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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

. – Jay Fiske, President, Powerhouse Dynamics Beyond the App: Loyalty and Data-Driven Personalization In 2025, loyalty and digital innovation are set to shape the QSR industry more than ever. A great example of this is McAlister’s Club MCA – designed to elevate the guest experience for loyalty members.

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Five Keys to Success for QSRs Post-COVID

Modern Restaurant Management

Mobile-Based Loyalty Programs. It is no surprise that the rollout of loyalty programs is all around us, with companies like McDonald’s, Burger King and Taco Bell all providing this offering to their customers. With the collection of more customer data comes the opportunity to retool customer engagement marketing.

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The Best Restaurant Technology Of 2025

ChowNow

For example: If you want to improve efficiency look for software that integrates with your POS and kitchen systems. If customer retention is a priority consider a digital loyalty program or automated marketing tools. One of the most effective ways to do this is through automated email and SMS marketing.

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Four Key Predictions for Restaurant Tech

Modern Restaurant Management

Reviewing the market landscape is a great way to get ahead of the competition. New safety protocols may hurt restaurants’ bottom line again, while also impacting retention rates due to business closures and lack of steady income. This makes it easy to juggle orders and alleviate stress on the kitchen staff as orders come and go.

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Three Ways Technology Can Help Restaurants Navigate the Challenges of Inflation

Modern Restaurant Management

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

Additionally, AI algorithms can analyze customer data to create personalized marketing campaigns, significantly improving customer engagement and retention. An overwhelming 91 percent of restaurants reported leveraging targeted digital marketing campaigns to reach new demographics in the recent Incisiv restaurant study.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

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