Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 214

2024 Loyalty Program Cash Management Customer Experience 214

Modern Restaurant Management

MAY 15, 2024

While more than half (52 percent) list drive-thru as the ordering option they most often choose – in-restaurant dining popped to 22 percent, up from 17 percent when Xenial first asked the question in 2021. Conducted by The Harris Poll on behalf of Xenial, the survey details the behavior of nearly 2,000 U.S.

Mobile Ordering 161

Mobile Ordering Customer Service Customer Experience Technology 161

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. For example, Chick-fil-A is debuting advanced store designs to engage new audiences, introducing two new architectural concepts.

2024 187

2024 Customer Experience Compost Loyalty Program 187

Modern Restaurant Management

MAY 15, 2024

While more than half (52 percent) list drive-thru as the ordering option they most often choose – in-restaurant dining popped to 22 percent, up from 17 percent when Xenial first asked the question in 2021. Conducted by The Harris Poll on behalf of Xenial, the survey details the behavior of nearly 2,000 U.S.

Mobile Ordering 144

Mobile Ordering Customer Service Customer Experience Technology 144

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

MAY 30, 2023

These raring-to-dine customers were twice as likely as other respondents to increase their future visits. Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. RMS dug deep into many influences on dining choices – including social media.

Loyalty Program 195

Loyalty Program Social Media 2023 Download 195

7 Shifts

DECEMBER 17, 2020

The bar where you always feel welcome after a long day's work. Or the restaurant that always delivers on-time and throws in some extras. The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. You can even share important documents, like updated policies or tax forms.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. You can even share important documents, like updated policies or tax forms.

Operations 353

Operations Management Management Mobile Ordering 353

7 Shifts

JULY 30, 2021

Many of these diners even use these social platforms to pick and choose their next dining experience. From the pictures you choose to feature, to the site's overall design, take the time to make it your own. Did you know that over 35% of restaurant customers in the U.S. actively follow their favorite restaurants on social media?

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

7 Shifts

AUGUST 12, 2021

Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales. This method is used by several large food chains, like Starbucks, Panera Bread, and TGI Fridays, which have attracted millions of customers due to their loyalty programs. There are several factors to consider.

Marketing 398

Marketing Loyalty Program Email Marketing Social Media 398

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9).

2024 195

2024 Loyalty Program Food Order 2030 195

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 195

2023 Loyalty Program Mobile Ordering Customer Experience 195

Modern Restaurant Management

JULY 6, 2023

It's a crucial step to ensure that recipients receive messages that match their behavior and preferences and are designed to then modify or augment their known behavior to generate greater loyalty, increased revenue or more awareness. However, as the clock strikes 6 p.m. Surprisingly, 88 percent of U.S.

Seating 179

Seating Innovation Marketing Loyalty Program 179

Modern Restaurant Management

FEBRUARY 15, 2022

Not only do they need to be aware of challenges that kitchen staff are facing and adapt accordingly, they are also the main point of guest interaction for on-premise dining. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. For part two, click here.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

2024 131

2024 Loyalty Program Customer Experience Customer Service 131

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

2023 195

2023 Loyalty Program Mobile Ordering Consumer Goods 195

7 Shifts

AUGUST 12, 2020

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is.

Marketing 420

Marketing 2020 SEO Loyalty Program 420

Goliath Consulting

AUGUST 24, 2023

These are the basics of local restaurant marketing to attract customers and cultivate loyalty. These are the basics of local restaurant marketing to attract customers and cultivate loyalty. Conduct research to identify your ideal customers, including their demographics, preferences, and dining habits.

Loyalty Program 78

Loyalty Program Marketing Email Marketing SEO 78

Modern Restaurant Management

DECEMBER 9, 2020

They embraced third-party delivery services like Uber Eats as a lifeline to their customers, rushed to expand outdoor and street dining options to comply with distancing rules, and experimented with ghost kitchens to capitalize on customers' online migration. Case in point: the Pret A Manger program costs $26.60

Loyalty Program 192

Loyalty Program Customer Service Consumer Goods Online Ordering 192

Squirrel Systems

MAY 3, 2024

In today’s competitive dining industry, maintaining profitability while keeping prices stable is a significant challenge for restaurateurs. Here are some key tactics that can help: Optimize Menu Design A well-designed menu can subtly guide guest towards higher-margin items.

Pricing 98

Pricing Loyalty Program Waste Social Media 98

Modern Restaurant Management

OCTOBER 4, 2021

But the advertising and marketing also sells a snarky sense of humor , elevating the simplistic brand design to create a funky, unique personality that appeals to the target market. Setting aside the logo design for the moment, however, another aspect of making color work for your restaurant marketing is the decor of the building itself.

Marketing 188

Marketing Loyalty Program Social Media Online Ordering 188

Touch Bistro

APRIL 27, 2021

This is crucial because 77% of diners report visiting a restaurant’s website before they dine in or order takeout or delivery from an establishment. Your Menu: 93% of people view menus online prior to dining out. 51 Restaurant Websites for Design Inspiration. Elements of Great Restaurant Websites.

Design 92

Design 2021 Online Ordering Website Management 92

Modern Restaurant Management

MARCH 24, 2023

Without this assurance, gluten-free consumers are likely to take their business elsewhere – or, worse yet, leave negative reviews on popular dining apps. Once you’ve addressed the messaging on your menu, it’s important to make sure your staff is prepared to answer questions about your gluten-free program.

Training 178

Training Front of House Kitchen Safety Allergens 178

Restaurant Engine

MAY 22, 2024

You can help them out with their weekly food budget while also encouraging them to dine at your restaurant. 4: Create a Loyalty Reward Plan This is one of the best ways to keep the corporate crowd coming back to your restaurant. You’ll find that a loyalty program can really drive your lunch business. #5: tweet this) How?

Loyalty Program 103

Loyalty Program Email Marketing Coupons Online Ordering 103

Modern Restaurant Management

MAY 30, 2023

Digital Dining: What Restaurants Need to Know Now In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. These raring-to-dine customers were twice as likely as other respondents to increase their future visits.

Pricing 88

Pricing Loyalty Program Social Media 2023 88

Open for Business

JANUARY 26, 2023

Start a loyalty program Online ordering Piggyback on special events Buy X, get Y free Guest chef or pop up Personalize offers Influencer event Social promotion Jump on seasonal trends Industry night happy hour Invite guests back What are restaurant promotions? Start a loyalty program Every restaurant prizes its loyal customers.

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

Modern Restaurant Management

MARCH 1, 2022

“As QSRs make it increasingly easier to order off-premise with the rollouts of mobile applications and loyalty programs, they provide a convenience to customers that may take the sting out of higher prices,” said Acerra. . In short, consumers are ordering more food, and for larger parties. percent compared to 2019.

Loyalty Program 182

Loyalty Program Mobile Ordering Download Food Order 182

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. A strong brand identity will be consistent across all parts of the business, from the business’s name to the dining room decor to any social media presence.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. Set the Tone for Customer Dining Experience Music sets the tone and creates a mood that adds to the experience, which can have a significant influence on guests. One way to gain a competitive edge is with music – which is often overlooked.

License 187

License Loyalty Program Customer Experience Customer Service 187

Modern Restaurant Management

FEBRUARY 10, 2023

Most diners now discover new dining places online. The trend indicates that your menu drives dining choices, which could mean a potential loss if your menu isn’t online or it’s not accessible on your website. What other diners say about your food, service, and dining space will matter a great deal to would-be diners.

Social Media 195

Social Media Mobile Ordering Email Marketing Online Ordering 195

Squirrel Systems

MAY 23, 2024

By providing on-site dining options, hotels cater to these needs, ensuring that guests have easy access to quality food and beverages at any time of day. Enhancing the Guest Experience A well-designed hotel restaurant can significantly enhance the overall guest experience.

Hotels 105

Hotels Beverage Catering Loyalty Program 105

SpotOn

MARCH 5, 2024

Designed to streamline the restaurant marketing process, SpotOn Marketing Assist is the first product of its kind to empower restaurants to drive guest visits and boost sales while eliminating the time and resources needed for self-serve marketing tools. Operators can view, edit, or delete scheduled campaigns in the dashboard anytime. 

Marketing 115

Marketing Email Marketing Social Media Loyalty Program 115

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management. How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management. How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195