Modern Restaurant Management

NOVEMBER 2, 2022

As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic.

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Hiring Front of House Back of House Employee Relations 396

Modern Restaurant Management

JUNE 6, 2025

Rather than just another hiring season, or a lull, labor-intensive industries such as restaurants face a permanent labor shortage. Demographic shifts are reshaping the workforce, of the present and of the future, and the restaurant industry is on the front lines. The next few will be no different. Beginning last year through 2027 4.1

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Recruiting Front of House Back of House Training 251

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go. Setting Goals.

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Management Management Point of Sale Front of House 474

Modern Restaurant Management

DECEMBER 30, 2022

Automating the Front of House. Front-of-house staff can be hard to recruit, are less tenured, and have high turnover. Ongoing staffing challenges have led restaurants to embrace technology solutions, especially for front of house roles. Redefining the Role of the Manager.

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Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

SEPTEMBER 13, 2023

Along with more obvious employee morale boosters like higher pay, what struck us most in the data was how managers often play an outsized role in staff retention—they can make or break continuity, depending on how they go about their jobs. So, what did we find? First up—compensate workers competitively based on the local market.

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Management Management Coaching Front of House 476

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge.

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Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

MARCH 11, 2025

That led to an employee shortage, especially for high-quality and experienced management positions. ." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. Technology continues to transform restaurant operations.

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Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

APRIL 23, 2021

As we start to welcome back workers, doing things as they were before isn't going to work—especially in hiring. That all begins at the hiring level. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. Writing a good job description.

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Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

APRIL 22, 2025

As a manager orowner,you must train employeestobag garbage, break down recycling products and dispose of oils properly. Dirty smellsmay keep customers away if they get a whiff of the back area while walking in the front door. Dirty smellsmay keep customers away if they get a whiff of the back area while walking in the front door.

Front of House 221

Front of House Back of House Waste Recycling 221

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Two-thirds of new hires signing up for DailyPay.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. Most notably, persistent hiring challenges, rising costs, and uncertain supply chains have made profitability more precarious. Many restaurant managers devote 20 minutes per shift to manual temperature checks on hot and cold storage items. Optimize Food Safety Protocols.

Training 489

Training Front of House Food Safety Back of House 489

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

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Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. The common thread is that each story is about incredible staff and great managers and that, together, they support each other inside and outside of the restaurant. Caring Managers.

Front of House 520

Front of House Cash Management Back of House Hiring 520

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. As a manager it is your job to set the tone.

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Management Management Back of House Customer Service 417

Modern Restaurant Management

JULY 15, 2021

To have a successful restaurant, the owner or manager must be skilled at managing both front-of-house and back-of-house functions. To help increase these profit margins, restaurant owners sometimes focus more on changes they can make to front-of-house, such as increasing their prices or boosting liquor sales.

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Front of House Back of House Seasonal Menu Food Order 450

Modern Restaurant Management

MAY 27, 2024

Summer is prime hiring time for restaurants. Modern Restaurant Management (MRM) magazine reached out to Jennifer Mathew, senior manager of talent acquisition and strategy on the role technology plays in hiring and retention. Complicated processes are one of the worst issues you can have in restaurant talent management.

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Recruiting Front of House Back of House Hiring 474

Modern Restaurant Management

MAY 20, 2021

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. Managers, servers, kitchen staff all filled in on roles to handle the increasing volume of online orders as the country embraced digital dining.

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Technology Front of House Back of House Healthcare 474

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

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Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

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Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

FEBRUARY 8, 2024

Restaurant staffers clean the front and back of the house every night before closing and tidy up before opening every day. Hiring a deep cleaning professional is necessary to ensure your restaurant is being optimally cleaned by a professional, but how do you know if you are hiring the right person? Ask for references.

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Specials Operations Hiring Front of House 492

Modern Restaurant Management

JULY 23, 2024

Restaurants should not make managers and employees fear compliance. AI-powered workforce management (WFM), when used to enable the intelligent automation of compliance, can help restaurants remain compliant while saving valuable time and optimizing resources.

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Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.

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Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

JULY 13, 2020

A recent survey found 72 percent of employers have had to hire for new roles. Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work.

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Food Safety Consumer Goods Hiring Customer Service 539

Modern Restaurant Management

MARCH 28, 2023

Owners remain grounded in traditional ways of doing business – you have front-of-house staff taking care of the customer from service to payment, and you have back-of-house staff taking care of the food and management. Despite the importance of digital transformation, many restaurant owners are reluctant to adapt.

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Front of House Back of House Small Business Technology 462

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants.

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2023 Front of House Back of House 2022 471

Modern Restaurant Management

AUGUST 26, 2024

They must choose whether to use third-party online ordering platforms or handle delivery in-house. In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. This scenario also implies hiring couriers and handling logistics.

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Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

SEPTEMBER 9, 2024

Modern Restaurant Management (MRM) learned more from Zinger. The foodservice industry faces significant challenges in hiring and retaining staff, even when wages are competitive. As costs rise across various areas of the business, the long-term answer lies in incorporating technology, both in BOH and front-of-house (FOH).

Food Safety 473

Food Safety BOH Kitchen Safety FOH 473

Modern Restaurant Management

OCTOBER 20, 2020

Growth for most, after all, isn’t walking through the front door, it’s coming in online. If your cooks are mostly fulfilling off-site orders, you can do away with niceties like a slick front of house, visual merchandising, and a location with hungry walk-ins. It might not be. Clear career paths upwards and onwards.

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Bureau of Labor statistics.

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Technology Tip Distribution Front of House Back of House 558

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. Ellesse Piper is the Operations Manager at 7 Leaves Cafe , a QSR franchise with 40+ locations in 4 states.

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Hiring Training Management Management 195

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

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Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JUNE 21, 2021

One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. A mobile order and pay solution with high quality back-office software and POS integration will manage this all digitally, making for a smoother end of service. Reduce Wait Times.

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Mobile Ordering Ordering Front of House Guest Recovery 466

ChowNow

MARCH 21, 2025

If managing food delivery feels more like a headache than a revenue stream, youre not alone. But with so many third-party platforms available, managing them all simultaneously quickly becomes overwhelming. But with so many third-party platforms available, managing them all simultaneously quickly becomes overwhelming.

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Delivery Operations Food Online Ordering 195

Modern Restaurant Management

JUNE 2, 2022

They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. As consumers continue to feel a greater sense of normalcy, many pandemic-related concerns have started to subside.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

JULY 19, 2021

From kitchen staff to waitstaff and janitors to managers, the industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

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Guest Recovery Recruiting Front of House Customer Service 508

Modern Restaurant Management

NOVEMBER 1, 2021

Pandemic pressure: After more than a year of working in an environment fraught with uncertainty and panic, front-of-house staff got fed up with the lack of employee rewards, high risks, long hours, and low pay. Some operators are taking the financial risk, offering wage increases for front-of-house staff.

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Front of House Fast Casual Dine-in POS 520