Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 172

Operations Mobile Ordering Customer Experience Online Ordering 172

Modern Restaurant Management

DECEMBER 20, 2021

The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless. However, restaurants have discovered that not all online menus are made the same. So what makes a good contactless menu? from 2019 to 2020.

Mobile Ordering 224

Mobile Ordering Online Ordering Consumer Goods Customer Experience 224

Social Hospitality

JANUARY 5, 2022

Even remote parts of the world embraced restaurant and food delivery apps like never before. For example, queries for app development in Ireland was high because many restaurants and essential service providers wanted to build mobile apps to take on delivery business opportunities. Covid-19 impacted customer service in new ways.

Mobile Ordering 195

Mobile Ordering Customer Service Food Safety Delivery 195

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. For both safety and ease, there isn’t a better option. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Digital Menu Boards.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Modern Restaurant Management

DECEMBER 26, 2023

This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. These adaptations were driven by evolving consumer preferences for convenience and safety.

Dietary Restrictions 120

Dietary Restrictions 2024 Food Safety Food Supply 120

Modern Restaurant Management

MARCH 25, 2022

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. Restaurants across the country shelved their paper menus and turned to digital options to reduce touchpoints. At least 63.6 QR codes are a great way to collect data on customer experience.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

The Rail

MARCH 14, 2023

QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. Contactless menus , a popular ordering style that enhances safety, utilize QR codes that customers can easily scan with their smartphone cameras. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. From ordering food to reserving a table, they want to do things digitally.

Mobile Ordering 192

Mobile Ordering Front of House Communication Online Ordering 192

Modern Restaurant Management

DECEMBER 28, 2020

Just Salad was the first national restaurant chain to label its entire menu with carbon emissions similar to how brands like Allbirds had done in the retail sector. Following our announcement that we carbon labeled our menu, Panera and Chipotle followed with something similar shortly after. Scott Lawton, CEO and cofounder at bartaco.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. They also have the choice of using the MarketConnect app to order and pick up from a designated shelf onsite, avoiding interactions and maintaining necessary social distancing.

Fast Casual 126

Fast Casual Casual Menu Mobile Ordering 126

Modern Restaurant Management

JUNE 30, 2021

Mobile-Based Loyalty Programs. Mobile-based loyalty programs will become a cornerstone of the QSR value proposition for customers, as they have welcomed the added level of convenience and value that come with loyalty program enrollment. Managing down third-party fees will improve margins as labor costs continue to rise.

Loyalty Program 199

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 199

Modern Restaurant Management

JANUARY 3, 2024

Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering. Restaurants will entice their customers with the privilege of being among the first to savor new menu items, creating a sense of exclusivity and fostering anticipation.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

OCTOBER 7, 2021

Food safety and restaurant cleanliness. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Similarly, restaurant visitors expect their food to be of a consistent quality every time they visit. Kitchen operations.

Technology 187

Technology Operations Food Safety Kitchen Safety 187

Restaurant365

OCTOBER 29, 2021

You can use back-office restaurant technology to support a positive guest experience in areas such as payment, inventory and food costs, and staff scheduling. During the COVID-19 pandemic, restaurants implemented new safety measures designed to encourage social distancing and limit points of contact.

Customer Experience 158

Customer Experience Technology Mobile Ordering Inventory 158

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. In addition, many restaurants are now using digital menus in-house.

Customer Service 165

Customer Service Dietary Restrictions Delivery Online Ordering 165

Restaurant365

JANUARY 27, 2022

Restaurant operators have chosen to go digital to ensure customers’ health and safety as these touchless menus can help mitigate virus spread. In Hospitality Technology’s 2021 Customer Engagement Technology Study , it was found that 37% of diners prefer to dine at restaurants that do not have a paper/physical menu.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. Special deals : Restaurants learn so much from a customer’s order.

Loyalty Program 184

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 184

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. It’s a delivery-only restaurant that prepares food in a dark kitchen with no takeaway or dine-in. Hub and spoke cloud kitchen.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 207

2022 Mobile Ordering Guest Recovery Point of Sale 207

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. ” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. .

Guest Recovery 212

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 212

Modern Restaurant Management

MARCH 1, 2022

In short, consumers are ordering more food, and for larger parties. We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” percent compared to 2019. Compare that to average net price, which was up 7.5

Loyalty Program 157

Loyalty Program Mobile Ordering Download Food Order 157

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. ” Highlights from the report include: Fast Food.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

ChowNow

OCTOBER 19, 2023

US Foods US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. They are North America’s first “real”​ online video-based, food safety course.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. “I wanted to make sure the whole menu, flavors, and even the packaging was on point,” said Tyga. ” Tyga Bites Launches.

Food Safety 195

Food Safety Mobile Ordering Online Ordering Kitchen Safety 195

ChowNow

OCTOBER 18, 2023

US Foods US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. They are North America’s first “real”​ online video-based, food safety course.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

NOVEMBER 2, 2020

It may turn out to be a good investment, since previous Rewards Network consumer surveys have indicated that people expect to order delivery more in the coming months than previous fall/winter periods. Menu price changes. Now more than ever, consumers want to get their food and go, quickly.

2020 217

2020 Mobile Ordering Hotels Food Safety 217

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. This includes the food prep and kitchen areas, food storage rooms, walk-in fridges, pot wash stations, staff break rooms, and offices. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout COVID-19 Consumer Dining Trends.

2020 190

2020 Loyalty Program Mobile Ordering Fast Casual 190

Modern Restaurant Management

SEPTEMBER 16, 2020

Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety' 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. The marketing message has not changed drastically from food-based to safety procedures.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Culinary Digital

OCTOBER 23, 2023

Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times. Moreover, data analytics and digital point-of-sale systems have empowered foodservice providers to make informed decisions about menu offerings and pricing.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

The Restaurant Times

NOVEMBER 4, 2020

As restaurants prepare to welcome their guests, there still remains a question mark on how to create a safe and welcoming environment for guests in order to regain their confidence. In the wake of COVID-19, food safety and hygiene is one aspect that will overpower everything else. Online Ordering. Inventory Management.

Mobile Ordering 98

Mobile Ordering Management Management Online Ordering 98

Modern Restaurant Management

MAY 7, 2020

In a recent Coronavirus-related study , 89 percent of respondents said they felt safer eating food from a grocery store or at home, versus in a restaurant. However, restaurants will also need to address the same health and safety concerns for guests in their dining room as they have for delivery and pick-up. Going Contactless.

Food Safety 167

Food Safety Mobile Ordering Front of House Seating 167

Modern Restaurant Management

DECEMBER 17, 2021

In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Meanwhile, food service workers are in high demand. Order accuracy is a pivotal part of the diner experience.

Loyalty Program 175

Loyalty Program Customer Experience Mobile Ordering Customer Service 175

ChowNow

JULY 28, 2020

As restaurants continue to adapt to the new normal of business during the COVID-19 pandemic, safety and convenience are critical concerns. It only makes sense that curbside pickup—in which customers pick up their food straight from their cars—has skyrocketed in popularity. . You may be familiar with the Curbside menu item.

Ordering 143

Ordering Online Ordering Mobile Ordering Food Safety 143

Modern Restaurant Management

DECEMBER 28, 2020

Chris Adams, VP of Strategy, Oracle Food & Beverage. As the food and beverage industry continues its digital transformation, restaurateurs need to prepare to take advantage of a tidal wave of data these interactions create. Those that are continuing to prosper had their technological house in order prior to the pandemic.

2021 175

2021 Kitchen Safety Food Safety Mobile Ordering 175