ChowNow

FEBRUARY 13, 2025

An inventory management system with automated restocking alerts keeps your stock levels in check. Order Management : Reduce human error and speed up service with tableside ordering, kitchen display system (KDS) integration, and self-service kiosks. Beyond where customers place orders, how you manage deliveries matters just as much.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

AUGUST 11, 2020

Set up your livestream with the equipment and virtual event platform of your choice. Your restaurant already has a crew of experts: chefs, bartenders, event managers, and more. If you already have the right audio and video equipment for broadcasting livestream events, you’re ready to go. Classes and Tastings.

Events 531

Events Entertainment Food Supply Equipment 531

Modern Restaurant Management

MAY 20, 2020

Long-term success will depend on re-envisioning traditional concepts and strategic development of new operational practices that integrate practical social distancing protocols with more permanent delivery/take-out platforms. Take-out and delivery sales were slow to get started early on in the initial pandemic shutdowns.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Goliath Consulting

APRIL 28, 2020

The coronavirus crisis has challenged restaurants to rethink the way they deal with food delivery for good. Larger franchises have offered free delivery (McDonalds, Applebee’s, IHOP, Panera Bread, Wingstop and Chipotle Mexican Grill, among many others) to accommodate decreasing on-premise sales (1).

Delivery 269

Delivery Food Back of House Social Media 269

Modern Restaurant Management

AUGUST 16, 2022

Play some negative “What if…” scenarios through your head during the good times so you’ll be better equipped to manage and evolve your business when things go wrong. We had to find a way to make our direct-to-consumer operation work and turned to delivery, like many others in our position.

2002 493

2002 Delivery Consumer Goods Food Order 493

ChowNow

APRIL 4, 2025

For a long time, third-party delivery apps seemed like the easiest way to get your restaurant online and in front of new customers. This means customers place orders through your own website or appnot a third-party platform. With first-party, customers place orders directly through your restaurants own website or branded mobile app.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

7 Shifts

OCTOBER 22, 2024

To do so, you must have an optimized website and engaging social media profiles. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JUNE 8, 2020

Enforce social distancing and require appropriate personal protective equipment (PPE) based on the guidelines for your jurisdiction. This includes quality management software and auditing apps. Reiterate these messages on your website and via social media posts. Manage Visibility. Implement COVID-19 Safety Protocols.

Food Safety 507

Food Safety Social Media Website Management Food Supply 507

Modern Restaurant Management

APRIL 2, 2021

Although they did have online ordering in place utilizing third-party delivery services, the processes were not efficient and changes needed to be made to successfully manage the influx of online orders, owner Dani Mai explained. Pho MPH also highlighted their delivery options on their social media channels. .

Online Ordering 504

Online Ordering Website Management Social Media Customer Service 504

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MARCH 20, 2020

Curbside pickup, takeout and delivery have become buzzwords in the past week. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so. Following suspicious email links and attachments, for example, falls precisely into that definition.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchising 540

Modern Restaurant Management

NOVEMBER 19, 2019

The new concept includes five drive thru lanes that allow customers to order and pay for a meal through the brand’s app or website, including designated lanes for more traditional, on-the-spot orders. Now, with tamper-proof packaging, delivery guests will know if their food has been interfered with before they open it.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

JULY 14, 2020

With dining rooms having been shut down for the majority of 2020, the only option for people to visit their favorite restaurants has been through takeout or delivery. Update your website, social media, online listings, and answering machine with what you’re offering right now such as takeout, delivery, and curbside pickup.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. Barbara Castiglia , MODERATOR – Modern Restaurant Management. They both went through a management training program. The Main Course. FAT (Fresh.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 29, 2020

Leveraging technology, Chayon managed to pivot the business model. I love giving my clients the option to order directly from my own website and being certain that I am always providing them with the best service I can.” Chayon feels the investment he made in his business has been worth it. ”

Technology 493

Technology Website Management Food Order Customer Service 493

Modern Restaurant Management

AUGUST 12, 2020

A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. Social distancing and protective equipment ?? Employee health assessments ???

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

JUNE 19, 2020

Those pivots are also reflected in the digital world, in which websites that previously offered little more than a business’s name, address and phone number now have much higher consumer requirements. In 2020, too many restaurant websites are still little more than digital brochures.

Website Management 502

Website Management Loyalty Program Front of House Point of Sale 502

Modern Restaurant Management

FEBRUARY 4, 2020

” The space earned that moniker because staff used it to handle delivery orders from a multitude of online platforms. He also added a POS system and created a mobile-friendly website. As a result, there were mistakes with orders, some of them going out with the wrong delivery driver. He fielded calls at 3 a.m.

Hospitality 576

Hospitality Online Ordering Mobile Ordering Customer Service 576

ChowNow

MARCH 28, 2025

AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. Thanks to user-friendly software and integrations, many AI tools are now built specifically for independent restaurants and multi-location operators, allowing restaurant managers to implement these tools without needing an IT department.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JANUARY 12, 2023

We’re also starting to see a shift in diner behavior in the convergence of dine-in and delivery, as some consumers order delivery/takeout during the week and dine-in at restaurants on the weekends. A diner who wants to order directly through a restaurant’s website one day, may pivot to making a reservation the next.

2023 493

2023 Online Ordering Social Media Website Management 493

Modern Restaurant Management

DECEMBER 29, 2022

Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. However, operators who didn’t have a labor management system in place will prioritize finding one. Operators will continue incentivizing in-house delivery and in-app purchases.

2023 531

2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. and Canada through free delivery and marketing efforts.” “These are challenging times for restaurants. .”

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

FEBRUARY 25, 2021

Each of these channels represents a revenue stream for the restaurant and they connect to the same kitchen and are all managed by the same centralized POS system.” Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

JANUARY 14, 2022

In mid-December, a story went viral on Twitter across the pond about a customer being refunded by a food delivery service after complaining that the “four milkshakes, a cheesecake and an ice cream” they had ordered from a Manchester restaurant were “too cold”, as reported by Manchester Evening News.

Online Ordering 546

Online Ordering Customer Service Website Management Food Order 546

Modern Restaurant Management

MAY 8, 2020

Modern AI exists without the limitations that you see in movies, operating on everything from the smartphones in your pocket to the website that uses machine learning to track COVID-19. Capacity Management. The good news is that AI can help decrease food waste through bin management. Communications. Every year in the U.S.,

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

MAY 21, 2020

For their safety and convenience, enable delivery and payment services that allow customers to pay without cash, as well as choose when and how their order should be delivered. By sanitizing appropriately, your staff can reduce the spread of pathogens from restaurant equipment to the food you serve diners. Offer Disposable Menus.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

APRIL 14, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. With grocery store shelves barely stocked, you can (and should) successfully add grocery items to your delivery, take out, or drive thru menus. Communicate. Incentivize.

Healthcare 468

Healthcare Front of House Social Media Website Management 468

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. POS and restaurant management software have made it easier than ever to set up your own system and cut out the need to reach out to a third-party whenever there are issues. from 2019 to 2020.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

OCTOBER 27, 2022

Whether it's personalizing the drive-through experience or reliably managing store hours, a strong network can power the restaurant management tools and apps that QSRs need to streamline front- and back-of-house operations, enhance dining experiences, and keep guests happy. Easing Customer and Employee Friction.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

MARCH 26, 2021

million users of food delivery apps in the U.S., Whether customers order via text to order, online, or through an app—these orders will automatically connect to your restaurant management system. Research company eMarketer forecasts that by the end of 2021, there will be 44.1 and up to 53.9 million by the end of 2023.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

JUNE 29, 2022

To continue to see success, restaurants need to take ownership of customer data through direct online ordering technology to better manage their digital channels and deepen relationships with diners. Streamlining Operations. Guest data is the future of restaurants. Guest data is the future of restaurants.

Ordering 474

Ordering Online Ordering Email Marketing Seasonal Menu 474

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? Waste management : Reducing food waste by monitoring inventory and expiration more effectively.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JULY 26, 2024

As recalls continue to happen frequently, restaurants (and other food businesses) must be prepared to manage all aspects of these events – which includes proper communications efforts. That means providing clear, action-oriented messages, delivered through proper delivery channels. To accomplish this: Prepare in advance.

Communication 465

Communication Food Safety Social Media Loyalty Program 465