Modern Restaurant Management

APRIL 1, 2025

Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Labor Cost Management : Instead of cutting staff, 68 percent of restaurants have embraced cross-training as the top labor cost management strategy.

Pricing

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Because rehiring and training new staff is costly , it’s in your best interest to hire candidates who are in it for the long haul.

2020

7 Shifts

JULY 14, 2020

Many restaurants have reset their health and wellness policies to include a wide range of COVID-19 preventative measures to ensure new operating protocols are being implemented effectively including staff reopening orientation and training sessions.

Management

The Rail

MARCH 14, 2023

Let’s dive a little deeper into what makes QR codes so special and how they can improve the guest experience at your restaurant. Reduce Pressure on Front-of-House Staff Front of House (FOH) staff can feel overwhelmed during busy services, no matter how skilled they are. What is a QR Code for a Restaurant?

Mobile Ordering

ChowNow

SEPTEMBER 6, 2024

This reduces the high costs associated with turnover, such as hiring and training new staff. For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. Provide ongoing training to keep skills sharp and ensure your staff is well-prepared to handle new challenges.

Hiring

Modern Restaurant Management

AUGUST 4, 2022

T he life of a chef has never been easy one and requires a special type of person who has a high tolerance for stress, an open mind, and an obsessive personality. Without proper organization and well trained staff no tool or magical app will matter. Chef Jose Danger – BRAVA! Constellation Culinary Group.

Back of House

7 Shifts

JULY 10, 2020

Stay tuned for a few special tips from Melissa Bensky, one of Toronto’s most prolific foodgrammers with her account, @tastethesix. Plan your budget to include food costs, labor costs, operating costs, marketing costs, and any extra costs such as for party favors and special decor. Plan your staffing ?????

Events

7 Shifts

AUGUST 5, 2021

It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. Cross-Train Your Employees. Cross-training restaurant employees can also be beneficial for their career advancement. Let's take a look at these 11 best practices for restaurant scheduling. Always Have On-Call Employees.

Front of House

Modern Restaurant Management

APRIL 27, 2022

To ensure that takeout feels just as special as the alternative, allow customers to place orders in advance, so they don’t have to worry about waiting too long to pick up the day of. Not everyone wants to dine out on Mother’s Day, likely because of the long wait times. Guests who are upset at how long their food takes.

Management

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

Front of House

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. Opt for trial periods over long-term contracts.

Technology

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers.

2024

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Did you overhear that a table was celebrating a special event? Do you offer any continuing training or education opportunities?” How to Answer.

Customer Experience

Modern Restaurant Management

FEBRUARY 18, 2020

A lot of places are also offering dine-in only specials or dishes that can only be ordered in-house. There are kitchen robots you can easily “train” by having them exactly replicate your arm movements and perform highly complicated yet repetitive cooking and preparation tasks. The sleeping giant is virtual kitchens.

Mobile Ordering

Lavu

FEBRUARY 14, 2020

As you develop the restaurant employee handbook, view it as an ongoing training resource instead of just a categorical list of rules, and separate the information into categories: Performance and Appearance Policies . There are several job functions in both the FOH and BOH and all need detailed appearance standards. Holiday leave.

FOH

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH

Restaurant365

JUNE 22, 2021

Training your store-level managers and your kitchen staff about food waste reduction is critical to improving overall Cost of Goods Sold (CoGS). Train your store-level managers. The success of your food waste optimization hinges on prioritizing training for your store-level managers in every area.

Compost

Sling

MAY 9, 2021

Consider putting this perk into play on special days (e.g., 3) Train FOH Staff On Your Loyalty Program. A crucial aspect of every successful rewards system is ensuring that your front-of-house staff (FOH) understands, values, and promotes the restaurant loyalty programs whenever possible. 3) Skip The Line.

Loyalty Program

Lavu

JANUARY 21, 2020

The accounting language may seem difficult for people who are not trained in accounting or those who have no interest in matters accounting. Hire a Professional Specializing in Restaurant Accounting. Your restaurant POS system should seamlessly integrate both the back-of-the-house (BOH) and front-of-the-house (FOH) operations.

Point of Sale

Touch Bistro

MARCH 25, 2021

restaurateurs should pay special mind to this last one. The process is sometimes referred to as organizational socialization and includes collecting paperwork, orienting new hires within your company’s culture, and providing restaurant employees with hands-on training. Hands-on menu training and tasting. Review U.S.

Hiring

Sling

MAY 9, 2023

This is especially important when training new employees. Doing so can help improve the efficiency and effectiveness of both your back-of-house ( BOH ) and front-of-house (FOH) teams. food allergies, table preferences, and special requests) or implement tools to create a customer loyalty program.

Operations

Aaron Allen & Associates

MARCH 29, 2024

This requires updated and accurate training for baristas and FOH staff that needs to be considered in the investment for developing the new item. The menu’s design has a direct impact on operational aspects, including kitchen workflow, inventory management, and labor costs.

Innovation

Gourmet Marketing

SEPTEMBER 22, 2021

Hiring new workers involves investing time in training new people and getting them competent. Each time you choose an applicant who doesn’t work out, you lose a lot of money because you have to advertise, interview, hire and train a replacement. In general, the more specialized the site, the better the results.

Hiring

The Restaurant Times

NOVEMBER 19, 2021

Streamlined FOH And BOH Operations . They must also locate qualified personnel to fill the voids left by the departure of more senior and specialized employees. The costs of hiring, training, and retaining their replacements are astronomically high. Here is how automation can solve the restaurant staff shortage problem. .

Customer Experience

Lavu

MARCH 11, 2020

Front-of-house (FOH) management. Whether you choose an all-in-one solution or specialized software, it will benefit your restaurant in several ways. Records and stores returning customer information for smooth future services and marketing opportunities through alerts or emails on special occasions like anniversaries and birthdays. .

Management

Touch Bistro

JULY 1, 2021

When you bring your online ordering system in-house, you get a chance to cross-train your staff, keeping more of your team employed. You might even rehire back FOH staff as drivers or pickup coordinators to build the best food delivery service for your restaurant. Get a Direct Online Ordering Solution with TouchBistro Online Ordering.

Online Ordering

Mad Mobile

MARCH 1, 2024

You can schedule updates for happy hour or special events to capitalize on the boost in traffic. If your chef is running an in-demand special, you can easily adjust the price or remove it from the menu when it’s sold out. The best method for training your staff includes time to play.

Seasonal Menu

Apicbase

OCTOBER 14, 2022

Offer promotions and special deals. Boost your table turnover rate by training staff to improve service. What you can do is train your staff to implement strong Standard Operation Practices, follow up on their execution, and measure the effects on food costs using the Apicbase modules. Create an upselling program.

Franchising

7 Shifts

OCTOBER 22, 2021

If sales don't differ too much from the rest of the year, your restaurant might not need much extra consideration for staffing outside special events. Are there any events that have special staffing needs? Here are a few tips for sourcing, hiring, and training enough employees to get you through the holidays — and then some.

Seasonal Menu

Restaurant365

JULY 8, 2021

Consider using promotions, happy hours, or specials aimed at attracting customers to your restaurant (and maybe bringing along a friend or two). Finally, as you implement different marketing tactics, focus on your FOH metrics to continue optimizing the new customer experience. Keep an eye on your data.

Point of Sale

EATER

MAY 20, 2020

In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. It also uniquely addresses kids, suggesting special attention be paid to booster seats and coloring supplies.

Kitchen Safety

EATER

MAY 14, 2020

In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. It also uniquely addresses kids, suggesting special attention be paid to booster seats and coloring supplies.

Kitchen Safety