Modern Restaurant Management

SEPTEMBER 27, 2023

Takeout tips are down : Tips for online orders and delivery dipped slightly, falling from 8.83 In spite of earning the biggest in-house tips, bars were hit hardest on takeout, with the median online and delivery tip falling from almost 10 percent to 8.54 percent) and fine dining restaurants (19.9 percent to 8.07 percent average.

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. The top three ways operators are using AI are through digital assistants (35 percent), chatbots (34 percent) and predictive analytics/reporting (31 percentt). What results did you find surprising and why?

2024 203

2024 Online Ordering Website Management 2023 203

7 Shifts

JANUARY 31, 2024

Restaurant managers also either oversee or directly respond to online reviews. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

AUGUST 12, 2021

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. Four Tech Solutions to Improve Guest and Employee Experiences. Importantly, employees are freed up to fulfill orders more quickly and accurately, allowing for increased speed of service.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

Restaurant365

JUNE 17, 2022

Restaurant technology has grown in the last few years. Apps are more intuitive than ever, websites are smarter and technology can help hiring and retention, delivery and operations. Technology, it seems, is making the restaurant industry bigger and better. Hiring and onboarding technology. Photo by Networld Media Group.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Black Box Intelligence

DECEMBER 10, 2021

Trending Technology in Restaurants. Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. The need for convenience and seamlessness was already driving rapid adoption of restaurant technology, and the pandemic accelerated it. Get weekly updates.

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Focus POS

DECEMBER 22, 2021

Technology for Successful Restaurant Management. These four leading technologies will help you build the success of your business. Online ordering. Due to the pandemic, many patrons have moved to online ordering to avoid contact with others. Special menu items for online patrons only. Holiday meals.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

JUNE 2, 2021

After all, it is here that operations are run on infamously razor thin margins, and the opportune emergence of technologies that provide a better experience for venues and guests mean for the first time in decades, restaurants have a real chance to boost their bottom line. But not in the way you might think. The Shift to Co-Pilot Mode.

Back of House 197

Back of House Customer Experience Front of House Customer Service 197

Modern Restaurant Management

JANUARY 27, 2022

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.

Kitchen Safety 212

Kitchen Safety Food Safety Audits Food 212

7 Shifts

JULY 16, 2021

List all employees and partners. If you're serving food at your coffee shop, your employees should complete a food handler's course. In 1992, the Department of Justice passed the Americans with Disabilities Act (ADA) to ensure that employees and customers with disabilities have the same access to basic services as other people.

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License Hiring Equipment Point of Sale 459

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Thankfully, technology is pushing the industry forward, and improving everything from reservations to ordering to dishwashing.

Kitchen Safety 203

Kitchen Safety Front of House Food Safety Equipment 203

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Harbor Touch

AUGUST 1, 2019

In this day and age, it doesn’t matter what industry you’re in; there’s always available technology to streamline and make your processes efficient. Indeed, technology has continuously been changing the landscape in which we operate our businesses. Online Ordering. The restaurant industry is no stranger to this.

Technology 60

Technology Operations Point of Sale Website Management 60

Next Restaurants

AUGUST 17, 2022

5 Cybersecurity Tips to Protect Your Online Restaurant Business. Once you have an SSL certificate installed on your restaurant’swebsite, your guests can blindly pay for the purchased food online with their debit or credit cards. Once you install it, your guests will feel protected while paying online.

Email Marketing 149

Email Marketing Certification Employee Relations Online Ordering 149

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. We are going to fight like our lives and our businesses depend on it.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Hot Schedules

JULY 8, 2021

But smart operators know the importance of good inventory management technology. According to Hospitality Technology , 60% of operators said that food costs are a significant challenge, continuously eating away at their profits — and that was before the pandemic. Related Posts. b3lineicon|b3icon-knowledge|? Increased food waste.

Inventory 127

Inventory Management Management Food Supply 127

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. Machine learning is capable of organizing menu items in a way that incentivizes customers to order promoted items – an adaptable menu.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Several COVID-19 restaurant industry trends are also apparent, such as an increase in online ordering and a push towards change industry culture, among others. Online Ordering and Delivery Penetration.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Ordyx

JUNE 19, 2019

Every business has its own needs, but one thing is for sure: technology is always there to help. Restaurants have a specific set of needs, and typically, there are several technology options to consider for each. Here’s how to choose the most critical pieces of technology for your restaurant.

Technology 52

Technology Point of Sale POS Employee Relations 52

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout The US and UK also varied on how they wanted to retrieve take-out orders.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. However, advancements are also present there in the form of AI chatbots that can offer assistance to your online customers.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

The Restaurant Times

MARCH 10, 2023

Continue reading as we talk more about front-of-house employees in a restaurant, their importance, functions, the different FOH positions, and tips on managing and optimizing FOH operations. Bringing food orders from the kitchen to each appropriate table. Escorting diners to their tables and distributing menus to them.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Lavu

MARCH 27, 2020

They can do anything from ensuring order accuracy to accepting payments and even performing payroll and accounting for you. Innovations in efficiency, on the other hand, can lead to long-lasting success, as in the case of the McDonald’s brothers’ systematization of fast food orders. Rapid Modernization in the 2000s. Menu customization.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Restaurant365

DECEMBER 11, 2020

Forecast by order mode. Your restaurant probably adjusted to different sales channels in 2020, adding more online ordering, delivery, and takeout. As local restrictions and conditions impact business, continuing to forecast by each order mode helps you stay ahead of trends in your business.

2021 136

2021 Cash Management Management Management 136

The Restaurant Times

JANUARY 21, 2021

Even though the restaurant industry has continuously been adapting to the ever-evolving customer behavior and preferences over the past year, its future survivability will depend on service innovation and technology. Plan for menus that are efficient for pick-up and delivery orders. Advanced Online Ordering Systems.

2021 98

2021 Online Ordering Food Order Delivery 98

Bingage

DECEMBER 2, 2019

The rapid change in nature…it can be anything in the form of technology, customer preferences, marketing trends or anything. Related Read – 13 Simple yet Creative New year Restaurant Promotion Ideas. There are 7 million employees in the restaurant industry. Restaurant Technology Statistics helpful for 2020.

Social Media 96

Social Media Online Ordering Employee Relations Sourcing 96

Gecko Hospitality

FEBRUARY 14, 2023

How They Do It Casinos depend on a steady flow of business in order to keep the doors open and employees busy. Every hospitality business wants to be at the top of the list when a potential customer searches online. To do this, casinos focus on perfecting their online SEO strategies.

Marketing 78

Marketing Airlines Customer Experience Online Ordering 78

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Next Restaurants

JANUARY 27, 2021

Communicating online and making sure your patrons know your hours, offers, policies, procedures and more can keep things going strong even if you’re only offering takeout orders. We’ve mentioned how important it is to maintain your website , but there’s more to online success than that. Here are some tips you can use today!

Marketing 111

Marketing Email Marketing Online Ordering Social Media 111

Cheetah

SEPTEMBER 23, 2021

To order supplies from Cheetah, you don’t need to get through a long phone call. You can simply place an order through the app anytime before midnight. Ordering supplies from major broadliners also means running the risk of last minute cancellations or delays with no explanation. Yet another thrilling experience.

Supplies 148

Supplies Ordering Food Supply Online Ordering 148

Modern Restaurant Management

AUGUST 31, 2021

75 percent of restaurant operators reported that recruiting employees was their top challenge as of June 2021 – the highest level ever recorded. Technology, Outdoor Dining, and Alcohol To-Go Are Here to Stay. Consumers want to see restaurants continue incorporating technology and are keen to continue using outdoor dining.

2021 180

2021 Beverage Leadership Food Order 180