Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. There are all kinds of loyalty programs.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 131

2024 Loyalty Program Customer Experience Customer Service 131

Modern Restaurant Management

FEBRUARY 2, 2022

Take Advantage of Technology. Oftentimes, the best solution isn’t as elusive as we think, and that’s certainly the case with new restaurant tech designed to enable you to do more with less. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service.

Loyalty Program 195

Loyalty Program Online Ordering Social Media Mobile Ordering 195

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Here are their responses.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Touch Bistro

APRIL 27, 2021

This is crucial because 77% of diners report visiting a restaurant’s website before they dine in or order takeout or delivery from an establishment. Your Menu: 93% of people view menus online prior to dining out. Mobile Optimized: In the U.S. alone, 72% of online searches for restaurants take place on mobile devices.

Design 92

Design 2021 Online Ordering Website Management 92

7 Shifts

JULY 16, 2021

Design the Floor Plan Layout. Mobile Coffee Shops (Carts and Trucks). Take it one step further by diving into their lifestyle habits and spending patterns. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Obtain Permits and Licenses. Create a Menu.

License 461

License Hiring Equipment Point of Sale 461

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. The music played impacts customers’ reactions, inspiring them to linger and relax, order more or leave an establishment quickly because of the incorrect choice of music.

License 187

License Loyalty Program Customer Experience Customer Service 187

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Additional funding has been allocated for the Paycheck Protection Program (PPP ). For more information, visit: sba.gov/paycheckprotection. Socialincs, Inc.,

Webinar 195

Webinar Mobile Ordering Loyalty Program Online Ordering 195

Future Food

SEPTEMBER 6, 2023

As the cost of living pressures continue to bite in Australia, consumers are becoming increasingly discerning about where, when and how much of their disposable income they spend on eating out. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

As the cost of living pressures continue to bite in Australia, consumers are becoming increasingly discerning about where, when and how much of their disposable income they spend on eating out. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 167

2021 Fast Casual Mobile Ordering Social Media 167

Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. These solutions work in tandem, making it easier than ever for customers to order and pay.

Ordering 179

Ordering Technology Mobile Ordering Online Ordering 179

Modern Restaurant Management

OCTOBER 11, 2021

According to the National Restaurant Association's 2021 State of the Restaurant Industry report , 70 percent of consumers reported they would likely take a table outside if the conditions were right. Customized and Tailored Promotions.

Outdoor 195

Outdoor POS Front of House Seasonal Menu 195

Modern Restaurant Management

JULY 14, 2020

“White Castle is an industry innovator, and we take a great amount of pride in our history – never forgetting about the future ahead,” said Lisa Ingram, CEO of White Castle. The deployment will test speeds in production, taste, quality and operational optimization with backend POS integration.

Mobile Ordering 150

Mobile Ordering Certification Loyalty Program Kitchen Safety 150

Touch Bistro

MAY 18, 2021

Many Email Service Providers (ESPs) have made it incredibly easy to create and send email campaigns with mobile-friendly email templates, drag-and-drop builders, marketing automation, and more. As mentioned already, an ESP is a service that’s specifically been designed to help you to build email lists and send emails to your subscribers.

Email Marketing 97

Email Marketing Marketing Loyalty Program Mobile Ordering 97

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. Although the challenges of the restaurant business haven’t changed, the tools available for taking them on have.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 179

2022 Food Supply Back of House Kitchen Safety 179

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. Here are five restaurant POS trends to look out for in 2023: Centralize All POS Tasks Restaurant orders are made via multiple digital channels, from dine-in and take-out to curbside and delivery.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 139

Technology Operations Loyalty Program Point of Sale 139

Open for Business

NOVEMBER 21, 2022

Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. Designing the optimal restaurant floor plan is more complex than it may seem.

Technology 147

Technology Front of House Back of House Online Ordering 147

The Restaurant Times

JUNE 29, 2020

Follow these below-mentioned tips on how to market your cloud kitchen in Saudi Arabia and reach out to potential customers. A well-established website that enables online ordering for a cloud kitchen business is essential for generating more orders and widening your brand’s online presence. Create An Appealing Website.

Loyalty Program 98

Loyalty Program Email Marketing Marketing Mobile Ordering 98

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. There are so many options out there!

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. They are also especially appealing to younger demographics who prefer to use mobile payment methods.

Point of Sale 176

Point of Sale Loyalty Program Email Marketing Mobile Ordering 176

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 188

2021 Fast Casual Mobile Ordering Guest Recovery 188

Deliverect

AUGUST 15, 2020

They might be at home on a laptop, out and about on their smartphone, or using a third-party delivery service. That’s why choosing the right ordering partner is a key decision for restaurateurs. Online ordering is growing rapidly to the point where today if your restaurant isn’t online, you are missing out on a massive revenue stream.

Ordering 78

Ordering Mobile Ordering Online Ordering Website Management 78

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. designed with high-rent urban areas in mind.

Franchise 143

Franchise Franchising Loyalty Program Kitchen Safety 143

Modern Restaurant Management

SEPTEMBER 15, 2021

89 percent of Canadians are looking forward to eating out with friends and family, with 64 percent going so far as to say that dining out will be an important part of their lifestyle post-pandemic. 78 percent of Canadians have ordered delivery within six months prior to the survey. Delivering Excellence.

2021 177

2021 Loyalty Program Retail Online Ordering 177

Mad Mobile

FEBRUARY 29, 2024

In the cloud-based POS space, systems are designed for every type of restaurant and bar. Restaurant POS systems rely on table-side ordering directly communicating from the server to the kitchen and bar. Each bar software system is designed to support your business, and there are plenty of them out there.

POS 40

POS Bar Brewery Customer Service 40

Modern Restaurant Management

JUNE 19, 2020

Maybe they offer reservations or off-site ordering options, but those are nearly always offered through a third-party platform. In the post-COVID landscape, pick-up, delivery, and loyalty (offers, incentives and gamification) are going to be essential revenue streams for virtually every restaurant.

Website Management 197

Website Management Loyalty Program Front of House Point of Sale 197

The Restaurant Times

AUGUST 26, 2022

These apps enable you to centralize different facets of your restaurant’s day-to-day activities, such as accepting online orders, ringing up customers, managing payroll, and tracking performance. It should have all the programs required for front-of-house and back-of-house calculations, such as financial tracking, inventory reports, etc.

2022 69

2022 Management Management Loyalty Program 69

Modern Restaurant Management

JANUARY 12, 2021

As app-based delivery, drive-through and take-out services surpass indoor dining, not only does providing an excellent customer experience show customers you appreciate their business, but it also enables you to set the stage for customer loyalty that will continue to grow well beyond the pandemic.

Fast Casual 158

Fast Casual Food Safety Loyalty Program Customer Experience 158

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 195

2020 Kitchen Safety Food Safety Loyalty Program 195

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Consumers are still very willing to get mobile and visit your stores for pick-up. March Sales Decline. Same-store sales for restaurants dropped by 28.3

2020 184

2020 Fast Casual Point of Sale Online Ordering 184

Aaron Allen & Associates

AUGUST 24, 2022

The Most Effective Pizza Marketing Campaigns Pizza marketing tends to have a higher-than-average marketing budget, but it doesn’t always take big dollars to create an effective promotions campaign. Students, amateurs, and pros all threw down as the global design community set about finding the coolest way to bring dinner to your door.

Marketing 52

Marketing Loyalty Program Point of Sale Mobile Ordering 52

Cheetah

MAY 1, 2020

Encourage Customers to Order Food Directly from Your Restaurant Customers are eager to support their favorite mom-and-pop restaurant by ordering takeout food. What they don’t know is that every time they place an order via a third-party food delivery app it’s costing the restaurant money. Make sure you’re equipped.

Delivery 109

Delivery Food Mobile Ordering Insurance 109