7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

Goliath Consulting

AUGUST 2, 2022

The restaurant industry saw a significant increase in delivery and takeout during the COVID-19 lockdown. As lockdown restrictions were lifted, restaurant owners expected some customers to return in person while still following safety measures. However, most restaurants were still getting more delivery orders than ever.

Delivery 78

Delivery Online Ordering Food Website Management 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

JUNE 30, 2021

It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. With the collection of more customer data comes the opportunity to retool customer engagement marketing. Delivery Reimagined.

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Loyalty Program Mobile Ordering Kitchen Safety Customer Service 203

Cheetah

NOVEMBER 18, 2020

As the 1000th anniversary with one of our favorite customers is approaching, we decided it’s time for a proper introduction! Zareen’s has been a Cheetah customer for the past 5 years. Zareen Kahn’s Mission to Change the Indian/Pakistani Food Experience. In Zareen’s, the dining experience is more than just good food.

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Ordering Food Supply Customer Experience Online Ordering 139

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Deliverect

APRIL 1, 2020

With the closure of restaurant dine-in services to slow the spread of the Coronavirus, online food ordering has become a crucial business model overnight. Restaurants today have only two options: they can stay open by offering online delivery and/or takeout, or close up shop and wait for the proverbial storm to pass.

Delivery 91

Delivery Food Online Ordering Food Safety 91

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. the pandemic only accelerated the growing trend toward takeout and delivery. In the U.S.,

Guest Recovery 203

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 203

The Rail

APRIL 25, 2023

By Madhu Kesavan, Contributor In recent years, restaurant delivery has become increasingly popular as consumers demand more convenient ways to enjoy their favorite meals. However, with increased demand comes the need for effective delivery management. However, with increased demand comes the need for effective delivery management.

2023 59

2023 Delivery Management Management 59

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Home Delivery, Contactless Society, Increased Remote Work and the Gen-Z Digital Generation. The Store Experience.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Culinary Cues

JANUARY 8, 2021

The labor-intensive environments that have been typical in kitchens are nearly impossible to maintain. Chef’s who are able to progressively teach cooks and even service staff about the ingredient, preparations, flavor profiles, pairings, and presentations of the food that is designed and produced in the kitchen will be in high demand.

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2021 Social Media Kitchen Safety Restaurant Law 464

7 Shifts

JULY 14, 2020

We’ve learned a thing or two from our experience working with restaurants during and before the pandemic, so we compiled a list of critical information any restaurant will need to successfully reopen and stay operational during the pandemic. A restaurant’s health code depends on it!

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

DECEMBER 30, 2021

Despite labor shortages, QR codes and digital ordering and payment relieve some of the burden by ensuring teams don’t have to be everywhere at once. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Order Throttling. POS Integrations.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

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Kitchen Safety Customer Service Customer Experience Dine-in 212

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

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2024 Loyalty Program Customer Experience Customer Service 132

7 Shifts

AUGUST 19, 2020

In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

AUGUST 9, 2022

Restaurants have been making a comeback while a global pandemic still clutches owners, staff, and customers. Recent industry studies have reported that 63 percent of restaurant consumers prefer to order delivery directly from restaurants, mostly due to the excessive customer fees associated with third party ordering apps.

Loyalty Program 201

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 201

BNG Point of Sale

NOVEMBER 20, 2020

The answer lies in restaurant ordering systems. This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. What is a restaurant ordering system? Multiple methods for ordering.

POS 98

POS Ordering Mobile Ordering Online Ordering 98

Modern Restaurant Management

MARCH 9, 2022

We've all ordered our favorite food online at least once from a local restaurant, and it was cold when it arrived at our doorstep. Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Delivery of cold food leads to loss of customer.

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Compost Sustainability Online Ordering Kitchen Safety 208

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. The last thing you want to do is promise customers delivery times that you have no chance of delivering.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Deliverect

APRIL 20, 2020

Over the past few months, delivery and takeout have become a lifeline for restaurants across the globe. Food delivery was booming business before we were hit by the coronavirus. And now more than ever, swift, convenient and efficient online ordering options have become the norm. Delivery and takeaway are here to stay.

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Delivery Mobile Ordering Kitchen Safety Food 89

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. There may be more reasons, but these are the most common.

2022 379

2022 Food Truck Merchandise Point of Sale 379

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 313

Guest Recovery Kitchen Safety Customer Service Food Safety 313

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Before the pandemic, familiar routines guided employee and customer interactions.

Online Ordering 197

Online Ordering Kitchen Safety Food Safety Customer Experience 197

Culinary Cues

APRIL 3, 2020

Possible strategy: More space between tables and controlled limits on customers allowed at one time. How do we balance lower volume with financial needs of the operation? [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER. WE DO NOT HAVE A DEPENDABLE FLOW OF CUSTOMERS.

Guest Recovery 320

Guest Recovery Social Media Kitchen Safety Food Safety 320

Modern Restaurant Management

SEPTEMBER 22, 2020

There’s the table-wedged-in-the-doorway approach, where one brave soul in full PPE hands off an order over a barricade of restaurant furniture. There’s also the call-us-when-you-get-here model, where the order scoots out just in time to be dropped through a rear window or popped trunk. Let us count the ways.

Kitchen Safety 236

Kitchen Safety Food Safety Customer Experience Food Order 236

Apicbase

MARCH 28, 2024

Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Food safety.

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Back of House FOH BOH Front of House 52

Bingage

JULY 18, 2020

For online food businesses like cloud kitchen or ghost kitchen or any other food delivering business, digital advertising may be a remarkable useful resource in promoting, in addition to operating the business. In this post, we are going to discuss how the cloud kitchen can leverage the power of Social media. More info is here.

Delivery 98

Delivery Social Media Marketing Online Ordering 98

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. Utilize digital resources to streamline communication with customers.

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JULY 16, 2021

On the positive side, the pandemic forced any number of pivots among restaurateurs as they struggled during the pandemic shutdown to keep their doors open and kitchens cooking. Virtual kitchens, for example, were already accelerating trends when the pandemic hit. Another risk centers on the hybrid delivery model. Apparently.

Management 189

Management Management Insurance Kitchen Safety 189

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. Thanks to the support of our guests, we were able to fund 2.6

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

OCTOBER 27, 2020

Open Up More 'Ghost Kitchens' Restaurant locations are having a hard time keeping up with all the mandated restrictions to dining in. We’ve seen entire states reopen and re-close in short order due to spikes in cases. So innovative chains are instead doubling down on the safer service option: takeout and delivery.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. Simplified Mobile Experience.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197