Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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2023 Loyalty Program Mobile Ordering Customer Experience 198

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. This has left restaurants struggling to find and retain staff.

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Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JANUARY 6, 2022

The restaurant industry has survived nearly two years of the global pandemic, adapting to ensure they provide the best possible experience for new and returning customers. Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt.

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2022 Online Ordering Loyalty Program Customer Experience 198

7 Shifts

OCTOBER 31, 2022

Here is Union Square Hospitality Group 's mission statement: At Union Square Hospitality Group, our mission is to enrich lives through the power of Enlightened Hospitality. We aim to find “51%ers”, individuals who embody our Family Values of Excellence, Hospitality, Entrepreneurial Spirit, and Integrity. Management team.

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Point of Sale Back of House Document Download 397

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). The program ultimately supported 95 restaurants and 1,000 workers in the industry. As the Head of U.S. Call 833-208-4160 or text a violation to 855-904-5036.)

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2020 Restaurant Law Fine Dining Outdoor 285

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Don't stop there!

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License Hiring Equipment Point of Sale 459

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. While times have now changed, here is where the ‘silver lining’ for the hospitality industry is most likely to come from. Image via Frameweb.

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Hospitality Point of Sale Customer Service Customer Experience 88

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

The Restaurant Times

DECEMBER 28, 2020

Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially. How to Increase the Customer Retention Rate in Your Restaurant in the UAE.

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Loyalty Program Email Marketing Social Media Customer Service 98

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. “We know from other countries that this crisis will end.

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Loyalty Program Seating Email Marketing Restaurant Law 173

Open for Business

NOVEMBER 21, 2022

Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. Restaurant customer relationship management (CRM) software. It can sync with a loyalty program. Digital waitlist.

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Technology Front of House Back of House Online Ordering 147

Cheetah

MAY 11, 2021

Once you have a grasp on your establishment’s total allowed capacity, give some thought to the following: Inventory stock Back of house staff Social distancing and a better dining experience These 3 key pillars can make the difference between a streamlined restaurant reopening and a stalled one. Design a New Dine-in Experience.

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Back of House Front of House Food Supply Coaching 148

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

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2021 Fast Casual Mobile Ordering Guest Recovery 190

Mad Mobile

FEBRUARY 16, 2024

Welcome to the digital age of dining, where QR codes are becoming the cornerstone of a modern, efficient, and engaging restaurant experience. By scanning codes with a smartphone, customers are taken to your digital content instantly — be it menus, special offers, or even your social media pages. Why are restaurants using QR codes?

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Ordering Loyalty Program Social Media Mobile Ordering 40

QSR Automations

DECEMBER 22, 2023

It’s no secret that the last few years have been chock-full of hurdles for restaurants and hospitality. Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front.

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2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2020

Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. We’ve found our guests really appreciate and need that experience now more than ever.

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2020 Kitchen Safety Food Safety Loyalty Program 198

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Personalization Drives Brand Loyalty. Can't touch this. Can't touch this.

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2020 Loyalty Program Mobile Ordering Fast Casual 198

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Kicking orders to the curb. 43 percent say it makes them more loyal to the eatery. ” What Restaurant Employees Want at Work.

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2022 Mobile Ordering Guest Recovery Point of Sale 216

The Restaurant Times

DECEMBER 3, 2020

Shakir Haq, CEO of Empire Group of Restaurants, holds a demonstrated history of working in the hospitality industry. Haq mentions that a significant change in the dining preferences and increasing levels of delivery and takeaway orders lead them to reduce 50% of the seating capacity. should be maintained.

Hotels 98

Hotels Loyalty Program Food Safety Point of Sale 98

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

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Franchise Franchising Loyalty Program Kitchen Safety 154

Squirrel Systems

FEBRUARY 24, 2021

The 5 trends we have focused on below cover pertinent changes in dining service, payment and ordering options, and customer preferences that operators ought to keep an eye out for while running their restaurants in 2021. 2020 brought several changes to the way hospitality businesses around the world were able to run and serve guests.

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2021 Operations Loyalty Program Mobile Ordering 52

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. I found a lot of loyalty in the team we were able to build here,” she says. Good and Hull applied for a Paycheck Protection Program loan to cover payroll when business picked up.

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Front of House Back of House Guest Recovery Loyalty Program 119

MadMobile

AUGUST 30, 2022

When restaurants take reservations, it does more than secure a table for customers — it benefits you and your staff. However, the old-fashioned system of taking customer calls and keeping a registration log in a book or spreadsheet has always been a cumbersome process. And what remains are unsatisfied customers.

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Reservations Loyalty Program Book Customer Service 40

Open for Business

OCTOBER 20, 2023

Customer experience is another factor, and your interior should resonate with the brand’s personality. Whether it’s chic and modern or rustic and cozy, fine dining or casual, the atmosphere needs to enhance the dining experience and make it memorable for all the right reasons. Efficiency is key.

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License Email Marketing Seasonal Menu Front of House 78

Modern Restaurant Management

AUGUST 14, 2020

Fazoli's teamed up with Impact Hospitality Group and owner Mike Lokhandwala to franchise a ghost kitchen facility at PREP Atlanta, located at 3781 Presidential Parkway, Ste. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program. Fazoli's Ghost Kitchen.

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Franchise Franchising Kitchen Safety Food Safety 190

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

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Franchise Franchising Fast Casual Point of Sale 204

Harbor Touch

NOVEMBER 21, 2022

Becoming an entrepreneur and opening up your bar can be a very challenging and rewarding experience. Select an area with high foot traffic and plenty of potential customers. The appealing atmosphere can include a welcoming interior design, cozy seating areas, appropriate music for your guests, and a well-stocked bar.

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Bar License Restaurant Law POS 78

Modern Restaurant Management

NOVEMBER 24, 2021

The organization is run by Veterans and former First Responders with a passion for helping heroes in search of their next calling and offers a variety of programs to help veterans and current and former first responders succeed within the franchising space. Jimmy's John's New Incentive Program.

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Franchise Franchising Loyalty Program 2022 178

Modern Restaurant Management

JANUARY 22, 2021

A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. ” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019.

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Franchise Franchising 2020 2021 204

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

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2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “Customers need the help of suppliers and distributors more than ever at the moment,” Crompton said. Visits at P.M. Top Restaurant Brands.

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2021 Guest Recovery Online Ordering Point of Sale 190

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 211

Modern Restaurant Management

NOVEMBER 20, 2019

” Minardi brings more than 35 years of global restaurant business experience to CPK, most recently as the International President at Madrid-based Telepizza Group, leading an IPO launch for the company and entry into five new international markets. . and allows each dish to be created around individual preferences.”

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Franchise Franchising Customer Experience Seasonal Menu 105

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. ChowNow ChowNow is a customized online ordering app for restaurants. OpenTable seats around 1.6 For newer restaurants hoping to bring in new customers, this app can be an effective way to get found by area visitors and locals alike.

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Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. ChowNow ChowNow is a customized online ordering app for restaurants. OpenTable seats around 1.6 For newer restaurants hoping to bring in new customers, this app can be an effective way to get found by area visitors and locals alike.

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Operations Management Management Mobile Ordering 352

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. This index helps ensure that the hospitality industry remains flexible and adaptable when faced with uncertainty.”

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Loyalty Program Fast Casual Online Ordering Consumer Goods 146

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. PopID accounts also tie to loyalty programs for automatic credit with every purchase.

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Kitchen Safety Loyalty Program Delivery Customer Service 206