Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. Not only will it be a slow transition back to dine-in, but people will be more aware of all of the food they’re purchasing and want to be educated consumers.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

EATER

DECEMBER 10, 2021

A Chipotle employee eats inside a SF restaurant in 2020. A recent worker protest at a NYC Chipotle was part of a longer effort by the Service Employees International Union and others to unionize fast-food workers This story was originally published on Civil Eats. Striking McDonald’s employees at a 2016 protest in Los Angeles.

Food 97

Food Restaurant Law Employee Relations 2012 97

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 Managers are unprepared to support employees and drive employee engagement, according to Achievers , the progressive choice for employee voice and recognition solutions that accelerate a culture of performance. percentage points compared to the same month in 2019.

2020 166

2020 Point of Sale Consumer Goods Seasonal Menu 166

Modern Restaurant Management

JANUARY 17, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Curry Up Now will be the first restaurant is L2V’s portfolio and the investment will support the rapid growth and expansion of both corporate and franchised locations. "We

Franchise 107

Franchise Franchising Fast Casual Leadership 107

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. The QSR franchise started in Seattle and serves up Asian-inspired bowls and appetizers. Everyone wins when employees are comfortable bringing up issues before they get worse. “I Ask them for feedback.

Leadership 195

Leadership FOH BOH Website Management 195

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. How do you make your food safety training scalable? b3lineicon|b3icon-file-text|?|File Certificate.

Food Safety 148

Food Safety Certification Food Employee Relations 148

Modern Restaurant Management

JANUARY 27, 2020

This edition of MRM News Bites features Grubhub, PAR Technology, The Institute of Culinary Education, Parts Town, OneDine, Starbucks, QikServe, MOD Pizza, ezCater and Red Lobster, Omnivore, Coolgreens and Winston Industries. "Since installing Ultimate, I've seen sales increase by 10% and employee costs decrease by 15%.

Catering 109

Catering Mobile Ordering Customer Service Leadership 109

Modern Restaurant Management

AUGUST 5, 2020

DeliverThat also released an extensive driver education program to ensure the level of quality and safety during current Covid-19 conditions. We have listened to our partners over the last few months and this has resulted in extensive driver education, primary and secondary market expansions, and enhanced internal resources.”

Food Safety 199

Food Safety Mobile Ordering Online Ordering Kitchen Safety 199

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. How do you make your food safety training scalable? b3lineicon|b3icon-file-text|?|File Certificate.

Food Safety 78

Food Safety Certification Food Employee Relations 78

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. ” Here’s how Drive Kindness works: Drive Kindness’ franchise owners will charge restaurants a flat rate. " Lightspeed Acquires Upserve.

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

JULY 7, 2020

Countless restaurants across the country used a PPP loan to keep their employees on the payroll even while shuttered, but they are emerging from the program with challenges that have only grown in scope. For many, this uncertainty will linger until a vaccine is available. .” 350,000-1 million. $1-2 1-2 million. $2-5 2-5 million. $5-10

Mobile Ordering 161

Mobile Ordering Restaurant Law Seating Customer Service 161

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Meanwhile, grocery related businesses are on the decline as people spend less time at home. Yelp Sees COVID Effect.

Franchise 142

Franchise Franchising Mobile Ordering Kitchen Safety 142

Modern Restaurant Management

NOVEMBER 13, 2023

" I give a lot of keynote presentations to restaurant brands, and most of them are franchises. Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. The franchisees are. They give them the tools. They teach them the systems.

Franchise 202

Franchise Franchising Restaurant Law Employee Relations 202

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25 percent.

Food Safety 112

Food Safety Customer Experience Website Management Employee Relations 112

Modern Restaurant Management

MARCH 16, 2020

percent from unusually high numbers a year ago related to U.S. Comcast Business shared the top trends impacting the quick-service restaurant (QSR) industry, based on the company’s deep experience working with leading QSR and franchise establishments. Often times, a happy employee equates to happy guests. That was up 5.7

Mobile Ordering 103

Mobile Ordering Online Ordering Point of Sale POS 103

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS.

Fast Casual 128

Fast Casual Casual Menu Mobile Ordering 128

EATER

AUGUST 22, 2022

Regan — whose name is pronounced “ Elena Reegan ” — is a savant whose culinary education began in her family’s kitchen, was formalized in small-town Indiana cafes, and furthered in some of Chicago’s highest-end restaurants. By training, Regan is more writer than chef, and her structure (such as it is) isn’t a neutral choice.

Fine Dining 100

Fine Dining 2012 Reference Social Media 100

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” Tools to Simplify Staff Training. A comprehensive training program.

Bar 121

Bar Cash Management Loyalty Program Point of Sale 121

Modern Restaurant Management

JANUARY 9, 2020

Founded in 1969, The Habit Burger Grill operates nearly 300 company-owned and franchised restaurants across the United States and in China. ’s unmatched scale and strengths in franchising, purchasing and brand-building.” Brands’ global scale, resources and franchising capabilities. ” Chasing DoorDash.

Fast Casual 100

Fast Casual Customer Service Online Ordering Employee Relations 100

Modern Restaurant Management

DECEMBER 31, 2019

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Menus need to diversify to keep patrons coming back for more, but more personalized options mean more training for staff. Automation will cause workforce to adjust focus. GJ Hart, CEO at Torchy’s Tacos.

2020 134

2020 Kitchen Safety Consumer Goods Point of Sale 134