article thumbnail

Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

article thumbnail

Two-Way Radios Can Provide Better Customer Service

Modern Restaurant Management

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Set Up Online Ordering for Restaurants

7 Shifts

If you weren’t thinking that much about online ordering before, you definitely are now. While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. Native or first-party delivery doesn't rely on a separate service to take and send out orders.

article thumbnail

What Is a POS System? A Guide for Restaurants and Small Businesses.

SpotOn

Every business needs tech to complete and record transactions. While those classic cash registers did wonders back in the day, point-of-sale (POS) systems have now become the industry standard for small businesses and restaurants. Every business deserves an efficient point-of-sale (POS) system.

article thumbnail

The 34 Most Important Customer Service Skills You Need To Have

Sling

The cornerstone of every great business is customer service. By extension, then, success in business relies on your, and your employee’s, customer service skills. You might think the cornerstone of your business is a great product or an effective management team. Dismiss the customer and move on?

article thumbnail

The Best POS Systems for Small Businesses

MadMobile

With so many points of sale (POS) systems available in the market, finding the best POS for small businesses is essential to running your operations efficiently. In this blog, we will dive into the best features to look for when considering which POS system to invest in for your small business.

article thumbnail

Restaurant Redesign and Tech Adoption Motivated by Rise in Takeout Ordering

Modern Restaurant Management

These setbacks and evolving customer expectations amid the pandemic have shifted the way that operators are managing their own spaces, as they work toward maximizing efficiency and revenue while reducing operational costs. While the acceleration was in large part due to the 2020 shutdowns, the result is a more digitally astute customer.

Ordering 188