss of a loved one, one out of hundreds of thousands in the U.S. Each individual story — out of hundreds of thousands — captures some essence of who they were and what they meant to the people who will always miss them. But numbers don’t truly convey the lives lost, the families and friends left in their wake.

Kitchen Safety 108

Kitchen Safety Education Customer Service Certification 108

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 207

Food Safety Mobile Ordering Online Ordering Kitchen Safety 207

24/7 Waiter

JUNE 15, 2017

In fact, if you talk to restaurant marketing experts, they’ll all agree that technology has made it easier than ever to create and maintain customer loyalty in addition to earning you a lot of new customers, too. Points to Consider. ” You may wonder if all of that is important, but just consider the era.

Operations 28

Operations Loyalty Program Online Ordering Point of Sale 28

Modern Restaurant Management

DECEMBER 21, 2022

This will manifest itself in several ways, such as informing robotics in the kitchen for food preparation, in addition to kitchen display systems (KDS) as restaurants kitchens seek to improve efficiency and better optimize for enhance prep station capacity management.

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2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. . "We The Main Course. Restaurant of the Future Panel. 20 at 4 p.m. Brands Inc. for approximately $25 million.

Kitchen Safety 202

Kitchen Safety Loyalty Program Delivery Customer Service 202

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023.

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2023 Front of House Customer Experience Customer Service 114

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.

Franchise 186

Franchise Franchising Fast Casual Loyalty Program 186

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 151

Bar Cash Management Loyalty Program Point of Sale 151

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S., an overseas U.S.

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Healthcare Employee Relations Online Ordering Customer Service 206