Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. Recruiting and hiring decisions are often made by managers at the store or restaurant level instead of by corporate recruiters. What do restaurant workers expect from their prospective employer?

Hiring 204

Hiring Recruiting Tip Distribution Small Business 204

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. But it's all part of managing a restaurant!

Management 398

Management Management Kitchen Safety Front of House 398

ExactHire - Restaurants

SEPTEMBER 29, 2021

From the pre-pandemic issues surrounding low-wage workers to the effect COVID has had on our perception of them (and to the Great Resignation that’s fueling their exodus from essential jobs), companies are struggling to find innovative ways to recruit for these vital positions. Recruit Low Wage Workers. Creative Recruiting Ideas.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. The state of staffing and recruiting.

Recruiting 98

Recruiting 2021 Management Management 98

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

NOVEMBER 6, 2023

While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed. With staffing having an outsized effect on both the customer and employee experience, restaurants must act quickly and strategically to address the problem.

Management 197

Management Management Hiring Customer Experience 197

Modern Restaurant Management

NOVEMBER 22, 2022

However, limited budgets and resources necessitate thoughtful hiring decisions in order to reduce wasted time and costs on advertising positions or training new hires. Below, we review five common mistakes recruiters make when hiring seasonal workers and how to prevent them in order to reach your yearly goals. How to avoid.

Hiring 201

Hiring Recruiting Employee Relations Mobile Ordering 201

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. Tables and surfaces need to be cleaned frequently so customers don't have to wait too long (and can feel safe when dining at your restaurant). Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. The state of staffing and recruiting.

Recruiting 71

Recruiting 2021 Management Management 71

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. Train them to look beyond the rude behavior and “find the need.”

Coaching 106

Coaching Franchise Franchising Leadership 106

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff.

Cash Management 209

Cash Management Employee Relations Recruiting Healthcare 209

Open for Business

AUGUST 10, 2023

A solid hiring strategy can help you hang onto great talent, keep branding consistent, and ensure a fantastic guest experience. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. A quality candidate should have several years of experience in different front-of-house roles.

Hiring 167

Hiring Recruiting Reference Website Management 167

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Apicbase

JUNE 20, 2022

They run their restaurant’s day-to-day business operations, meet with customers and vendors, and hire and train their team – to name just a few responsibilities. Do they need previous experience or not? A franchise support team typically includes an experienced franchise consultant, lawyer, account, and training specialist.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Modern Restaurant Management

SEPTEMBER 7, 2021

It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. ” These evergreen job openings can be listed on major job sites, niche career platforms, or even with recruiters (mostly used for salaried positions).

Hiring 204

Hiring Front of House Recruiting Back of House 204

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. But it's all part of managing a restaurant!

Management 195

Management Management Kitchen Safety Front of House 195

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 193

Management Management Food Safety Communication 193

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

Point of Sale 192

Point of Sale POS Download Loyalty Program 192

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 120

2023 2024 Insurance Employee Relations 120

Culinary Digital

MARCH 20, 2024

It offers a variety of advantages that significantly contribute to the success of streamlined onboarding: Simplified Training A limited menu serves as a cornerstone of efficiency in the onboarding process for fresh additions to the team, be they kitchen staff or servers.

Seasonal Menu 52

Seasonal Menu Customer Service Customer Experience Training 52

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. Are there opportunities for further training, or to attend workshops and events? What training and induction processes are in place for new staff? This may become more apparent during a trial shift.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Hiring 185

Hiring Recruiting Restaurant Law Customer Experience 185

Modern Restaurant Management

MARCH 28, 2022

Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders. This has caused a dearth of institutional knowledge and experience.

2022 208

2022 FOH BOH Recruiting 208

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Open for Business

MAY 11, 2023

One of the best ways to enhance diversity, equity, and inclusion in any business is to hire a consultant who specializes in DEI training. Harvard Implicit Associations Test (IAT) Recognizing unconscious biases is an essential part of DEI training in any industry.

Recruiting 78

Recruiting Training Workshop Back of House 78

7 Shifts

SEPTEMBER 3, 2019

There are the long hours on your feet, the unexpected rush of diners, the last-minute callouts, and the customers you just can't seem to please. Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Training isn't a one-and-done deal, either.

Sports 284

Sports Training Fine Dining 2017 284

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Allow Staff to Focus on the Experience. Invest in Staff Satisfaction to Retain Valued Team Members.

Mobile Ordering 169

Mobile Ordering Ordering Front of House Guest Recovery 169

Modern Restaurant Management

FEBRUARY 21, 2023

That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. But your customers don’t care about your hiring problems. So how should we approach that angry customer?

Social Media 114

Social Media Customer Service Customer Experience Recruiting 114

Restaurant365

MAY 16, 2022

Many lack the brand power, the funds, and the resources necessary to recruit the seasonal help needed during these busy months. Below are tips to improve your hiring efforts to recruit the best seasonal employees. The sooner you begin the recruitment process, the better your chances in finding quality candidates. Start Early.

Hiring 78

Hiring Recruiting Mobile Ordering Training 78

Perfect Daily Grind

AUGUST 2, 2022

According to the National Restaurant Association’s (NRA) State of the Restaurant Industry mid-year 2021 report , some 75% of US business operators say that recruitment and retention of employees is the biggest challenge for their business. However, Tibor tells me that in his experience, the pandemic also had some unforeseen positive effects.

Café 188

Café Hospitality Training Customer Service 188

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever.

2022 186

2022 Food Supply Mobile Ordering Customer Experience 186

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. From staff to customers to suppliers, I was able to foster so many relationships on a daily basis.” Rachel: “The hustle!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Your next step is to signal to your staff (and customers) what you stand for. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Consumers are showing similar signs of permanent behavioral change.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

ExactHire - Restaurants

DECEMBER 9, 2022

Organizations and sectors that use high-volume hiring face seasonal hiring periods and experience massive organizational growth or shifts. They are still finding it hard to identify, train and keep new hires–not to mention their struggle to keep mass hiring initiatives organized. Providing a positive candidate experience.

Hiring 98

Hiring Recruiting Customer Experience Document 98