7 Shifts

NOVEMBER 17, 2020

Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. Employees can refer to evaluation forms to track their progress and set professional development goals.

Point of Sale 370

Point of Sale Download Communication Reference 370

Touch Bistro

JUNE 17, 2021

Restaurant POS systems have undergone a lot of change in recent years, and some of the biggest changes have been to the POS hardware. Just a decade ago, most POS hardware could be described as chunky, immobile, and expensive to maintain. Get the Ultimate Guide to the Best Restaurant POS Systems. Download Now.

POS 52

POS Cash Management Mobile Ordering Front of House 52

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

NOVEMBER 12, 2020

Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system. What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Learning general guidelines and procedures.

FOH 307

FOH BOH Food Safety Customer Service 307

Culinary Cues

MAY 16, 2022

If you are a seasoned veteran of the kitchen, you have likely experienced this a few times and know exactly what I am referring to, but for others – here is an attempt to re-create the “feel” of being in the kitchen zone: Tom arrived a bit later than normal for his shift at Café Monique. Your dictionary.

Café 345

Café Front of House Point of Sale Back of House 345

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. That's why restaurateurs rely on restaurant operations. Table of Contents. What does it mean?

Operations 363

Operations Inventory Hiring Customer Service 363

Apicbase

MARCH 3, 2023

POS integration is essential. Although the point-of-sale system (POS) remains the technological heart of restaurants, numerous technologies run behind the scenes these days. Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems.

Point of Sale 52

Point of Sale POS Management Management 52

Apicbase

APRIL 11, 2024

Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business.

Operations 52

Operations Back of House Allergens Front of House 52

Modern Restaurant Management

NOVEMBER 19, 2019

Cloud Kitchen / Virtual Kitchen / Ghost Kitchen – they are all referred to by different names, but the concept is very evident in the names. Every restaurant has a back of house and a front of house. Cloud Kitchens are restaurants with no front of house.

Delivery 143

Delivery Front of House Back of House Mobile Ordering 143

7 Shifts

NOVEMBER 16, 2021

A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. Read on for everything you need to know to establish a successful process for tipping out in your restaurant. Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Apicbase

MARCH 28, 2024

The restaurant profit margin takes into account all your revenue streams, from in-house dining and takeaway orders to branded merchandise and meal kits. First, gather your sales numbers from your POS system and add up your monthly food costs and other expenses. A slight improvement in your net profit makes a huge difference.

Food Truck 52

Food Truck Front of House Allergens Inventory 52

The Restaurant Times

FEBRUARY 22, 2022

Restaurant sustainability refers to how restaurants reduce their environmental impact by tackling issues such as sustainable farming, carbon footprint, supply chain shortening, food waste, packaging, water conservation, energy use, recycling, and more. The concept of sustainable business growth has developed significantly over time.

2022 98

2022 Front of House Cash Management Online Ordering 98

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Deliverect

AUGUST 31, 2020

What this means is making sure that your delivery sales get input into your POS as they come through and not waiting till the end of the day to send them all through at once. In the current climate, data is one of the strongest tools a restaurateur has in their arsenal. Start off simple: streamline your menu.

Delivery 146

Delivery Front of House Point of Sale Back of House 146

Goliath Consulting

JUNE 30, 2020

Anti-Microbial POS Screens and other device surfaces may be another component of using digital menus (3). Here are some upcoming tech trends below: Social Distancing Tech. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak. Employee Health.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Transact

DECEMBER 30, 2019

I’m referring to topics like: Food safety best practices. The first topic is especially relevant to every member of your team (even those working in the front of the house) because food safety is everyone’s problem. . Modern restaurants make use of digital POS systems to track orders and pass them to the kitchen.

2020 83

2020 Kitchen Safety Food Safety Front of House 83

Restaurant365

JUNE 22, 2021

Efficient food usage involves everything from strategic menu planning to coordinating back of house and front of house teams. Cross-contamination refers to when food becomes unusable during prep or storage because of unsafe practices. And yet, it’s such a big topic, it can be difficult to understand where to begin.

Compost 88

Compost Food Waste Front of House 88

Goliath Consulting

FEBRUARY 9, 2020

Investing in a POS system that includes delivery function is a must. There are a number of systems you can choose but you need to make sure that your POS system offer apps that will let your customers place orders on their tablets or smartphones 6. There are solutions including Chowly that integrate those orders into your POS.

Front of House 74

Front of House Online Ordering Delivery POS 74

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Restaurant365

OCTOBER 8, 2021

The term ghost kitchen generally refers to a food business that only sells items for off-premise dining. There are many ways that the back-of-house may be organized, but the restaurant is set up without a traditional front-of-house (without waitstaff or on-site seating options). Let’s dive into the details.

Front of House 78

Front of House Back of House Website Management Delivery 78

The Restaurant Times

JANUARY 11, 2023

Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Automation is the key to unlocking greater productivity and innovation, freeing up humans to focus on higher-level work and creative endeavors. Why would you not want to capitalize on this?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. Restaurant jobs include many more than the obvious few that spring to mind. The restaurant industry is rich in career opportunities for all kinds of folks with different interests. They clean and refill squeeze bottles.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Open for Business

SEPTEMBER 20, 2022

Front of the house training should go beyond the nuts and bolts of providing service. In addition to teaching the POS system and your style of serving etiquette, it should include your expectations for friendliness. Regardless of how great the food is, people won’t return to a restaurant if the service stumbles.

Customer Experience 88

Customer Experience Online Ordering Customer Service Hospitality 88

Sling

APRIL 27, 2023

Restaurant operations management (sometimes referred to as ROM) is the set of processes and procedures that provides a framework for all of the day-to-day activities of your business. Restaurant operations management is essential for the long-term health of your business. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78

Lavu

MARCH 11, 2020

From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Whether you are looking for effective inventory management software or just a POS system for your business, restaurant management software is something you cannot afford to miss.

Management 78

Management Management Cash Management Mobile Ordering 78

The Restaurant Times

JUNE 26, 2021

This will give you a clear structure to focus on and help you refer back in times of need to know you’re on the right track. . Hiring an apt number of people for the back-of-the-house and front-of-the-house operations is critical to optimize the restaurant’s labour cost. . Source: Forbes.

Kitchen Safety 84

Kitchen Safety Food Safety Back of House Front of House 84

Touch Bistro

MAY 31, 2021

And when your restaurant CRM integrates with your other tech, like your restaurant POS system , you gain access to powerful information that can help inform business decisions, personalize service, improve your loyalty program, and keep customers coming back for more. As a restaurateur, you’re not only in the business of food. What Is a CRM?

Loyalty Program 52

Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

Touch Bistro

AUGUST 11, 2021

Georgia: $7.25/hour hour for employees not covered under FLSA). Hawaii: $10.10/hour. Illinois: $11.00/hour hour (for employers of 4 or more employees). Indiana: $7.25/hour hour (for employers of 2 or more employees). Kansas: $7.25/hour. Kentucky: $7.25/hour. Louisiana: $7.25/hour hour (no state minimum wage law). Maine: $12.15/hour. Michigan: $9.65/hour.

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

Restaurant Engine

FEBRUARY 24, 2021

More expensive than the resources listed so far, Restaurant Zone offerings include job listings, background, and reference checks, and even a 100-day replacement guarantee if the candidate leaves your restaurant for any reason. Word of mouth is not only free, but it can help you find new waitstaff with ready made references.

Hiring 65

Hiring Website Management Customer Service Customer Experience 65

Touch Bistro

AUGUST 4, 2021

If you’re a chef trying to communicate with fellow back of house (BOH) team members but are using culinary terms you’ve made up, you’re creating a recipe for disaster. A la carte: French for “of the menu” and refers to dishes that are priced separately on a menu, rather than served together for a set price. Culinary Terms.

BOH 52

BOH Front of House Back of House Point of Sale 52

Apicbase

JUNE 16, 2023

In practice, however, successfully managing a group of busy restaurants is an awfully tough undertaking. To help you out, we’ve put together this comprehensive guide on restaurant metrics. The metrics and calculations in this list will help you bring order to the chaos and manage the performance of each unit in the chain.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Lavu

JUNE 11, 2019

Selling merchandise at your coffee house, and moving a lot of it, is contingent on a complete understanding of these three points: Knowing your customer base. Sometimes, owners or managers are running a shop with an idyllic audience in mind, and miss the people standing right in front of them. For reference, think of Starbucks.

Merchandise 74

Merchandise Point of Sale Front of House Customer Experience 74

Modern Restaurant Management

DECEMBER 9, 2019

Please refer to the full list at the appendix below or the GCA’s official website. Best Korean Restaurant: BCD Tofu House. Best New American Restaurant: The Front Yard. “This year's selection process is very smooth and efficient,” said Jiufang Ding, executive producer of The GCA. New York, NY.

Leadership 167

Leadership Online Ordering Website Management Customer Experience 167

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. . Takeout For Good. ” Over 200 food banks face a surge in demand for emergency food aid in the wake of COVID-19.

Food Safety 159

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 159

Touch Bistro

MAY 10, 2021

The best way to do this is to create a food waste tracker (this can be as simple as a hard copy sheet of paper) to account for all of your front- and back-of-house waste for a given period of time, such as one week. Running a foodservice operation involves a lot of moving parts. Different Types of Restaurant Food Waste.

Waste 59

Waste Food Compost Tip Distribution 59

Modern Restaurant Management

OCTOBER 23, 2019

In this edition of MRM News Bites, we feature The Local Culinary, Ordermark and DoorDash, Lavu and Omnivore, Revel and 7shifts, Tocaya Organica and Postmates, bd’s Mongolian Grill and Lightspeed POS. Local Culinary Expanding. Led by Alp Franko, The Local Culinary also expanded from eight to 20 concepts, based on popularity and demand.

Point of Sale 70

Point of Sale Customer Experience Customer Service Front of House 70

Clover - Restaurants

MAY 3, 2024

In this guide, learn about properly cleaning the restaurant and items such as silverware, as well as how to help prevent cross contamination and other risks in the back of house. An estimated 3,000 people in the U.S. die each year due to foodborne illness. When people see dirt or grease at a restaurant, 82% say they lose their appetite.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52