The Rail

MARCH 21, 2023

By Andrea Abbondanza, Contributor In our previous QR blog post , we looked at seven reasons why your restaurant should start using QR codes and the immense benefits they provide both your guests and your staff. They help with everything from always have an updated menu, to faster service, to direct in-house marketing, and even less stressful staff! By placing QR codes in strategic locations throughout the restaurant, your guests can easily access the information they need without needing physica

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Social Media Email Marketing Front of House Customer Experience 278

Modern Restaurant Management

MARCH 21, 2023

With a looming recession, the QSR industry has been brainstorming ways to soften the expected blow to business. Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. However, technology is not yet advanced enough to supplant the human element in QSR locations, and with a recent push to increase minimum wage policies across the country, that labor is becoming increasingly expensive.

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Technology Consumer Goods Supplies Waste 474

EATER

MARCH 21, 2023

McDonald’s employees walk out during a Fight for $15 protest. | David McNew/Getty Images The FAST Recovery Act, which sets much-needed workplace standards for fast-food workers, will be in the hands of California voters in 2024 This story was originally published on Civil Eats. When Ingrid Vilorio tested positive for COVID-19 in March 2021, she wasn’t worried about her symptoms or even ending up in the hospital.

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Food Food Safety Restaurant Law Franchise 245

Restaurant Business

MARCH 21, 2023

The days of the tip jar are mostly in the past. But are POS tip prompts hurting more than helping? Fast-food employees give their perspective.

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Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Perfect Daily Grind

MARCH 21, 2023

There are many actors involved in the coffee supply chain. From producers to traders to roasters to baristas, every industry professional adds value to the coffee sector. However, there are also a number of intermediaries in the coffee supply chain, including those who mill, transport, and export coffee in producing countries. And while these actors can certainly play an important role, their presence in the supply chain can often mean that producers end up receiving a smaller percentage of the

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Pricing Supplies Communication Sustainability 209

Restaurant Business

MARCH 21, 2023

Many have tried to move away from traditional tipping, only to turn back. But the idea continues to evolve as operators look for new models to ensure pay equity.

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Operations 246

Restaurant Business

MARCH 21, 2023

Global influence is making its appearance on the dessert menu as operators notice consumers’ desire to try global eats during all parts of their meals.

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Open for Business

MARCH 21, 2023

Word-of-mouth marketing and evangelism marketing are valuable parts of a restaurant’s marketing strategy. Both terms refer to the same thing: getting people to talk about your business and growing your customer base. Because word-of-mouth marketing is an unpaid form of advertising, you can use this important tool no matter your restaurant’s marketing budget.

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Marketing Social Media Email Marketing Customer Experience 78

Restaurant Business

MARCH 21, 2023

The American style of tipping your server emerged during reconstruction and took decades to be accepted. But it became entrenched during Prohibition and is now a deeply ingrained social norm.

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Crunchtime

MARCH 21, 2023

With the speed of change in the industry, restaurants face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before.

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Customer Experience Management Management 78

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Restaurant Business

MARCH 21, 2023

Restaurant Rewind: The uninitiated will be asking themselves that very question when the brand hits the East Coast. Here’s a look at the quirks that have helped make the chain a cult favorite.

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Bottleneck Management

MARCH 21, 2023

Must-Have Kitchen Gadgets Some gadgets just make life easier. Chef Zach Van Gaasbeek , Bottleneck’s VP of Culinary Operations, tells us about the must-have kitchen gadgets he has at home. Immersion Blender This handheld blender is a quick and easy way to puree soups, sauces, or even smoothies. It allows you to blend right in your pot and helps avoid having to clean additional equipment.

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Equipment Food Management Management 78

Foodable

MARCH 21, 2023

Listen to "10. The Startup Nation; Hospitality and Tech" on Spreaker. Joining IFBTA CEO Rob Grimes this week on Accelerate is Tomer Moore, founder of the Israeli Restaurant Association; Misadanim Chazakim Beyachad (Restauranteurs are Stronger Together). Tomer has background as a restauranteur, opening over 10 restaurants and working with Tech startups.

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Hospitality Tourism Technology POS 76

Chowly

MARCH 21, 2023

Every day as a restaurant owner/operator brings a new challenge. Customer appetites, holiday trends, best practices — all of these and more morph over time. The trick to making the most of the dynamic nature of business is to stay current and adaptable. Technology can help significantly in this regard, but it’s important to know what you’re looking for and why.

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Technology Consumer Goods Customer Service Customer Experience 52

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

Foodable

MARCH 21, 2023

Listen to "From Mom's Kitchen To A Multi-Unit Brand | Season 8, Vol. 26" on Spreaker. In the latest episode of Hospitality Hangout , Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Otto Othman, Chief executive officer and Co-founder of PINCHO, a premium Latin street food concept. Othman was born and raised in Brazil and moved to the United States when he was sixteen.

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Fast Casual Hospitality Advertising Technology 84

Restaurant Business

MARCH 21, 2023

The pandemic and its aftermath have upended tipping etiquette in America, leaving consumers frustrated and confused even as many pony up for the extra charges.

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Sante

MARCH 21, 2023

A Better Spirits Glass

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Restaurant Business

MARCH 21, 2023

The roast beef sandwich chain said that the former Yum Brands executive would take over the top spot in April.

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Leadership 261

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

Sante

MARCH 21, 2023

The Old Dominion has adopted the Petits - Manseng & Verdot - and the kids are alright.

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Restaurant Business

MARCH 21, 2023

A Deeper Dive: This week’s podcast focuses on tipping from the view of the restaurant employee, and why they like them at both full-service and limited-service restaurants.

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EATER

MARCH 21, 2023

Daniela Jordan-Villaveces If you’re craving a simple, very satisfying dinner, it’s hard to go wrong with the quintessentially Iranian comfort food We all could use a little dinner inspiration — even Ali Slagle, who dreams of dinner. In “Dinner Is Served,” she asks colleagues about one night when they somehow transformed ingredients into dinner with all this life going on.

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Take-out Book Serving Food 246

Restaurant Business

MARCH 21, 2023

The delivery company is enabling cash on delivery through its white-label Drive service after pizzerias asked for it.

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Ordering Delivery Technology 261

Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

Open for Business

MARCH 21, 2023

Though every restaurant kitchen is a special snowflake, most have this in common: a heavy duty commercial range lit up with flickering blue gas flames. It’s an altar to #cheflife. The element of fire is central to restaurant mythology. It’s dramatic, it’s extreme, and it’s a little dangerous. Fire is the heart of a chef’s magic act of transforming raw ingredients into the food guests crave.

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Kitchen Safety 2050 Food Safety Food Supply 88

Restaurant Business

MARCH 21, 2023

After serving as brand president of The Habit Burger Grill for nearly a year, Hennessy on June 6 will replace Russ Bendel, who announced plans to retire as CEO last year.

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Serving Leadership 261

Restaurant Business

MARCH 21, 2023

The AI chat bot can do a little bit of everything, from writing menu descriptions to spitballing with the CEO. But its most intriguing abilities could take years to refine.

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Menu Technology 261

Restaurant Business

MARCH 21, 2023

The company reimburses its executives for their purchases of Domino’s food, which gives us some insight into their pizza-buying habits. CEO Russ Weiner bought $7,000 worth of pizzas last year.

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Food 246

Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

Restaurant Business

MARCH 21, 2023

The Bottom Line: CEO Russell Weiner bought more than $1 million in stock earlier this month. But reversing the stock price’s recent slump will take a lot more.

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Restaurant Business

MARCH 21, 2023

The regulations have actually been simplified at the federal level. But they remain sufficiently complicated to require some navigating.

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Restaurant Business

MARCH 21, 2023

Organized labor is pushing to end it. But there’s less than a consensus among other parties. Still, supporters of the credit are bracing for more battles.

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Restaurant Business

MARCH 21, 2023

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

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Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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