Modern Restaurant Management

JULY 25, 2025

AI is reshaping how customers discover and decide where to dine, so restaurateurs can no longer avoid its significant impact on customer attraction. By analyzing factors like user preferences, past dining behavior, location, and time, Google moves beyond keyword matching to suggest highly relevant restaurants and tailored recommendations.

SEO 221

SEO Social Media Customer Experience Customer Service 221

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? Analyzing data from full-service restaurants on Feb. percent in 2024. percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JUNE 6, 2025

Then, when they want to dine out, your restaurant is at the top of their mind. In many ways, the cuisine influences the restaurant’s style, tone, and aesthetic, which you can highlight in videos. If you don’t stand out from the sea of options for diners, you may not bring enough guests through the door to stay afloat.

Marketing 221

Marketing SEO Influencer Events 221

The Restaurant Group

APRIL 12, 2025

Let’s dive into the world of restaurant influencer marketing a game-changer that’s as juicy as your signature burger. What Is Restaurant Influencer Marketing? That’s the essence of restaurant influencer marketing. Why Restaurant Influencer Marketing Works You might be wondering, “Does this really sizzle?”

Influencer 78

Influencer Marketing Social Media Food Truck 78

ChowNow

JULY 11, 2025

In other words, if you want your Yelp rating to actually influence potential diners, you need a high average star rating and a substantial number of reviews. takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. Follow this link , find your listing, and claim it.

Customer Service 284

Customer Service Social Media Customer Experience Online Ordering 284

The Rail

FEBRUARY 7, 2025

From sizzling dishes to a vibrant dining atmosphere, video content allows potential customers to experience the restaurants ambiance and imagine the sounds and aromas before the even set foot inside. Video can highlight your signature dishes , seasonal specials, decadent desserts, and upscale cocktails to encourage reservations.

Serving 130

Serving Marketing Loyalty Program Social Media 130

ChowNow

APRIL 11, 2025

Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. And it works 59% of respondents say marketing emails influence their purchase decisions. Many POS systems already collect customer emails for you.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. But again: how do you know which ones deserve your attention? family-friendly,” “vegetarian options”) 2.

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

EATER

NOVEMBER 27, 2024

Yet some people are unfamiliar with what even makes up Indigenous food because of the historical erasure of Indigenous culinary traditions, the limited availability of Native ingredients, and the lack of widespread Indigenous representation in mainstream dining. My garden is where it all starts,” Oden explains.

Innovation 317

Innovation Food Truck Seasonal Menu 2004 317

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 7, 2025

Targeted email campaigns, influencer partnerships, and limited-time offers can generate interest. By setting clear goals, prioritizing the right channels, and making adjustments strategically, you can maximize your marketing dollars and drive more traffic to your restaurant. Is brand awareness your main focus?

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. If youre looking for restaurant promotion ideas, youre in the right place. Start by asking: What are you trying to accomplish?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

The Rail

JANUARY 15, 2025

Space optimization techniques can improve operations and enhance the dining experience. Note high-traffic areas, bottlenecks in the kitchen, dining, and storage spaces, and any zones where movement seems inefficient or obstructed. Use vertical dividers to create separate dining zones. Use stackable bins for maximum capacity.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

TRG Restaurant Consulting

DECEMBER 22, 2024

As we approach 2025, its crucial to understand the trends and predictions that will shape the future of dining. In comparison, prices for food at home have risen by only 0.9%, prompting consumers to be more selective about dining out. According to Black Box Intelligence, same-store traffic is expected to decline between 2.4%

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

Restaurant Engine

APRIL 23, 2025

Influencer partnerships are key to your 2025 restaurant marketing strategy. tweet this) Influencer partnerships are among the most powerful tools in your marketing arsenal today. To help you navigate this new world, we look at the 2025 guide to influencer partnerships for restaurants. They trust the influencers endorsements.

Influencer 52

Influencer 2025 Website Management Email Marketing 52

ChowNow

APRIL 25, 2025

Youre not at the mercy of an algorithm or fighting to get seen between cat videos and influencer dance trends. Theyve either dined with you, placed online orders, or want to hear about upcoming events and menu items. If youre not actively building your restaurant email list, youre leaving money (and loyal customers) on the table.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Future Food

NOVEMBER 27, 2024

From the rise of AI to the increasing popularity of experiential dining, businesses are adapting creatively to meet new consumer demands. Perhaps oddly and yet understandably, premium dining spending has increased… but only through average spend. Those who already treat themselves to high end dining experiences spend more.

Hospitality 78

Hospitality 2025 Food Back of House 78

Lavu

APRIL 4, 2025

favorite dishes, dining frequency). What Youll Learn About Personalized Restaurant Marketing Collect Data : Use the right POS systems , loyalty programs, and feedback forms to gather customer insights (e.g., Segment Customers : Group customers by behavior, preferences, or occasions (e.g., VIP spenders, vegetarians, or birthday celebrations).

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

EATER

MAY 21, 2025

But, until recently, the food served on most safari lodges featured European fine dining, British high tea, French pastries, grilled meats with imported sauces, and other relics of 19th-century European colonialism on the continent. Its an immersion into the histories, cultures, and landscapes of the host nations.

Outdoor 201

Outdoor Fine Dining Tourism Food Supply 201

EATER

MARCH 26, 2025

The Travel buds Grand hotels are home to some of the French capitals most exciting and elegant meals, according to Eaters local dining expert and guidebook author Hotel restaurants tend to have a special energy. And while these tables can be challenging to book, snagging a reservation tends to be slightly easier if youre a guest of the hotel.

Hotels 178

Hotels Book Seasonal Menu Fine Dining 178

The Restaurant Group

NOVEMBER 20, 2024

Introduction In the bustling world of dining, how to attract more guests to a restaurant is the secret sauce to success. Develop a Unique Dining Concept Understand Your Target Audience First things first, know your crowd. Guests should find menus, contact information, and reservation options without a hitch.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

SpotOn

JULY 25, 2025

Pavel can accurately forecast popularity using her Product Mix report, reservation system , and sales history to get a sense of potential foot traffic and which dishes may be the most popular. Restaurant operations are often compared to a swimming duck: calm on the surface, paddling furiously under water. Some want to jump. Pavel is savvy.

Front of House 52

Front of House Point of Sale Hotels Hospitality 52

Web Diner

MARCH 28, 2025

Instagram: The Art of Visual Cravings A single well-lit shot of spaghetti twirled to perfection can be enough to make someone book a reservation on the spot. X (Twitter): The Fast-Paced Conversation Hub X is where you connect with foodies, influencers, and customers in real time. But its not just about pretty pictures. The challenge?

Social Media 36

Social Media Demo Customer Experience Book 36

Web Diner

JULY 24, 2025

Facebook operates like your restaurant’s family dining room, where conversation flows freely and connections deepen over time. Facebook operates like your restaurant’s family dining room, where conversation flows freely and connections deepen over time. Content here should feel warm, inclusive, and conversation-worthy.

Seasonal Menu 36

Seasonal Menu Customer Experience Customer Service Kitchen Safety 36

Restaurant Engine

JUNE 14, 2025

If it’s outdated, you may find your target market takes a pass on dining with you. If you find that your revenue drops are persistent, and you have fewer reservations, or even take out orders, it may be a sign that your restaurant isn’t what people are looking for. This is great news if you’re a restaurant owner or manager.

Social Media 59

Social Media Email Marketing Website Management Uniforms 59

Restaurant Engine

MAY 28, 2025

In this article, we look at nine marketing tips to get your dining guests excited for your new menu. 2: Host an Exclusive Preview Night Invite a mix of loyal customers, area food influencers, and members of the local media to a tasting event. Give people an extra reason to want to dine at your restaurant and try your expanded menu.

Menu 52

Menu Marketing Email Marketing Social Media 52

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. While features like ordering and paying via QR codes have become the norm, Back-of-House systems have lagged in sophistication.

2025 419

2025 Back of House Front of House Customer Experience 419

Paper Chase Accountancy

JULY 10, 2025

It involves a systematic process of understanding, anticipating, and influencing consumer behavior to maximize income, especially for perishable inventory like hotel rooms or airline seats. Booking Pace: How quickly rooms are being reserved for future dates. Discover tools and technologies that support revenue optimization.

Hospitality 52

Hospitality Management Management Tourism 52

EATER

NOVEMBER 12, 2024

Scott Suchman This year, we found ourselves blissfully forgetting about the world outside the dining room, and settling into meals that felt exciting, confident, and joyful Dining out should be a lot of things — nourishing, thought-provoking, less than a week’s rent — but one that can be easy to forget about is fun.

Seasonal Menu 362

Seasonal Menu Fine Dining Front of House Back of House 362

Modern Restaurant Management

DECEMBER 20, 2023

An integrated marketing strategy can establish the groundwork for curating memorable dining experiences, further fostering brand loyalty and generating positive word-of-mouth to grow your business to new heights. In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences.

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

Modern Restaurant Management

MAY 17, 2022

Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process. In addition to placing their food order within the app, allowing patrons to reserve their table within your app frees them from calling the restaurant.

Marketing 530

Marketing Mobile Ordering Online Ordering Customer Experience 530