EATER

MARCH 25, 2025

At this point, theres no denying that Keith Lee is among the countrys most influential food critics. Now, hes taking his restaurant advocacy one step further with a new partnership with point-of-sale platform Toast. Keith Lee: I live a very simple life. But its a blessing.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Perfect Daily Grind

JUNE 15, 2025

I spoke with Ross Hindle, the Group COO of PDG Media , to find out which strategies work best. In 1924, popular US brand Maxwell House spent the modern-day equivalent of US $4 million on marketing , including sponsored TV shows, which helped increase sales by 85% in just a few years. The primary focus is mobile traffic.

Marketing 150

Marketing Email Marketing Social Media SEO 150

ChowNow

JUNE 6, 2025

And operators who don’t have one at all are missing out on a huge opportunity to tell their restaurant’s story, connect with new customers, and distinguish themselves from other restaurants in their area. A well-written restaurant About Us page builds trust, sparks curiosity, and even helps you show up higher in search results.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

ChowNow

MAY 23, 2025

It blends sales data, food cost, and menu psychology to help you stop guessing and start making decisions that grow your margins. If you want to escape the guesswork and increase your monthly profits, you need to use menu engineeringit blends psychology, data, and clever design to help you sell more of your most profitable items.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. L&L Hawaiian Barbecue brings a distinct fusion of Asian, Pacific Islander, and American influences to consumers in the continental U.S. Foot traffic or heat mapping, menu item engagement, or consumer demographics by time of day.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

FEBRUARY 28, 2025

Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. In 2025, the US online food delivery market is expected to reach $424.9 billion in revenue. Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 12, 2025

Email marketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

The Rail

DECEMBER 2, 2024

Social media login for easy access. Comprehensive analytics dashboard for insights into customer preferences and sales trends. Conduct surveys or review customer feedback to pinpoint their preferences and pain points, such as menu options, delivery speed, or ease of ordering. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

ChowNow

JULY 18, 2025

They create marketing campaigns, post content on social media, and send out email blasts—then cross their fingers and hope for the best. For restaurants, this includes what you spend on things like social media ads, email marketing, and any other marketing campaigns aimed at getting more people in the door or ordering online.

Email Marketing 195

Email Marketing Social Media Customer Service Online Ordering 195

The Rail

JUNE 11, 2025

Invest in Technology to Keep Everything Connected Managing two restaurants from one central point is challenging without the right tools. Having remote access to sales data, staffing, and stock levels helps you make informed decisions and spot issues before they escalate. Start with your target opening date and work backward.

Management 147

Management Management Equipment Hiring 147

Lavu

MARCH 21, 2025

By analyzing ordering patterns, sales trends, and customer preferences using the POS systems System, they can make data-driven decisions to optimize menu offerings, highlight popular dishes, and introduce profitable items. Spot Best-Sellers : Focus on the 16% of menu items that drive 80% of sales. The result?

Design 78

Design Menu Seasonal Menu Point of Sale 78

Perfect Daily Grind

JULY 1, 2025

These figures have sparked debate across social media and news commentary, often framed as a direct result of coffee becoming more expensive to source. The reality is far more complex, and unless coffee businesses are willing to discuss the many factors influencing their prices, they risk alienating the very customers they rely on.

Pricing 93

Pricing Operations Café Consumer Goods 93

Lavu

APRIL 4, 2025

Choose Channels : Deliver personalized messages via email, SMS, social media, or in-app notifications. Personalized marketing helps restaurants connect with customers by tailoring offers and experiences to individual preferences. Measure Success : Track metrics like customer retention, average order value, and campaign engagement.

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

SpotOn

JULY 25, 2025

More than just a restaurant point-of-sale , it should be a restaurant management system.   Pavel’s team is just as integral to the operation as mozzarella, tomatoes, and flour.   The need for accurate foresight has only become more necessary with Allmine’s rising social media prominence.

Front of House 52

Front of House Point of Sale Hotels Social Media 52

Restaurant Engine

JULY 9, 2025

Here are some of the places you need to include it: Social media (Instagram, Facebook, TikTok, Twitter, etc.) – For example, add it to your Instagram bio and do regular reels and posts about it. Post to all your social media platforms. A mobile-optimized ordering interface. Your email marketing is a powerful tool.

Loyalty Program 52

Loyalty Program Marketing Email Marketing Online Ordering 52

Perfect Daily Grind

MAY 23, 2025

Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week. Editor’s note At World of Coffee Jakarta, Indonesia’s Coordinating Minister for Food Affairs, Zulkifli Hasan, announced the government’s ambitious plans to overtake Vietnam as the world’s second-largest coffee producer. million and a record robusta crop of 24.1

2025 63

2025 Guest Recovery 2024 Events 63

Modern Restaurant Management

MARCH 4, 2025

On a year-over-year basis, small business sales (+2.1 Month-over-month sales (+0.1 Year-to-date, combined sales growth for January and February is 3.5 percentage points less than sales growth from the same two-month period in 2024. Independent operators feel the squeeze the most. percent) showed healthy growth.

Delivery 221

Delivery 2025 2024 Point of Sale 221

Modern Restaurant Management

NOVEMBER 1, 2024

Most Restaurants Increased Sales in 2024 Approximately 63 percent of restaurant operators that manage finances said their profits in 2024 increased compared to last year. Most Restaurants Increased Sales in 2024 Approximately 63 percent of restaurant operators that manage finances said their profits in 2024 increased compared to last year.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

APRIL 1, 2025

Key data points: The demand for takeout and delivery has slightly outpaced the demand for dining in. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. Among delivery apps, DoorDash is the clear favorite.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Perfect Daily Grind

JULY 25, 2025

explores sale options after sustained losses. The US coffee roaster and distributor is assessing sale or merger options and alternative business models, as high green coffee costs and weak US consumer confidence weigh on its return to profitability. Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week.

Pricing 134

Pricing Café Point of Sale Workshop 134

Modern Restaurant Management

DECEMBER 17, 2024

APIs, like those opened by Toast, are becoming critical to ensure systems—whether for sales, inventory, or payroll—“talk” to each other, allowing operators to get out on the floor while being accurately informed about their business. Many operators have a wealth of data but aren’t putting it to work.

2025 419

2025 Back of House Front of House Customer Experience 419

Indoor Media

JULY 17, 2024

On top of it, the real estate market is also highly influenced by various factors such as economic conditions, demographics, interest rates, and government policies, making it a highly dynamic marketplace. Do you have a real estate business and are wondering how to enhance its reach and engagement?

Marketing 78

Marketing Advertising Social Media Customer Service 78

Modern Restaurant Management

AUGUST 8, 2022

Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. One way to access the WiFi is by logging into social media for the free access. But one thing is a universal truth: Without customers at your tables you will fail. Real-Time Offers.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

DECEMBER 10, 2021

Your restaurant’s main selling point is the food. Train your staff to build other taking points. The more talking points you can generate for your restaurant, the more traffic you’re likely to get. Promoting your restaurant should start with promoting the food itself. Let the pictures speak a thousand words.

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

SEPTEMBER 16, 2020

If they have outdoor dining and require all of their staff to wear masks and gloves, practicing social distancing in the restaurant, they should prominently display those things everywhere. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. Impressions are everything.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MAY 17, 2023

Born between 1997 and 2012, Generation Z is a demographic known for being tech-savvy and socially conscious. As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

OCTOBER 6, 2022

Happy hours can be a great way to increase foot traffic and boost sales for restaurant and bars. Not only does it attract customers during slow times , but it also boosts sales and encourages people to come back. So, it's important to make sure that your happy hour specials are truly appealing from the price point of view as well.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

JULY 2, 2021

The National Restaurant Association’s 2021 State of the Restaurant Industry report has some sobering findings: The restaurant industry ended 2020 with total sales $240 billion below the pre-pandemic forecast for the year. There are a number of photos of people who receive these postcards on social media. As of Dec.

Social Media 474

Social Media Point of Sale Email Marketing Consumer Goods 474

7 Shifts

AUGUST 12, 2021

In that sense, make sure to double-check your NAP across the web to ensure its consistency and accuracy, as this directly influences your SEO ranking and search visibility. Engagement on Social Media. According to brightlocal , at least 87% of internet users are influenced by reviews and comments. Optimization of NAPs.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

MAY 24, 2024

Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. It increases the restaurant sales and builds a loyal customer base. Three Strategies to Boost Customer Retention at Restaurants Knowing how to increase food sales is essential if you wish to earn high revenue.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

OCTOBER 31, 2019

They range the gamut from loyalty points ( Fivestarts ) to local events ( Restaurant Week ). If you are struggling with content for social media, running a contest can spur photographic masterpieces. Social Media Integration. You can use it to drive sales through specials and highlighting new employees.

SEO 318

SEO Social Media Email Marketing Point of Sale 318

Modern Restaurant Management

JANUARY 8, 2024

– Jaime Bettencourt, SVP of Revenue Growth & Brand Strategy, Mood Media Over the coming years, we can expect technology to play an increasingly pivotal role in the restaurant industry. An issue that may arise from this in 2024 is data privacy. Digital nomads place a premium on seamless experiences and prioritise convenience.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539