Wed.Feb 21, 2024

article thumbnail

Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

Airlines 199
article thumbnail

What is a prix fixe menu? An A to Z guide for restaurateurs

Open for Business

While traditionally associated with fine dining, the prix fixe (pronounced “pre-feks”) menu has transcended its high-end roots, becoming a popular culinary trend. When curated with care and promoted effectively, this menu is a powerful tool for any restaurant, capable of making a memorable impression and drawing eager guests through the door. In this comprehensive guide, we’ll dig into the ins and outs of a prix fixe menu—what defines one, how to create one that works, the benefits for res

Menu 78
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Swedish Candy Is Suddenly Inescapable

EATER

Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. This isn’t an uncommon sight in the neighborhood — the queue for Double Chicken Please was visible across the street — but BonBon isn’t an acclaimed co

article thumbnail

As CosMc's takes off, McDonald's operators want a piece of the action

Restaurant Business

The Bottom Line: But where that action should take place is the question. Many operators believe the brand should be a testing ground for McDonald's own beverage program.

article thumbnail

Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

article thumbnail

What Is a Bistro? Bistro Restaurant Definition & Guide

SpotOn

Guests will enter a restaurant with certain expectations towards the food, service, and overall dining experience. At a fine dining restaurant, they anticipate a waitlist, fancy printed menus, and food served with professional table service. A quick service or casual restaurant will have open seating, a soda fountain, and maybe an area designated for online order pickups.

article thumbnail

Hard Rock International taps Major Food Group to curate F&B

Restaurant Business

Known for concepts like Carbone, The Grill and Dirty French, the multi-concept operator will bring dining options to both existing and new properties under development.

Food 108

More Trending

article thumbnail

Reflections on Reaching $100M and What Comes Next

Crunchtime

For almost three decades, Crunchtime has helped restaurant brands of all sizes reach major milestones to grow and succeed. Seeing our customers thrive drives us to do what we do every day.

128
128
article thumbnail

McDonald’s flips its ‘M’ for manga fans

Restaurant Business

Marketing Bites: The burger giant becomes WcDonald’s on Monday, with a limited-time spicy WcNugget sauce. Plus, Zoup! has a new name but the exclamation point isn’t going away.

Marketing 130
article thumbnail

Everyone’s Obsessed With the 1970s Right Now. Why Not Have a Taste of It?

EATER

6 cocktail recipes offering a modern take on 1970s disco drinks, from the Godfather to the Rusty Nail to the Chartreuse drink, Swampwater.

118
118
article thumbnail

What to expect out of restaurants in 2024

Restaurant Business

A Deeper Dive: The National Restaurant Association’s Hudson Riehle joins the podcast to discuss the group’s annual State of the Industry Report.

2024 117
article thumbnail

HR in 2025: Insights & Predictions

What type of worker is most engaged—hybrid, remote, or onsite? What are the drivers of effective leadership? What does the C-suite think HR is most responsible for? And why is a wave of HR resignations more likely in the next 12 months? Get our annual survey report to find out: The #1 challenge of recruiting & hiring Why remote teams are struggling What are the drivers of effective (and ineffective) leadership And lots more!

article thumbnail

This Independent Delivery Person Wants Seattle to Break Free of the Apps

EATER

The man behind Tony Delivers hopes to jumpstart the "empathy economy"

Delivery 114
article thumbnail

Wingstop's next challenge: High expectations

Restaurant Business

The chicken wing chain’s system sales soared 27% last year as customers flocked to its restaurants for sandwiches and wings. But its stock price declined.

Pricing 100
article thumbnail

America runs faster on Dunkin' with new energy drink

Restaurant Business

SPARKD’ Energy by Dunkin’ leads off a spring menu collection, which also includes a churro donut and breakfast empanada.

Menu 111
article thumbnail

Union baristas hit Starbucks with 22 allegations of violating schedule regulations

Restaurant Business

The accusations, leveled in Chicago and Philadelphia, are part of a wave of stepped-up union activity in recent weeks.

112
112
article thumbnail

New DOL Final Overtime Rules: Quickstart Guide for Employers

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

article thumbnail

Pipedream wants to take restaurant pickup underground

Restaurant Business

The startup uses robots and tunnels to move food from kitchen to car. It believes it can one day connect entire cities.

Food 86
article thumbnail

Here are the National Restaurant Association's 2024 Kitchen Innovation Awardees

Restaurant Business

25 cutting-edge equipment products were singled out for advancements in sustainability, automation, safety and more. And yes, there are robots and AI in the mix.