Modern Restaurant Management

JULY 18, 2024

Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Train, Teach, Mentor A great restaurant manager is also a great teacher and mentor.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

JUNE 15, 2020

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. One of the most effective ways that restaurants can make a positive cultural shift is by investing in employee training. Training topics should include infection prevention, food safety and personal hygiene.

FOH 449

FOH BOH Food Safety Front of House 449

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Servers, other FOH staff. All servers or cashiers, other FOH staff. It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers to earn a portion of their gratuities. Tip Pooling by FOH & BOH. Comparison table.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Goliath Consulting

APRIL 10, 2023

From refrigeration to HVAC, there are multiple things you can do to ensure your restaurant operates free of preventable mechanical woes that stand in your way of a successful summer season. An HVAC unit that is operating at sub-par levels can cost up to 50% more than a serviced unit!

Front of House 386

Front of House FOH BOH Back of House 386

Modern Restaurant Management

APRIL 8, 2020

Although celebrity figures like “Bar Rescue” host Jon Taffer recently told “Fox & Friends” viewers that his biggest worry for restaurants is “the premise of spacing continuing into the retail environment,” there’s going to be more that operators will need to evaluate.

White Paper 531

White Paper Seating Employee Relations Back of House 531

Modern Restaurant Management

FEBRUARY 15, 2022

However, once team members are hired and restaurants have invested time and money in their training, retaining new staff is key. The labor crisis has not been limited to just FOH or BOH operations staff. Difficulty in attracting and hiring employees is certainly at the crux of the labor shortage crisis.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

7 Shifts

JULY 14, 2020

Enhanced focus on sanitization and social distancing have become the minimum restaurant operating requirements during the pandemic. Ask them to verify that your ware-washing machines are operating at the required wash and rinse temperatures and with the appropriate detergents and sanitizers.

Management 370

Management Management Kitchen Safety Equipment 370

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Your cleaning checklist should cover the entire restaurant—from FOH to BOH. Create task items for each high-traffic surface (doors, chairs, etc.), Understand cleaning vs sanitizing ?? Guest and employee restrooms.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

AUGUST 21, 2024

With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. Staff training When new employees get trained during the onboarding process , they do it by shadowing and practicing with a more experienced member of the team.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. Strong answers should reflect examples of past jobs as a hostess, restaurant host, or in another FOH position. What did you do?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

7 Shifts

FEBRUARY 18, 2020

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Train staff on how to use the technology of the tools that you decide to use for takeout and delivery.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 11, 2020

But reopening your restaurant isn’t as simple as flipping your ‘open’ sign around (we wish), and there’s a lot to consider from an operational standpoint before the big day. Hold a training session before re-opening with staff to walk them through the latest food handling safety procedures. Suppliers: ??

BOH 368

BOH Food Safety FOH Equipment 368

ChowNow

SEPTEMBER 6, 2024

Your staff not only affects the day-to-day operations but also plays a major role in the customer experience and long-term success of your restaurant. Enhances Operational Efficiency A well-organized team ensures that all roles and responsibilities are clearly defined, reducing the risk of task overlap or gaps.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. You can provide staff with professional development opportunities through online courses , cross training, and shadowing. Give employees certificates for completing certain courses or training milestones.

Employee Relations 349

Employee Relations FOH Certification BOH 349

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Analytics will also give you a closer look at your restaurant’s operations, letting you track labor costs and other internal expenses to determine the profitability of specific spending decisions.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

NOVEMBER 3, 2021

With the potential for serious financial impact, it's imperative that restaurateurs and operators pay attention to the impact cybersecurity can have on your business, and your bottom line. The most important ones for restaurateurs and operators to be aware of are: POS Data. Train Staff in Best Practices.

POS 370

POS Audits Loyalty Program Information 370

Modern Restaurant Management

AUGUST 4, 2022

This perfectly demonstrates how the industry operated back then. Without proper organization and well trained staff no tool or magical app will matter. Back in the early 2000’s I worked at a restaurant where the head chef smoked through service. The inspector had become a regular so a lot of rules got bent.

Back of House 474

Back of House Front of House Communication FOH 474

Lavu

MAY 30, 2025

In this article, we highlight the top six KPIs every restaurant should monitor to stay competitive and maximize operational performance. Front of House Labor Cost Percentage: Essential Restaurant Labor KPI Insights This KPI reveals the percentage of employees out of the total workforce that manages FOH activities.

2025 78

2025 FOH Point of Sale BOH 78

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). ChowNow : Online ordering, marketing, and operations with a commission-free marketplace and a smart dispatching system. Owned by Toast.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

FEBRUARY 18, 2020

Although the land, labor, and creativity of farm-to-table sourcing is so exciting and delicious, considerable operational disruption, scheduling, and menu management is still required to make it all a profitable business model. If you think Uber Eats and Grubhub have already had a big impact on the way restaurants operate, just wait.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. While you should let servers know about their new side tasks through a team meeting and your staff communications tool , nothing beats demonstrating them through in-person training sessions.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

AUGUST 20, 2024

The answer largely depends on the type of restaurant you operate. Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations. On average, these establishments have a turnover rate of 12 to 24 tables within a 12-hour operation.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

JULY 10, 2020

Plan your budget to include food costs, labor costs, operating costs, marketing costs, and any extra costs such as for party favors and special decor. When it comes to preparing your staff for your reopening, ensure you’ve updated their training for the latest health and safety procedures and precautions your restaurant will be observing.

Events 351

Events Social Media Seating Kitchen Safety 351

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Have you wondered about the possibilities of training new hires without the risks and costs of a normal training session?

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Lavu

MAY 2, 2025

Effective communication between front-of-house and kitchen staff is essential for smooth restaurant operations. POS systems simplify restaurant workflows by improving communication between front-of-house (FOH) and back-of-house (BOH) teams. These features help reduce errors, speed up service, and keep operations running smoothly.

Communication 78

Communication POS Front of House FOH 78

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Focus on the customer experience.

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Clover - Restaurants

JUNE 30, 2025

Whether it’s to enhance the dining experience, streamline operations, or increase revenue, leveraging technology is essential to thrive in an ever-evolving industry. The integration of new restaurant technology meets these expectations while also offering substantial operational benefits. View any saved notes about a diner (i.e.

Hospitality 52

Hospitality Technology FOH Front of House 52

The Restaurant Times

AUGUST 25, 2020

Restaurants are undergoing permanent changes in the way they operate. While some pivoted their operations to an online model, others have adopted contactless dining measures to provide a safe and hygienic environment to their customers. How To Train Your Staff To Comply With The Health Guidelines.

Training 97

Training Kitchen Safety FOH Front of House 97

7 Shifts

OCTOBER 2, 2019

Take the time you need to get trained up on the technology your restaurant uses, and learn best practices. Finally, good communication can also come in the form of good training. A 2016 Deloitte report underlines the importance of ongoing training across business types. Make sure everyone understands their roles on your team.

Management 285

Management Management Communication Back of House 285

7 Shifts

MARCH 27, 2020

states are forcing non-essential businesses to stop operations. However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

SEPTEMBER 15, 2020

Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training and a sense of job stagnation.

Management 195

Management Management Download Leadership 195

Lavu

JUNE 26, 2025

Whether you’re a seasoned operator or just getting started, understanding the numbers behind your business can mean the difference between breaking even and breaking records. In this guide, we’ll break down key accounting strategies and tools that help streamline operations and boost your bottom line in 2025.

2025 113

2025 Cash Management Point of Sale POS 113

TastyIgniter

MAY 12, 2024

This blog post provides valuable insights on how to improve restaurant excellence by focusing on both front-of-house (FOH) and back-of-house (BOH) operations.

Front of House 96

Front of House Back of House FOH BOH 96

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Analytics will also give you a closer look at your restaurant’s operations, letting you track labor costs and other internal expenses to determine the profitability of specific spending decisions.

Management 195

Management Management Email Marketing Point of Sale 195