Remove Customer Experience Remove Front of House Remove POS
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Restaurants Count on Cloud for Improved Operations and Customer Experience

Modern Restaurant Management

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.

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Three Things Your POS Can’t Do if You Lose Internet

Modern Restaurant Management

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. But what happens when your restaurant suffers an internet outage, taking your POS system with it? That system needs access to the internet in order to keep functioning.

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Table for One – Elevating the Solo Dining Experience

Modern Restaurant Management

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”

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Three Data-backed Strategies to Reduce Restaurant Operating Costs Without Sacrificing Service Quality

Modern Restaurant Management

This leads to a decrease in the service they provide customers and may even lead to them quitting. Replacing a front-of-house employee costs an average of $1,056, while back-of-house replacement jumps to $1,491. Additionally, many POS or reservation systems can help collect guest data.

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Navigating Tipping Fatigue

Modern Restaurant Management

They have to balance keeping customers happy while making sure their staff gets paid fairly. Restaurants must rethink their approach to tipping to retain staff and keep customers happy. Standardized Tip-Sharing: A Team Win Tip pooling helps level the playing field, ensuring that both front- and back-of-house staff benefit.

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Ambient Tech Is The Future of Restaurants

Modern Restaurant Management

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. Too Much Tech Is Not a Solution. As such, an industry migration is underway.

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How Small but Mighty Restaurants Can Optimize Data to Muscle Up Growth

Modern Restaurant Management

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Understand customer cravings and business needs through data. Consider tapping into the treasure trove of customer information your POS platform contains.