Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Restaurant Business

AUGUST 28, 2024

The restaurants to be shuttered are in California, Ohio and Texas. The company blamed changes in the trade areas and cannibalization from its nearby restaurants.

Operations 344

Operations 344

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. Loyal restaurant guests are an important part of any business. When relocating a restaurant , it is crucial to not only to maintain the existing customer base, but to also use this opportunity to attract potential new customers.

Loyalty Program 219

Loyalty Program Customer Service Social Media Customer Experience 219

7 Shifts

AUGUST 28, 2024

Not many teenagers can say they started a business — but Adrie Groeneweg did. When Adrie was 19 and working at a pizza parlor in Iowa, he was struck by the amount of customers making the trip to eat there from his hometown. Adrie and his father Bill noted a need for a pizza place in town, so his dad bought the building. They opened with a Western theme on December 21, 1981 — his mom's birthday.

Franchise 195

Franchise Franchising Definition POS 195

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

The Eat Restaurant

AUGUST 28, 2024

As a restaurant owner preparing to start your own business, you'll find a wide range of options available to you. From fine dining establishments to food trucks, there are numerous types of restaurants you can operate—it’s all about choosing the business model that aligns with your goals.

Food Truck 78

Food Truck Fine Dining Operations Food 78

Black Box Intelligence

AUGUST 28, 2024

In today’s digital age, customer reviews hold incredible power. Average Star Ratings (ASR) are more than just numbers for restaurant brands. They can determine whether your brand is a thriving business or just one that survives. We categorized online reviews with positive attributes (“welcome,” “friendly”) and negative ones (“rude,” “unprofessional”).

Loyalty Program 52

Loyalty Program Point of Sale Customer Experience Customer Service 52

SpotOn

AUGUST 28, 2024

Studies show the longer the commute time, the less job satisfaction. It’s not just the job, coworkers, and task at hand—it’s how you get there. According to SpotOn Hospitality Specialist Jack Basilotta, satisfaction goes up exponentially when you commute by Funitel, the gondola-like transportation that he took to work each morning running food and beverage at a mountain lodge in Lake Tahoe.

Cash Management 52

Cash Management Point of Sale Outdoor Hospitality 52

Restaurant Business

AUGUST 28, 2024

The departure of CEO Brian Niccol is speeding up previously announced C-suite moves. The planned retirement of CFO Jack Hartung is now on hold indefinitely.

Leadership 317

Leadership 317

EATER

AUGUST 28, 2024

The chef, cookbook author, and New Orleans native knows where to get the city’s best banh mi, pho, and martinis

Dine-in 284

Dine-in 284

Restaurant Business

AUGUST 28, 2024

The former Starbucks and Mars Retail Group executive replaces Frances Allen, who announced in April she was stepping down.

Retail 289

Retail Leadership 289

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

EATER

AUGUST 28, 2024

Texas water buffalo milk dairy OroBianco Italian Creamery is opening a new water buffalo milk gelato truck in Austin on South Congress in September.

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283

Restaurant Business

AUGUST 28, 2024

John Lowe has founded a private-equity firm that will target early-stage restaurant and consumer packaged goods chains, hoping to get them to the next level.

Consumer Goods 288

Consumer Goods 288

EATER

AUGUST 28, 2024

Photo illustration by Lille Allen; see below for full credits Zucchini bread is a great way to use up an excess of summer squash, but not all recipes are created equal There comes a time each summer when everyone begins bemoaning zucchini: There is too much of it! , we say, as though we were not the ones buying it in the first place. (I understand the plight is different for those who grow it or have a CSA membership.

Blog 254

Blog Reservations Ordering 254

Restaurant Business

AUGUST 28, 2024

Stalking-horse bidder Main Street Capital has made a $27 million credit bid for the casual-dining chain’s assets.

Casual 279

Casual 279

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

EATER

AUGUST 28, 2024

Photo illustration by Lille Allen; see below for full credits This dinner for one showcases ingredients that reach peak deliciousness in mere minutes There’s simple cooking. Then there’s fast cooking. When I’m making dinner for myself, I always aim for the former. But I don’t necessarily care about the latter. Some days, I’m in the mood to make a multi-component meal, like my roasted cod with Old Bay potatoes , where I linger in the kitchen for a good 45 minutes.

Magazine 238

Magazine Take-out Dine-in Food Order 238

Restaurant Business

AUGUST 28, 2024

A Deeper Dive: RB editors Joe Guszkowski and Lisa Jennings join Jonathan Maze to discuss the latest news around restaurant industry bankruptcies and some strong sales performances.

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278

The Salt

AUGUST 28, 2024

Cucumbers are almost out of season. Make a refreshing cucumber salad.

Bar 114

Bar 114

Restaurant Business

AUGUST 28, 2024

He will be replaced temporarily by Brad Richmond, a BJ's board member and former CFO of Darden Restaurants.

Leadership 278

Leadership 278

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

Planet Grape

AUGUST 28, 2024

The post 2022 Los Vascos Primo Cinsault Itata Valley appeared first on planet grape® wine review.

2022 60

2022 60

Restaurant Business

AUGUST 28, 2024

At a time when consumers want more beverage options, Jamba rolls out new "Hello Sunshine" rebrand that begins with new blended coffees.

Beverage 278

Beverage 278