Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

OCTOBER 26, 2021

Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience. million new downloads.

Mobile Ordering 218

Mobile Ordering Fast Casual Download Customer Experience 218

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Why Do Chatbots Play a Role for Restaurant Businesses? It can be difficult to employ a great customer service team.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

AUGUST 5, 2021

As the world grapples with the next wave of COVID-19, businesses are confronted with product and labor shortages, a sudden increase in ecommerce and a variety of shifting consumption patterns. Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. million since the start of the pandemic.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Modern Restaurant Management

APRIL 1, 2022

While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Lock down your mobile POS devices so they can only access applications needed for your restaurant. It’s a restaurant operator’s worst nightmare. What Is Ransomware?

Operations 240

Operations Point of Sale POS Small Business 240

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Cheetah

JANUARY 13, 2022

From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools. The goal of restaurant loyalty programs is to incentivize customers to purchase from the establishment regularly.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

MAY 20, 2020

To say that the current COVID-19 crisis represents a major change to the way we live our lives is, at this point, probably a bit of an understatement. This is especially true in terms of how we do business, as the pandemic is already having a negative impact on restaurants in particular across the board.

Mobile Ordering 234

Mobile Ordering Email Marketing Online Ordering Point of Sale 234

Modern Restaurant Management

APRIL 14, 2023

Since the early 2000’s, technology has been drastically changing year-over-year, including the way we travel, book hotels, and order food and beverages. Mid-market businesses more often have the financial capacity and even more of the need across two or more locations.

Hospitality 88

Hospitality Mobile Ordering Small Business Loyalty Program 88

Open for Business

JUNE 27, 2023

Loyalty programs gain popularity every year, but there’s nothing new about the practice of rewarding customers for their business. They continue to be prized by restaurants and other businesses because the best loyalty programs cause people to make extra purchases and spend more than they otherwise would.

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Service 78

Modern Restaurant Management

MAY 18, 2020

The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Borrower-friendly implementation of statutory exemptions from loan forgiveness reduction based on rehiring by June 30.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

EATER

APRIL 10, 2024

Kitchens in Wonder’s food halls can be as small as 750 square feet, and each location can serve food from up to 30 — 30! It’s tempting to lump Wonder into the spate of ghost kitchen or delivery-only concepts that have come and gone since before the pandemic, but its partner chefs say this business is different. restaurant concepts.

Delivery 137

Delivery Cash Management Point of Sale Back of House 137

BNG Point of Sale

MAY 10, 2022

The time of the smaller point-of-sale systems is upon us! iPad systems are becoming more popular, and the popularity of mobile point-of-sale stations has continued to leave an impact on the restaurant industry. But just because it’s trending, doesn’t mean it’s the right solution for your business.

POS 52

POS Point of Sale Mobile Ordering Inventory 52

Modern Restaurant Management

JULY 15, 2020

According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead. Financial Trends Insights.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Lavu has built a comprehensive suite of cloud-based business management tools that restaurants can access using an iPad app.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

Aaron Allen & Associates

MARCH 3, 2022

So whether you’re just starting out or you’ve been in the business for years, here’s the software that will help you increase productivity in your restaurant. . The point of sale system is the nervous system for the restaurant tech stack. That’s where restaurant management software comes in.

Management 120

Management Management Mobile Ordering Point of Sale 120

BNG Point of Sale

OCTOBER 13, 2021

Types of Point-of-Sale (POS) Systems. Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. They offer a wide range of hardware and software options to aid in everything from sales to management to accounting. Business owners have many POS systems from which to choose.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

JUNE 19, 2020

Leaders across all business sectors are accomplishing changes in days or weeks that normally would have taken months or years. Those pivots are also reflected in the digital world, in which websites that previously offered little more than a business’s name, address and phone number now have much higher consumer requirements.

Website Management 201

Website Management Loyalty Program Front of House Point of Sale 201

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Falling outlets, rising sales. " Remarkable Resiliency. foodservice industry. " Top Recovery Trends.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

JULY 14, 2020

“With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. . In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. 2023 Trends at a Glance Persistent Planners : When life gets busy, DoorDash’s schedule ahead feature makes it even easier to check everything off your list and ensure it arrives right when you need it.

2024 189

2024 2023 Food Order 2013 189

Lavu

APRIL 8, 2020

Choosing a point of sale (POS) system is one of the most important business decisions to make. The right POS system provides a powerful platform to boost sales and streamline operations. You will see improvements for customers, front of the house, the kitchen, as well as management.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

Rocket Fuel

MAY 1, 2023

In today’s competitive quick-service restaurant (QSR) landscape, operators must adapt to evolving consumer behavior and leverage every available sales channel to stay ahead. However, 2022 saw a resurgence in counter sales, reaching 14.44%, a 51.9%

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

7 Shifts

SEPTEMBER 6, 2022

Food trucks are a great way to try out a creative concept that might feel too risky or niche for a full-service, brick-and-mortar restaurant. Adults are always tired, so if you park a mobile concept serving caffeinated beverages (especially near colleges and offices), customers will certainly come. The cost of rent is rising.

Food Truck 195

Food Truck Food Seasonal Menu Mobile Ordering 195

Lavu

MARCH 27, 2020

There’s a reason there are millions of food photos on Instagram and just a few thousand of point of sale systems (POS). While service and food remain the most important parts of driving your business, your restaurant’s management system is what keeps it running smooth and healthy. database, an incredible treasure trove).

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Mad Mobile

FEBRUARY 29, 2024

As bar owners and managers, you know that having the right point of sale system for your restaurant or bar makes all the difference. A good POS system can help you keep your customers and employees happy with speedy, accurate service. In the cloud-based POS space, systems are designed for every type of restaurant and bar.

POS 40

POS Bar Brewery Customer Service 40

Izettle

SEPTEMBER 1, 2020

The current situation has been a challenge for everyone in the independent business community, but many of the restrictions by local governments are now being lifted. Business, but not as usual. There are many things businesses should be doing to adapt to the changing consumer behaviours. The road to recovery starts here.

Mobile Ordering 98

Mobile Ordering Point of Sale Online Ordering Small Business 98

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

MARCH 16, 2020

The National Restaurant Association has provided a list of best practices to ensure business continuity. Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

EATER

JANUARY 5, 2022

At the Food on Demand conference in Las Vegas, the food service industry laid out its vision for a future in which customers never have to wait. The bag, held by a grappling hook, lowers to eager customers gazing up like guppies at flakes. Just don’t think too hard about how that’d work. What a bold future.

Food 144

Food Mobile Ordering Online Ordering Food Order 144

Open for Business

NOVEMBER 21, 2022

A contactless payment system is any type of digital ordering and payment method that doesn’t require direct physical contact between a payment device and the point of sale terminal. The goal of contactless payment systems is to make operations more efficient and improve the customer experience at the same time.

Mobile Ordering 78

Mobile Ordering Coupons Point of Sale Front of House 78

Modern Restaurant Management

MARCH 25, 2020

Their technology allows a restaurant to enable curbside order, pay and delivery – with 24 hours. The company is offering Tap & Order and Tap & Pay technology free during the COVID-19 crisis. This means a restaurant can convert their parking lot into a touch free take out zone and also implement online ordering.

Online Ordering 115

Online Ordering Insurance Mobile Ordering Website Management 115