Modern Restaurant Management

DECEMBER 3, 2024

This holiday season, 67 percent of diners are seeking more than standard reservations, with themed holiday meals (44 percent) and multi-course feasts (39 percent) being the most popular options, according to a survey from Tock. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m.

Reservations 221

Reservations Book Customer Experience Dine-in 221

ChowNow

FEBRUARY 13, 2025

The ways a website can drive more orders and reservations while cutting costs. Customers cant access an up-to-date menu, current hours, schedule a reservation, or place an online order. Customers are left scrolling through outdated posts trying to find relevant information, becoming more irritated by the moment.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Culinary Cues

MAY 12, 2025

Guests spending hundreds of dollars for a memorable meal and making reservations months in advance just to garner a seat. Meticulously clean kitchens; pristine, starched chef whites; the very best equipment and ingredients from around the world. Fifteen-hour workdays, no time for anything but the pursuit of excellence.

Seasonal Menu 348

Seasonal Menu Fine Dining Front of House White Paper 348

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Make your contact information visible. Implement an Online Reservation System.

Design 520

Design Online Ordering Mobile Ordering Reservations 520

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

APRIL 29, 2025

In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations. To drive more data-driven decisions and reservations, Yelp Guest Manager now includes an enhanced traffic attribution dashboard that breaks down covers by source, time, and day of the week.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

MARCH 8, 2022

All negative reviews hold valuable information about how your restaurant can improve. Include contact information so the reviewer can get in touch with management if they would like to follow up. Invite the review writer to contact you if they have any more questions or if you want more information about their experience.

Customer Experience 563

Customer Experience Customer Service Small Business Reservations 563

Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information. Customer information is the personal information of each of your customers.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

MAY 17, 2022

Nine out of 10 people who own a smartphone use it for information regarding their location, which allows vendors to access relevant and timely data in a nonintrusive way. Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process.

Marketing 530

Marketing Mobile Ordering Online Ordering Customer Experience 530

Modern Restaurant Management

FEBRUARY 12, 2024

To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

Social Media 454

Social Media SEO Online Ordering Website Management 454

ChowNow

MARCH 7, 2025

For example, if someone searches for best tacos in Austin, Google will prioritize restaurants with strong local SEOthose with an optimized Google Business Profile, plenty of positive reviews, and accurate business information. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

JUNE 22, 2020

Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters. Enhance relationships with your customers by addressing them by name or referring to relevant information.

Communication 506

Communication Email Marketing Customer Service Reservations 506

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Use data to allow you to make informed decisions for your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JANUARY 21, 2020

Make sure important information like your hours and phone number are readily available in the contact information. Don’t make patrons work to find out more information. First Steps for Your Restaurant Social Media. Just getting your restaurant’s business page started on social media?

Social Media 613

Social Media Marketing 2019 2020 613

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. Real-Time Data & Analytics : Track sales trends, top-selling menu items, and peak business hours to make informed decisions. Without the right system, restaurants risk long wait times, missed reservations, and frustrated customers.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Staying on top of industry trends can help you make informed marketing decisions. We now live in a digital-first world. Be aware of market trends.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. For example, a Christmas Sweater Party email informs guests of the event while also encouraging them to make a reservation.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

APRIL 9, 2025

They can also notify managers if their manual changes potentially violate compliance strictures, giving them more informed control. AI tools can ensure labor laws apply to scheduling practices automatically, as soon as they go into effect, saving restaurants the legal risks (and managers the stress and anxiety).

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

JANUARY 18, 2023

Making More Informed Decisions. In the back of the house, AI can automatically anticipate inventory shortages and suggest quantities for restocking that are consistent with predicted reservations. It can be easy to disregard a bad review as an outlier, but data science can help reveal if it plays into a larger service pattern.

2023 474

2023 Guest Recovery Back of House Email Marketing 474

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Chatbots are working in online mode via messenger informing restaurant's management about all dangerous operations in real time.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

DECEMBER 27, 2024

Moreover, integrated systems streamline operations, from managing reservations to tailoring in-app promotions, ensuring that every touchpoint enhances the guest experience. Zero- and first-party data—information willingly shared by guests—are especially valuable. Start small by choosing technology that connects easily.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

MARCH 12, 2021

From ordering food to reserving a table, they want to do things digitally. Digital service : Despite the convenience ordering online and reservation apps provide, diners still like human interaction with their transactions. Brand consistency : Customers are more likely to revisit an establishment if they know what to expect.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

JANUARY 3, 2022

A free, online QR code generator encodes information into a QR code. This information can vary from menus to external links for reservation bookings. The QR code may take you to a phishing website, where you are prompted to enter your personal information or login credentials for scammers to steal.

Customer Experience 553

Customer Experience Consumer Goods Mobile Ordering Customer Service 553

ChowNow

MARCH 7, 2025

Customer data can help you improve operations and make more informed decisions about staffing and inventory. Reservations & Waitlist Data : Helps track guest visit frequency, dining preferences, and peak reservation times. Sales data helps you make informed decisions about pricing, portion sizes, and seasonal updates.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

AUGUST 9, 2022

Direct payments via text message ensure an added level of security that keep personal information safe and take the risk out of restaurant owners’ hands when it comes to stored information. Fast and secure payment : Customers are able to pay quickly and business owners receive the funds rapidly.

Loyalty Program 503

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 503

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. You can then use this information to adjust your menu, make purchasing decisions, or change your pricing.

Management 397

Management Management Email Marketing Point of Sale 397

ChowNow

MAY 2, 2025

What to Include in Your Restaurant Newsletter Every email should have a clear focus, offer real value for your readers, and include a natural call to action that makes it easy for them to take the next step, whether thats placing an order, making a reservation, or planning a visit.

Email Marketing 195

Email Marketing Loyalty Program Seasonal Menu Social Media 195

Modern Restaurant Management

APRIL 27, 2020

For up-to-date COVID-19 resources and information for the restaurant industry, visit restaurant.org/COVID19. OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. Download the full guidance here.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

MARCH 25, 2022

Adding a QR code to your mailer can provide customers with more information about your eatery. Book Reservations, Join Waiting List. As new technology advances and customers are able to book reservations and join your waiting list online, make their life easier by providing them with a QR code to point them in the right direction.

Social Media 539

Social Media Email Marketing Mobile Ordering Kitchen Safety 539

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 489

SEO Website Management Online Ordering Mobile Ordering 489

Modern Restaurant Management

MAY 30, 2025

This includes setting up online ordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus. But regardless of how you leverage information to help your customers, it’s important to recognize that everyone has different perspectives on what’s helpful and what isn’t.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

APRIL 6, 2020

Social and review management has become an incredibly important part of the marketing mix in the restaurant industry, thanks to the growing proportion of online searches for dining experiences, as well as the increase in patrons making online reservations. Expectations of dining guests are on the rise.

Management 403

Management Management Fine Dining Social Media 403

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. If a POS system has a CRM feature, it can provide management with customer contact information, feedback, order history, and other data to help them understand customer behavior.

Point of Sale 491

Point of Sale Download POS Customer Experience 491