ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Reservation and table management apps. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

ChowNow

JANUARY 23, 2025

Build a Customer Loyalty Program Were starting here because a loyalty program is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Increase reservations at your restaurant and excitement around Restaurant Week by communicating to your customers using multiple platforms.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

ChowNow

MAY 30, 2025

If youve got a big outdoor patio, maybe a summer evening special event is the best move. Now, lets dive into the 17 best restaurant promotion ideas to increase your customer loyalty and reduce the slow times at your restaurant. Figure out your goal, then match it with a promotion that fits your restaurants operations and venue.

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Here are the most effective email types for restaurants.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

JULY 28, 2022

Loyalty Programs. When registering for a loyalty, your customers give you some of their information to qualify. Loyalty programs also allow you to collect behavioral data. If your loyalty program is set up with each of your ordering channels (in-store, online, and on your app), you can track how customers order.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Build and Segment Your Email List : Collect emails from customers who order online, make reservations, or join your rewards program.

2025 195

2025 Marketing Email Marketing Operations 195

The Rail

APRIL 6, 2025

Understanding consumer loyalty psychology can enable restaurants to create systems supporting recurring business and assist in overcoming financial difficulties. Teaching your employees to recall names, preferences, and special events of regular customers shows attention to detail that clients really value.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. They look for intuitive and user-friendly interfaces that simplify online ordering and reservations, ensuring a hassle-free process.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

ChowNow

FEBRUARY 7, 2025

Drive repeat business through loyalty programs, email campaigns, and promotions. A strong social media presence, community partnerships, and local events can get your name in front of more potential customers. Email Marketing Ideal for building loyalty with repeat customers through special offers and updates.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. How Can Businesses Fulfill the Evolving Consumer Expectations?

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

The Rail

FEBRUARY 7, 2025

As a restaurant owner, you can capitalize on these trends by showcasing seasonal menu items, behind-the-scenes kitchen prep , chef interviews, clips of special events, and customer testimonials to provide an authentic glimpse into the restaurant operations that fosters trust. Special events make for good video content as well.

Serving 130

Serving Marketing Loyalty Program Social Media 130

Modern Restaurant Management

MARCH 3, 2025

Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued. Host events, support local causes, and create moments where loyal guests feel part of something bigger than just a restaurant.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

ChowNow

APRIL 25, 2025

Theyve either dined with you, placed online orders, or want to hear about upcoming events and menu items. You dont need a hard sell here, just a friendly heads-up about your offers or loyalty program. Start growing it intentionally, and youll turn everyday interactions into long-term loyalty.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

SpotOn

NOVEMBER 21, 2024

Make the reservation process easier While some people stay home for the holidays, others look for special experiences or want to go out for dinner in larger groups. When you have a reservation and waitlist platform , you can manage your unique experiences, reservations, and your waitlist all from just one place.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Modern Restaurant Management

AUGUST 19, 2020

This acquisition is a transformative event for FAT Brands in terms of scale and brand awareness. PopID accounts also tie to loyalty programs for automatic credit with every purchase. We see a lot of synergy with Johnny Rockets and our current restaurant concepts and we are eager to take the brand to new heights.”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

7 Shifts

JULY 30, 2021

From managing your budget to accounting and bookkeeping for national holidays and events, this document will be your year-long guide to tracking your restaurant's promotional strategy. Your restaurant's Google My Business account will make it easier for your customers to contact you, book a reservation, or access your location!

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

OCTOBER 1, 2022

Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Leverage visitors’ data and personalize the experience. Offer relevant content based on previous views while ensuring data security and privacy. Communicate with Customers on Social Media.

Marketing 508

Marketing Email Marketing Social Media SEO 508

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. It Builds Customer Loyalty Regular, personalized email interactions maintain customer engagement.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

OCTOBER 9, 2019

Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. There are a few things you can do to take your loyalty program to the next level. The graph trend speaks for itself.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Restaurant Engine

MAY 14, 2025

Celebrate your customers with loyalty programs and grow your retention rate. According to Metrobi , Loyalty program members visit restaurants 20% more frequently than non-members. In this article, we look at why rewards matter and how to go about setting a program up. Promoting new menu items or events.

Loyalty Program 52

Loyalty Program Website Management Point of Sale Customer Experience 52

Focus POS

APRIL 8, 2019

When you’re looking for ways to attract and keep customers while increasing your revenue, the best place to start is implementing a customer loyalty and rewards program. Consumers want to feel a sense of personal connection with their favorite businesses and brands, and loyalty programs foster this relationship.

Loyalty Program 113

Loyalty Program Point of Sale POS Reference 113

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. They must be informed in advance about when and where you are moving so that they can plan their visit or reserve a table.

Loyalty Program 219

Loyalty Program Customer Service Social Media Coupons 219

Modern Restaurant Management

NOVEMBER 27, 2024

Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent). Consumers are still traveling, attending events, and seeking unique experiences despite higher costs.

2025 221

2025 Loyalty Program 2024 Back of House 221

The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. How do loyalty programs work, and what kind of incentives do they offer customers? There are all kinds of loyalty programs.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

The Restaurant Group

MARCH 23, 2025

Catering to Large Orders Planning a big event? Building Customer Loyalty Loyalty Programs Rewarding customers for their repeat business is a win-win. Building Customer Loyalty Loyalty Programs Rewarding customers for their repeat business is a win-win. So why wait?

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

Modern Restaurant Management

SEPTEMBER 30, 2020

A final piece of advice for restaurants is to invest in a user-friendly reservation system. This further highlights the need for restaurants to pay close attention to details in the end-to-end dining experience: from the reservation, to the meal, to the service. Small Business Recovery. Recreating the on-premise at home.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Get a Demo 6.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Additionally, catering large events can help you manage your inventory more efficiently, reducing food waste and maximizing profit.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. Digital Loyalty. Recommended Reading: BLOG NAME.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Squirrel Systems

MAY 1, 2025

Optimizing the Bar Program with Digital Tools Beverages, especially alcoholic ones, offer some of the highest profit margins in the restaurant industry. Introduce wine pairings or tasting events with online booking options. Consider: Using event management software to streamline inquiries, bookings, and deposits.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

The Rail

NOVEMBER 4, 2022

You can share things like business news, exclusive deals, reservation reminders, new menu promotions, and more straight to their cell phones. More Flexibility In addition to marketing and sales announcements, you can integrate SMS into other parts of your business, like sending reservation reminders or cancellation confirmations.

Marketing 287

Marketing Loyalty Program Email Marketing Seasonal Menu 287

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Get a Demo 6.

Management 352

Management Management Operations Mobile Ordering 352