7 Shifts
NOVEMBER 15, 2024
How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? How do you maintain smooth communication between FOH and BOH staff? As a restaurant manager, how do you prepare your team for special events or holiday rushes?
7 Shifts
NOVEMBER 14, 2024
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. With it, you can simulate real-life interactions, such as handling difficult customers, managing order errors, or addressing special dining requests.
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7 Shifts
SEPTEMBER 1, 2022
If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Keeping enough inventory on hand.
Modern Restaurant Management
MARCH 29, 2023
Absent the common language of cuisine — or even his hardworking coworker’s name — the server may have hesitated to ask for help and punctured the momentum of an otherwise beautifully executed special occasion. As the stakes increase, so does the need for well-defined leadership and chains of command.
Modern Restaurant Management
JUNE 24, 2021
Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Can they read about weekly specials or see photos of your most popular dishes? As a restaurant owner, digital marketing can be a daunting task that takes up valuable time, energy, and resources.
7 Shifts
NOVEMBER 24, 2024
What steps do you take to handle special seating requests, such as accessibility needs? Strong answers should reflect examples of past jobs as a hostess, restaurant host, or in another FOH position. A restaurant hostess must balance efficiency with warmth to make sure every guest feels special.
Modern Restaurant Management
APRIL 27, 2022
To ensure that takeout feels just as special as the alternative, allow customers to place orders in advance, so they don’t have to worry about waiting too long to pick up the day of. Not everyone wants to dine out on Mother’s Day, likely because of the long wait times. Guests who are upset at how long their food takes.
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