Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible.

Management 166

Management Management Back of House Customer Service 166

Squirrel Systems

APRIL 11, 2024

Part of this strategy involves understanding the role your servers should be playing to accommodate more diners and ensure service functions efficiently without downplaying the guest experience. For many, dining at restaurants in the summer has a special charm, as one of the only times in a year we get to dine outdoors.

POS 97

POS Operations Mobile Ordering Front of House 97

Culinary Cues

MARCH 26, 2022

Seriously, why would you ever jump into the deep end unless you had a plan and real-life measurements that serve as a roadmap? Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff.

Cash Management 371

Cash Management Social Media Restaurant Law Communication 371

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. In the race to become one of the more popular restaurants in your area it takes more than serving good food and pouring outstanding cocktails. Eliminate Distractions.

Design 213

Design 2022 Front of House Sports 213

Culinary Cues

SEPTEMBER 15, 2022

When a destination welcomes more people than there are restaurant seats then even the mediocre seem to thrive but check back in a year or two and you will probably find a new owner, a new concept, and a different shot at success. Ironically, there is always room to be great and there is plenty of room to be mediocre. Plain and simple.

Fine Dining 397

Fine Dining Front of House Customer Service Customer Experience 397

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

MAY 23, 2021

Now that the pandemic was beginning to come under control and state governments were loosening the grip of protocol on restaurants – customers were beginning to re-emerge, albeit with some trepidation. We can easily apply Dickens profound human summary to the state of the restaurant industry today.

Guest Recovery 445

Guest Recovery Front of House Employee Relations Food Truck 445

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant.

Technology 147

Technology Front of House Back of House Online Ordering 147

Sling

MAY 13, 2023

Table of contents Management restaurant positions Back-of-house restaurant positions Front-of-house restaurant positions Management restaurant positions 1) Owner The owner is at the top of the restaurant positions hierarchy.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. reinforcing that the food customers love is still as delicious as ever prepared in a safe manner."

Front of House 200

Front of House Back of House Restaurant Law Food Safety 200

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. For part one, click here.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

JULY 13, 2020

Restaurants have adopted a delivery/pickup model to meet the needs of their customers. Social distancing requirements : Outdoor seating options have become more important, and restaurants that don’t have this option are navigating how to maximize outdoor space like parking lots, sidewalks and more.

Consumer Goods 216

Consumer Goods Food Safety Customer Service Hiring 216

Modern Restaurant Management

JULY 21, 2020

Both full and quick service restaurants will need to use automation to configure operations to meet the needs of customers who continue to fear enjoying a meal outside their homes. With reduced seating mandate, excellent take-out options can make all the difference to the continued success of the restaurant. Plan Wisely.

Kitchen Safety 186

Kitchen Safety Food Safety Front of House Technology 186

Society Insurance

NOVEMBER 15, 2022

As a bar or restaurant owner, you know that your night isn’t over when the last customer leaves. To expedite the process of wrapping up for the night, restaurant and bar owners can turn to a closing checklist that outlines tasks to be completed by front-of-house staff, back-of-house staff, and management.

Front of House 97

Front of House Food Safety Cash Management Back of House 97

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

MAY 24, 2023

For example, the host stand was custom-built to allow for multiple people to operate the front of house simultaneously and the 3,000-bottle wine cellar rises two stories high and serves as the backdrop for the school’s wine appreciation class. We also prepared a formal Schematic Design presentation for approval.

Design 167

Design Fine Dining Seasonal Menu Front of House 167

Touch Bistro

SEPTEMBER 10, 2021

Great service is essential to running a successful restaurant, which is why you need to become a pro at restaurant staffing and learn how to craft a solid server job description. Restaurant servers (also known as waiters and waitresses) are the front of house staff in your restaurant. What is a Restaurant Server?

Hiring 97

Hiring Front of House Fine Dining Customer Service 97

7 Shifts

DECEMBER 18, 2019

Hootsuite’s top three benefits of implementing a UGC strategy include: Promoting authenticity; Building trust; and Driving purchasing decisions Put UGC to work for your restaurant by inviting diners to post a photo of their lunch on social media (tagging your business, of course) for a chance to win a meal on the house. is a common one.)

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Open for Business

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Customer experience is another factor, and your interior should resonate with the brand’s personality. Are you targeting families, young professionals, or a little bit of everything? Efficiency is key.

License 78

License Email Marketing Seasonal Menu Front of House 78

Open for Business

SEPTEMBER 27, 2022

This blueprint functions as a map of the entire restaurant space, both back of house and front of house. Back of house. Front of house. This includes guests and employees, front of house and back of house. Back of house. Quick links. DIY or hire a pro? POS stations. Dining rooms.

Front of House 78

Front of House Back of House Fine Dining Kitchen Safety 78

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. Neither did mine.

Front of House 196

Front of House 2009 Reservations Website Management 196

Restaurant Clicks

NOVEMBER 13, 2021

Vinegar Hill House Superfine The Atrium Almondine Bakery AlMar Grimaldi’s Pizzeria Bread & Spread Westville Dumbo The River Cafe Celestine Gran Electrica. Vinegar Hill House. View this post on Instagram A post shared by Vinegar Hill House (@vinegarhillhouse). Most restaurants in this area cater to dinners or lunch.

Front of House 109

Front of House Café Online Ordering Reservations 109

Modern Restaurant Management

OCTOBER 22, 2020

Many have been able to successfully reopen and keep their doors open by quickly innovating and adapting new operating models to serve their customers,” said Justin Norman, Yelp’s vice president of data science. “Business owners have proven their resilience throughout the course of this pandemic.

Food Supply 198

Food Supply 2019 Food Truck Back of House 198

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Restaurant KPIs impacting a profitable front of house. Focus on the customer experience. First, start by examining the entire customer experience. Finally, how do you get a customer to return?

FOH 78

FOH BOH Front of House Back of House 78

Sling

SEPTEMBER 23, 2021

You’ll enjoy delicious food, stellar customer service , and…periodic 7.8 Guests are seated and served in total darkness. Sur un Arbre Perche (French for ‘On a Perched Tree’) in Paris, France seats guests in a swing for the duration of their stay. 2) The Disaster Cafe – Lloret de Mar, Spain. Hilton.com.

Front of House 148

Front of House Fine Dining Dine-in Back of House 148

360Training

DECEMBER 11, 2019

We’ll start our list with the employees at the front of the house. The host or hostess is the first person customers see when they enter the establishment, so restaurant managers and customers expect them to be upbeat and smiling. Now let’s move into the back of the house, otherwise known as the kitchen.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

Transact

NOVEMBER 26, 2019

The food service business is a challenge, even at the best of times. And so, this Thanksgiving season, it’s good to reflect on all the miracles of technology that allow our restaurants to provide such excellent service to our customers. Digitized Equipment Service . Refrigeration Technology. Inventory Management Software.

Front of House 92

Front of House Inventory Back of House Mobile Ordering 92

Restaurant365

OCTOBER 8, 2021

This kind of restaurant serves customers solely through online orders and delivery. There are many ways that the back-of-house may be organized, but the restaurant is set up without a traditional front-of-house (without waitstaff or on-site seating options). Let’s dive into the details.

Front of House 78

Front of House Back of House Website Management Delivery 78

Restaurant Clicks

NOVEMBER 26, 2021

The restaurant serves elevated Southwestern food in a brick-lined, saloon-themed space. While visitors may know Fort Worth as the second half of the “Dallas-Fort Worth” mega-city, the area has its own unique culture, heritage, and style! Fort Worth is known by locals variously as Cowtown, Funky Town, and Panther City.

Fine Dining 106

Fine Dining Front of House Back of House Reservations 106

EATER

MARCH 2, 2022

Customers just can’t seem to believe that a busy hotspot like Dame can stay in business quite well without being open on Saturday nights. With only 22 seats and a strong reputation (built over a series of pop-ups and collaborations, with profits funneled to charities), Dame is popular enough to be booked solid every night.

Front of House 98

Front of House Seating Small Business Seasonal Menu 98

Cheetah

AUGUST 12, 2020

As you look to reopen your restaurant or business after Shelter-in-Place has ended, Cheetah has assembled some advice and helpful links from our industry experts and top customers. Make sure all employees adhere to the new guidelines and let customers know that you’ve updated your food safety and sanitation codes.

Front of House 78

Front of House Food Supply Back of House Seating 78

Restaurant Clicks

JUNE 3, 2021

Lulu’s is an unbelievably whimsical wine garden with beautiful dining areas in both the front and the back of the restaurant. In the front of the restaurant, the “streetery” provides coverage from the sun, and is a prime location for people watching. Laos in Town serves unbelievably delicious Lao Food in an upscale casual setting.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

Restaurant365

APRIL 8, 2021

As restaurants adapt to how customer dining preferences have changed, ghost kitchens are now more popular and quite often more profitable. In fact, many customers don’t realize that they are ordering from a ghost kitchen. First, stay-at-home orders and dining restrictions prompted restaurants to focus on takeout and delivery.

Front of House 78

Front of House Food Truck Kitchen Safety Point of Sale 78

EATER

JULY 24, 2020

A Mexico City waiter armed for service | Claudio Cruz/AFP via Getty Images. A restaurant employee may be more or less likely to catch the novel coronavirus from a customer depending on their position. What [customers] do will impact the entire restaurant,” Martin says.

Kitchen Safety 127

Kitchen Safety Back of House Front of House Food Safety 127