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Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu. And with robots like Tao greeting customers at the door, even front-of-house roles might be at risk.
“Restaurant owners are juggling a myriad of challenges, including rising food and labor costs and shifting consumer expectations,” Akhil Kuduvalli Ramesh – Yelp’s Senior Vice President, Product, told Modern Restaurant Management (MRM) magazine.
“‘Experience’ means different things to different groups,” Valerie McCartney, VP of Franchise Development at Broken Yolk Cafe, told Modern Restaurant Management (MRM) magazine. For example, since they are seeing more-frequent larger parties they opted to have fewer booths that tend to seat only four.
Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Having managed a restaurant with an extremely popular patio and brunch menu, I know this firsthand.
From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.
An inventory management system with automated restocking alerts keeps your stock levels in check. Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Identify your biggest pain points.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1
From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Before you spend the money and roll out a dozen new tablets across your front of house and kitchen, its worth asking: Are these things actually built for the job?
Thanks to accessible reporting from Soup’d Up’s quick service restaurant POS , Gordon knows what’s popular and lets those numbers steer her daily menu. The bottom line benefits are one thing, but as a one-woman-operation (alongside her daughter running front-of-house), the peace of mind is what’s invaluable.“When
Well show you how to leverage: Your local restaurant scene Your restaurants brand Your digital assets The community around you Then, reveal how to measure your marketing efforts so you can continuously refine your strategy and strengthen your connection with customers. Thats why a strong marketing strategy is the key to staying ahead.
Whether its takeout, delivery, or even in-house orders via QR codes, customers want a seamless and convenient way to order online. In 2025, the US online food delivery market is expected to reach $424.9 billion in revenue. Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones.
Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest. However, turning tables must be done tactfully.
11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.
They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.
I’m more vision, creative, fly-by-the-seat-of-pants. By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. Photo courtesy of Jeff's Bagel Run. Jeff Perera jokes that his bagel chain is the result of a love story. “I We went full bagel,” he said.
Every crew member touches the trap's fate — dish, prep and front-of-house. Map shut-offs: Label every valve so managers can isolate leaks without waiting for engineering. A grease-packed trap, a mineral-clogged sink or a backed-up restroom line is all it takes to halt service and trigger health code nightmares.
Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How do you balance seating arrangements to maintain fairness and efficiency? How would you relay a guest complaint to the manager?
The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. Catering to solo diners is more just than seating them as restaurants would any other customer.
Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. The ambiance should be inviting, with appropriate lighting, music, cleanliness, and decor that aligns with your restaurants theme. Provide digital menus or physical copies that are clear and well-designed.
If you’re managing your Business Profile, diners will see your best photos and positive reviews, but if you’re not on top of it, random user photos and outdated info might be the first thing diners see. Google Business Profile If you only have time to focus on one restaurant review site, or don’t know where to start, make it this one.
🍽️ Smart Ordering Systems for Quick-Service Restaurants: Redefining the Dining Experience Self-Service Technologies Enhancing Front-of-House Efficiency in Quick-Service Restaurants Self-service technologies, like kiosks and mobile apps, are transforming the way restaurants managefront-of-house operations. .
If you want people to sit and enjoy their meals, you may set up additional seating options. If you are sourcing ingredients and products from multiple vendors, consider investing in inventory management software. Software for restaurant inventory management can alert you when you are running low on items so you can restock quickly.
Table management updates. Servers get in-real-time updates sent directly to the POS, including when a table is seated, nearly finished, and paid. Servers get in-real-time updates sent directly to the POS, including when a table is seated, nearly finished, and paid. Live Check. Diner data. View any saved notes about a diner (i.e.
Not just your front-of-house process, but a good POS software solution will also help your kitchen run more smoothly as well. In the back of the house your kitchen staff can utilize the KDS to properly organize their cooking times so the entire meal hits the table at the same time.
With 20 years of experience running room service and front-of-house in hotels, Pavel knew that when technology is working best, it’s completely invisible. Restaurant technology should more closely resemble a competent floor manager than a needy guest. “Opening a restaurant is like walking a lot of dogs.
Are you looking to reduce wait times by letting guests order before they're even seated with a feature like Seat & Send ? At all tables or just outdoor seating? That said, there are still a lot of misconceptions about how to best implement QR codes. Those are numbers that add up to better profits in the long haul.
As a restaurant owner and manager you want to make sure your staff and customers are protected every time they come in to order food from your establishment. Implement the right restaurant software solutions to help improve your business’ front end safety standards and provide your staff with technology to help them throughout their shift.
Centralized management and digital kitchen displays ensure everything runs smoothly. Additionally, certain team members should have administrative access to manage and oversee operations effectively. In the fast-paced world of food service, every second counts. Long wait times can lead to frustrated customers and lost revenue.
Escoffier is aiding restaurant owners and managers by preparing qualified candidates ready for engaged employment. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput. One of the biggest struggles for restaurants post-covid is staffing.
"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.
Bridging the Front and Back of House into a Seamless Restaurant Operation ConnectSmart Host is your ultimate front-of-house solution, offering smart table management, waitlist tracking, reservations, and guest communication tools. Real-time communication of large party seating prevents kitchen overwhelm.
The right system does more than process payments—it streamlines operations, manages inventory, tracks sales, and enhances the customer experience. Should you go for a more expensive POS system with higher customization for your table management or a less expensive restaurant POS system that integrates with important software you need?
Scott Suchman This year, we found ourselves blissfully forgetting about the world outside the dining room, and settling into meals that felt exciting, confident, and joyful Dining out should be a lot of things — nourishing, thought-provoking, less than a week’s rent — but one that can be easy to forget about is fun.
There were eighteen or twenty seats (mostly deuces) and in better weather maybe two more tables on the street or alleyway in front or beside these tastes of a chef. There were eighteen or twenty seats (mostly deuces) and in better weather maybe two more tables on the street or alleyway in front or beside these tastes of a chef.
Automating the Front of House. Front-of-house staff can be hard to recruit, are less tenured, and have high turnover. Ongoing staffing challenges have led restaurants to embrace technology solutions, especially for front of house roles. Redefining the Role of the Manager. Simplicity Is Key.
You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. At times, it's a civil war between your front-of-house and back-of-house teams. Table of Contents.
However, requiring proof of vaccine forces front-of-house staff to act as enforcers, with some Bay Area restaurants reporting angry customers. However, QR code technology could potentially provide restaurants a viable way to manage vaccination requirements for indoor dining. A New Way for QR Codes to Help. Use an app.
As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.
Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. As a manager it is your job to set the tone.
The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Step-by-step instructions on how to perform the calculations required by the CARES Act to confirm eligibility for loan forgiveness.
He cautioned that when restaurants can reopen for dine-in service, they will have to face the bittersweet reality of less seating capacity and less sales–he estimates as much as 30 percent–due to social distancing practices and guest apprehension. "They "The fighter is going to win, right now."
The common thread is that each story is about incredible staff and great managers and that, together, they support each other inside and outside of the restaurant. Caring Managers. When the chef and general manager found this out, they immediately jumped into action. They purchased bandages and went to her apartment.
As President of the Food & Delivery segment of Novolex, I’ve had a frontseat to these dramatic changes, and to the challenges facing the industry as it struggles to survive and adapt. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 Alcohol To-Go Will Expand.
Despite facing the pressure to stay open and operational over the last year, restaurants have gone above and beyond the “new normal” to rethink their operations, including seating arrangements and menu offerings, and in many cases reducing their staff to just the barebones. Roles shifted too. But this is slowly starting to change.
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