7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

JULY 14, 2020

We’ve learned a thing or two from our experience working with restaurants during and before the pandemic, so we compiled a list of critical information any restaurant will need to successfully reopen and stay operational during the pandemic.

Management 370

Management Management Kitchen Safety Equipment 370

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? Your employees know that this is not the best way to start a dining experience. Ask your staff!

Kitchen Safety 331

Kitchen Safety Back of House Front of House Customer Experience 331

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. For both safety and ease, there isn’t a better option. 2020 was a year that the restaurant industry won’t soon forget. million out of work, it was nothing short of devastating.

2021 370

2021 Front of House Social Media Back of House 370

Culinary Cues

MAY 20, 2020

What precautions need to be in place to protect our staff and customers? Will customers return, or will they shy away from any contact with groups of people? Profits are slim, employees may be reluctant to return, the fear of the virus is looming, the food distribution system is heavily bruised, and customers are cautious.

Kitchen Safety 336

Kitchen Safety Customer Experience Customer Service Education 336

Modern Restaurant Management

FEBRUARY 15, 2024

In a landscape where precision equates to performance, prepping your commercial kitchen for the sweltering conditions and guest upsurge of the warmer months is an exercise in foresight and expertise. The harmony between these two will dictate your kitchen's efficiency.

Kitchen Safety 114

Kitchen Safety Equipment Fine Dining Food Safety 114

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

OpenTable

SEPTEMBER 27, 2020

Is This the Future of Dining? – The Wall Street Journal. In a world of socially distant and off-premise dining, chefs and restaurateurs are looking for creative ways to keep the magic of hospitality alive. Rise of the Ghost Kitchens: How Virtual Restaurants Are Reshaping L.A.’s … Read more.

Kitchen Safety 78

Kitchen Safety Hospitality Food Safety Cash Management 78

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

Transact

SEPTEMBER 18, 2019

There is no such thing as “someone else’s problem” when it comes to keeping customers safe. It doesn’t matter whether you work in the front or the back of the house; food safety is everyone’s problem. Everyone, from the server to the busboy to the line cook, has to know basic food handling procedures. . Do the Job Right.

Food Safety 64

Food Safety Food Kitchen Safety Front of House 64

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Here are their responses. To read part one, click here. Lavu CEO Saleem S.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. Sorry – just trying to be realistic.

2022 375

2022 Food Truck Merchandise Point of Sale 375

Modern Restaurant Management

JUNE 2, 2020

Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Safety is Priority #1. So, with so many restaurants offering great food and service, what was the differentiator?

Training 211

Training Kitchen Safety Food Safety Website Management 211

Culinary Cues

SEPTEMBER 30, 2021

So, take a deep breath, kick a few empty five-gallon buckets around the kitchen (make sure they are empty), release a string of expletives if it makes you feel better, and take a few ibuprofens to address that constant headache. Yes, I’m talking about what it will be like in our restaurants from this point on and into the foreseeable future.

Food Supply 416

Food Supply Employee Relations Kitchen Safety Social Media 416

7 Shifts

SEPTEMBER 20, 2021

Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. For example, a Sanitization checklist may include: Sanitize food prep surfaces ?. Restaurant inventory management software is a tool that helps digitally track and manage your kitchen inventory.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 The Store Experience.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices.

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Over and above these suggestions, if you have the size to spread out your kitchen you should do so. Even though they have ?less

FOH 212

FOH Kitchen Safety BOH Food Safety 212

Squirrel Systems

MARCH 8, 2024

From the kitchen to the dining room, robots are revolutionizing how meals are prepared, served, and even created. Current Use of Robotics in Restaurants Kitchen Automation One of the most significant areas where robotics has made inroads is in the kitchen. Firstly, it can lead to increased efficiency and productivity.

Hospitality 52

Hospitality Kitchen Safety Food Safety Front of House 52

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. Utilize digital resources to streamline communication with customers. Given that 46.5

Customer Experience 181

Customer Experience Customer Service Online Ordering Food Safety 181

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 177

Technology Loyalty Program Mobile Ordering Download 177

Modern Restaurant Management

JULY 26, 2021

The state of dining has transformed over the last year and a half and continues to rapidly evolve. Customer comfort levels with on-premise dining varies and proper hygiene continues to be at the forefront of diners’ minds. In the U.S., the pandemic only accelerated the growing trend toward takeout and delivery.

Guest Recovery 199

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 187

Fine Dining Kitchen Safety Customer Service Employee Relations 187

Modern Restaurant Management

SEPTEMBER 22, 2020

It was a convenience added to the playbook to assist customers with difficulty getting out of their car or to keep larger orders from blocking up a drive thru. The extra precautions and contortions of today’s pick-ups will eventually fade, but the model of customers grabbing food right outside the restaurant is here to stay.

Kitchen Safety 235

Kitchen Safety Food Safety Customer Experience Food Order 235

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. One thing we know is that new consumer behaviors are here to stay. Digital Menu Boards.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Open for Business

FEBRUARY 29, 2024

Draw on the experience of your team Your contractor, designer, engineer, architect, and kitchen equipment vendor will be your most valuable allies in getting all of your licenses, permits, inspections, and postings completed properly.

License 78

License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Before the pandemic, familiar routines guided employee and customer interactions.

Online Ordering 193

Online Ordering Kitchen Safety Food Safety Customer Experience 193

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. According to a study from McKinsey & Company , 60 percent of US consumers now spend more each month on food delivery than they did before the pandemic. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. The last thing you want to do is promise customers delivery times that you have no chance of delivering.

Front of House 214

Front of House Kitchen Safety Customer Service Point of Sale 214

Modern Restaurant Management

OCTOBER 14, 2021

Beyond a welcome reprieve from 18 months of eating at home, sit-down dining experiences can provide a sense of normalcy; people are eager to return when it’s safe to do so. Alfresco dining will play heavily into consumer decisions on where to dine, according to Enthuse research.

Information 178

Information Consumer Goods Customer Experience Kitchen Safety 178

Modern Restaurant Management

AUGUST 9, 2022

Restaurants have been making a comeback while a global pandemic still clutches owners, staff, and customers. Recent industry studies have reported that 63 percent of restaurant consumers prefer to order delivery directly from restaurants, mostly due to the excessive customer fees associated with third party ordering apps.

Loyalty Program 195

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 195

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2009 ??

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. We’ve found our guests really appreciate and need that experience now more than ever. Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221