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Customer Retention Secrets Every Restaurant Should Know

The Rail

By Destiny Clarkson, Contributor As much as meal quality, guest retention determines the success of a restaurant. Understanding consumer loyalty psychology can enable restaurants to create systems supporting recurring business and assist in overcoming financial difficulties.

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Why Cloud-Based POS Systems Are the Future of Restaurant Management

Lavu

Integration-Friendly: Easily connects with delivery platforms, accounting tools, and loyalty programs. Personalization features allow these systems to store customer preferences and past orders, enabling staff to offer tailored recommendations and faster service for returning guests. This mobility isn’t just limited to servers.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

Loyalty programs also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. The report explores the forces shaping guest loyalty in 2025. While loyalty check size growth is promising, it's important to understand what this number means.

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Revenue Management for Hospitality and Tourism: A Beginner’s Guide 

Paper Chase Accountancy

For example, during a high-demand period like a major city event, a hotel would raise its prices, knowing that customers are willing to pay more. A higher ADR generally indicates stronger pricing power and the ability to attract higher-paying guests. Length of Stay (LOS): This is the number of nights a guest stays at a property.

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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490
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MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty. See details here.

2020 493
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MRM Research Roundup: End-of-September 2020 Edition

Modern Restaurant Management

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery. Expanding e-commerce investments.

2020 474