Remove Coupons Remove Menu Remove Online Ordering
article thumbnail

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The 700+-store chain had a challenge with the amount of time it took to schedule an interview for a new applicant once the candidate had submitted their application online.

article thumbnail

Tips for Keeping Restaurants Afloat as COVID Cases Spike

Modern Restaurant Management

In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage. The Customer Online Journey Needs to be at the Forefront.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Ultimate Guide to Local Restaurant Marketing 2025

7 Shifts

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. The good news is there are plenty of ways to engage in local marketing, both online and offline. Local restaurant marketing can help you reach your target audience more effectively.

Marketing 195
article thumbnail

Six Reasons Promo and Gift Cards Will Be Driving Restaurant Trends in 2022

Modern Restaurant Management

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Meet your customers where they are this year: online.

2022 493
article thumbnail

Beyond Menus: Creative QR Code Uses for Restaurants

Modern Restaurant Management

The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. But QR codes offer much more than a pathway to a menu on our phones. Up the personalization ante by providing QR code ordering. Businesses use the 2D barcode in new, exciting ways every day.

article thumbnail

Why Restaurants Need an ‘Always On’ Approach to Marketing

Modern Restaurant Management

Whether restaurants have one location or are a chain, it's essential to make sure customers are experiencing the same uniform messaging across all platforms from in-store banners, printed flyers, and emails to website and online ordering. A balanced mix of online marketing and local marketing is ideal. "Make

Marketing 471
article thumbnail

Planning the Great Restaurant Comeback

Modern Restaurant Management

As states begin lifting stay-at-home orders, some regions have resumed in-person restaurant dining operations. In addition to optimizing your menu, consumer demand for efficient services including delivery will also play a role in profitability. Focus on your core strengths to sustain sales and keep your customers coming back.