Wed.Feb 21, 2024

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Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

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What is a prix fixe menu? An A to Z guide for restaurateurs

Open for Business

While traditionally associated with fine dining, the prix fixe (pronounced “pre-feks”) menu has transcended its high-end roots, becoming a popular culinary trend. When curated with care and promoted effectively, this menu is a powerful tool for any restaurant, capable of making a memorable impression and drawing eager guests through the door. In this comprehensive guide, we’ll dig into the ins and outs of a prix fixe menu—what defines one, how to create one that works, the benefits for res

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As CosMc's takes off, McDonald's operators want a piece of the action

Restaurant Business

The Bottom Line: But where that action should take place is the question. Many operators believe the brand should be a testing ground for McDonald's own beverage program.

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Swedish Candy Is Suddenly Inescapable

EATER

Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. This isn’t an uncommon sight in the neighborhood — the queue for Double Chicken Please was visible across the street — but BonBon isn’t an acclaimed co

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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Hard Rock International taps Major Food Group to curate F&B

Restaurant Business

Known for concepts like Carbone, The Grill and Dirty French, the multi-concept operator will bring dining options to both existing and new properties under development.

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Here are the National Restaurant Association's 2024 Kitchen Innovation Awardees

Restaurant Business

25 cutting-edge equipment products were singled out for advancements in sustainability, automation, safety and more. And yes, there are robots and AI in the mix.

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How to Boost Your Restaurant Revenue with Effective Upselling

The Rail

By Indiana Lee, Contributor It’s clear that upselling can increase revenue for your restaurant. However, upselling can seem difficult to do without sounding pushy and running the risk of alienating customers. This means you need to figure out how to give customers more of what they want without sacrificing quality or integrity. Luckily, there are some tricks that successful restaurateurs employ to increase customer satisfaction and boost sales.

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Reflections on Reaching $100M and What Comes Next

Crunchtime

For almost three decades, Crunchtime has helped restaurant brands of all sizes reach major milestones to grow and succeed. Seeing our customers thrive drives us to do what we do every day.

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McDonald’s flips its ‘M’ for manga fans

Restaurant Business

Marketing Bites: The burger giant becomes WcDonald’s on Monday, with a limited-time spicy WcNugget sauce. Plus, Zoup! has a new name but the exclamation point isn’t going away.

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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Everyone’s Obsessed With the 1970s Right Now. Why Not Have a Taste of It?

EATER

6 cocktail recipes offering a modern take on 1970s disco drinks, from the Godfather to the Rusty Nail to the Chartreuse drink, Swampwater.

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What to expect out of restaurants in 2024

Restaurant Business

A Deeper Dive: The National Restaurant Association’s Hudson Riehle joins the podcast to discuss the group’s annual State of the Industry Report.

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This Independent Delivery Person Wants Seattle to Break Free of the Apps

EATER

The man behind Tony Delivers hopes to jumpstart the "empathy economy"

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Union baristas hit Starbucks with 22 allegations of violating schedule regulations

Restaurant Business

The accusations, leveled in Chicago and Philadelphia, are part of a wave of stepped-up union activity in recent weeks.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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America runs faster on Dunkin' with new energy drink

Restaurant Business

SPARKD’ Energy by Dunkin’ leads off a spring menu collection, which also includes a churro donut and breakfast empanada.

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Wingstop's next challenge: High expectations

Restaurant Business

The chicken wing chain’s system sales soared 27% last year as customers flocked to its restaurants for sandwiches and wings. But its stock price declined.

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Pipedream wants to take restaurant pickup underground

Restaurant Business

The startup uses robots and tunnels to move food from kitchen to car. It believes it can one day connect entire cities.

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