Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. ” Among sit-down venues, steaks still reign supreme.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. The work doesn’t stop with launch though.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.

Management 490

Management Management Loyalty Program Social Media 490

ChowNow

JUNE 5, 2024

Since 98% of consumers read reviews to help inform their decisions , it’s crucial for restaurants to encourage satisfied customers to provide feedback and manage their online reputation effectively. Train your staff to ask for reviews at the end of a meal when customers express satisfaction.

Email Marketing 394

Email Marketing Social Media Website Management Online Ordering 394

7 Shifts

AUGUST 5, 2020

Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? How do you market food delivery and takeout? Decide who will be in charge of managing takeout and delivery orders.

Delivery 341

Delivery Food Email Marketing Front of House 341

ChowNow

APRIL 4, 2025

And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential. What is Online Reputation Management and Why Does it Matter? Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. and Canada through free delivery and marketing efforts.” “These are challenging times for restaurants. Sign up here.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Consistent Training and Optimal Scheduling. When it comes to running a successful business, operators understand how training plays a crucial role. Up to Date Inventory.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

Modern Restaurant Management

APRIL 8, 2020

In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times. From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JANUARY 13, 2020

New employee training. Deploying marketing campaigns. Performed manually, these tasks eat up dozens of hours from a high-level manager on a recurring basis. Mobile phone manager alerts for voids and pricing event approvals. Customer email capture via a digital loyalty or marketing program.

2020 364

2020 Website Management Online Ordering Point of Sale 364

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs.

Bar 370

Bar License Email Marketing Customer Service 370

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Ahh…the mission statement. Real Ingredients, real purpose, real flavor.” [] Show it everywhere – make it critical to your culture. Choose wisely.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Modern Restaurant Management

FEBRUARY 2, 2022

So if you have to deal with bigger crowds, your staff can easily manage the queues of orders, personalize staff alerts, and more. If a customer searches for a restaurant and finds their website, all the better is that they can place their order once something delicious catches their eye. Go Digital.

Online Ordering 492

Online Ordering Loyalty Program Social Media Mobile Ordering 492

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Customers can also sign up on the website to receive email updates as new information is posted on the site. ” The BOHA! ” The BOHA!

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Culinary Cues

DECEMBER 30, 2019

The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

7 Shifts

DECEMBER 17, 2020

Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more. Once every few days, add that info to a spreadsheet of customer relationship management software like Constant Contact or HubSpot.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

Modern Restaurant Management

OCTOBER 21, 2019

A recent study found that 60 percent of consumers prefer to pick up the phone to get in touch with local businesses instead of emailing them or contacting them via social media. There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more.

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Across European markets, Visa is investing to increase the number of digital payment acceptance devices within shops by more than 50 percent. In the U.S.,

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

SpotOn

JUNE 17, 2025

Direct online ordering through a POS system Third-party delivery services with a possible POS integration Do-it-yourself restaurant website builders When assessing each of these options, we're looking for the Goldilocks effect. The best online ordering system can't be so expensive that you don't make any significant profit.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

The Restaurant Group

MAY 25, 2025

Managing how people see your business online can mean the difference between success and struggle. Difference between reputation and brand image Your brand image is how you market your restaurant through logos, menus, and advertisements. Managing your reputation involves paying attention to customer feedback and making improvements.

Social Media 78

Social Media Customer Experience Customer Service Small Business 78

ChowNow

SEPTEMBER 9, 2024

After perfecting your menu, contracting suppliers and training staff to prepare and serve the food, how do you actually get customers in your door? It all comes down to marketing, whether it’s a social media post or an email blast. A restaurant marketing plan is a critical component of your overall business plan.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. Instead, customers can get information about promos, discounts and even make a purchase through the loyalty program app or website. There’s no need to punch a physical card or process the receipt.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

MAY 12, 2020

" Restaurants around the world can continue to participate in the Dining Bond Initiative at no cost by answering a few questions on the organization's website, which has been translated into several languages. SmartBot™ can also be embedded at other locations including local websites, to capture traffic from all over the web.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

The Rail

AUGUST 28, 2024

Managing this transition effectively is a must to ensure customer satisfaction and meet customer expectations. Publications on the establishment's website, social networks, emails, and SMS notifications should contain detailed information about the date of the move, the new address, and any changes in the operation of the establishment.

Loyalty Program 219

Loyalty Program Customer Service Social Media Coupons 219

7 Shifts

MARCH 27, 2020

Manage expectations by creating a timeline for updates. Be thorough in communicating your restaurant’s closure by notifying customers through the following means: Posters/notices in your restaurant’s window Making announcements via social media Adding a banner or pop up to your restaurant’s website. Which are the most profitable?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

EATER

JANUARY 11, 2022

While the FeedFeed does have a website where recipes are collected, the company is most prominent on social media — particularly Instagram — where it operates an account with 2 million followers, as well as the hashtags #feedfeed and #thefeedfeed, which appear under many food pictures on Instagram. But what does that actually mean?

Influencer 332

Influencer Social Media Employee Relations Website Management 332

7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Hunter sees potential for future expansion, but considers San Diego the ideal market for launch given its annual visitor count of 35.8 million who spend $11.5

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

7 Shifts

JANUARY 20, 2023

Train your staff: Your staff should be well-trained and prepared to handle the increase in customer volume. It's hard enough to manage a higher workload without delivery. We've compiled some fun Super bowl promotional ideas to get your first social media marketing plan started. Be prepared for a surge in business.

Specials 195

Specials 2023 Social Media Email Marketing 195

Restaurant Engine

JUNE 14, 2025

This is great news if you’re a restaurant owner or manager. You want to analyze your foot traffic, demographics, and new markets. If it’s outdated, you may find your target market takes a pass on dining with you. Digital branding: Make sure your website, social media profiles, and ads match the new branding.

Social Media 59

Social Media Email Marketing Website Management Uniforms 59

Modern Restaurant Management

JUNE 24, 2024

For restaurants, which often hire freelancers such as chefs, event planners and marketing professionals, this means meticulously documenting freelance agreements to avoid disputes and costly legal repercussions. A – Awareness and training. FIFA’s Key Ingredients: Protections for Freelance Workers Written contracts.

Restaurant Law 221

Restaurant Law Hiring Audits Website Management 221

7 Shifts

MAY 23, 2024

This is a restaurant revenue management strategy that can help ensure optimal ingredient usage and prevent over-portioning. It can also be a great step to creating more accurate inventory management! Learn the art of upselling If you've been training your staff to ask, "Do you want fries with that?"

Social Media 195

Social Media Loyalty Program Email Marketing Seasonal Menu 195

Restaurant Engine

APRIL 9, 2025

This is why its essential to manage your restaurants online reviews effectively. In this article, we look at managing your online reviews and how to turn feedback into positive outcomes. Regularly monitor reviews: Set up alerts or use reputation management tools to stay informed when new reviews are posted.

Management 52

Management Management Website Management Email Marketing 52

7 Shifts

JULY 25, 2024

Choosing this option is beneficial if your restaurant is in a competitive market where people use these apps frequently. Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. Combos also help manage inventory and cut down on food waste.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243