Remove Customer Experience Remove Hospitality Remove Kitchen Safety Remove Recruiting
article thumbnail

A Guide to the Role of a Restaurant Manager: Duties, Daily Routine, and Essential Skills

7 Shifts

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

article thumbnail

NCR Reveals 2022 Hospitality Trends and Predictions

Modern Restaurant Management

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. A simple facial expression can elevate the customer experience.

2022 189
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience

Future Food

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration. Source: www.food-management.com.

article thumbnail

A Guide to the Role of a Restaurant Manager: Duties, Daily Routine, and Essential Skills

7 Shifts

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

article thumbnail

Questions in the Minds of Restaurant Job Applicants

Ken Burgin

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. What is the kitchen’s work culture like? How are creativity and input from the kitchen staff valued?

article thumbnail

8 Ways to Navigate The Restaurant Staff Shortage

Lavu

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. This has left restaurants struggling to find and retain staff.

article thumbnail

MRM Plant-Based: Good Food Scorecard and Healthier Hospital Food

Modern Restaurant Management

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.