The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. There are all kinds of loyalty programs.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Modern Restaurant Management

JANUARY 24, 2024

Customers who install a business’s app and opt-in for push notifications feel part of an exclusive club, able to enjoy benefits — like coupons and rewards — not available to anyone not in the club. Up the personalization ante by providing QR code ordering. Another option for personalization?

Loyalty Program 197

Loyalty Program Social Media Coupons Customer Experience 197

Modern Restaurant Management

APRIL 22, 2024

Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

Food 203

Food Loyalty Program Consumer Goods Customer Experience 203

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Even before current events arose, online ordering capabilities and digital touchpoints were becoming nearly ubiquitous. Update Online Ordering Technology.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Touch Bistro

AUGUST 20, 2021

Did you know that implementing a restaurant loyalty program is one of the best ways to incentivize repeat business? In an industry that’s so closely tied to fluctuations in the economy and consumer behavior, restaurants depend on customer loyalty for survival. Benefits of a Restaurant Loyalty Program.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Customer Experience 52

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement.

Loyalty Program 188

Loyalty Program Merchandise Mobile Ordering Fast Casual 188

Modern Restaurant Management

MAY 17, 2023

Optimize Mobile Ordering Creating and executing a convenient mobile ordering experience for your customers is extremely important, and it will keep them coming back for ease of use and accessibility. Gen Z in particular, as a tech-savvy group, are experts when it comes to navigating mobile ordering experiences.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Customer Experience 189

Lavu

FEBRUARY 21, 2020

Gift cards, loyalty benefits, and customer reviews are some of the most effective ways of attracting and retaining customers. Importance of Restaurant Loyalty Programs. Restaurant loyalty program s help restaurants to meet their targets by giving incentives to the right customers.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program 217

Loyalty Program Customer Experience Social Media Online Ordering 217

Focus POS

APRIL 9, 2019

It’s an all-too-familiar (and frustrating) scenario for restaurants: customers browse the website, place orders in their shopping carts — and then vanish without completing the sale. Fortunately, there are ways to combat this problem using a solution you may already employ: a customer loyalty program.

Loyalty Program 105

Loyalty Program Point of Sale Online Ordering Coupons 105

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9).

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. In order to survive, restaurateurs must welcome returning customers and also strengthen new relationships to grow their customer base. First, consider adopting a touchless loyalty system.

Loyalty Program 207

Loyalty Program Customer Experience Point of Sale Employee Relations 207

Modern Restaurant Management

NOVEMBER 7, 2022

Of those surveyed, 68 percent compare prices before making a menu choice, and 67 percent know the price of the menu item they’re ordering. Coupon use is up among all generations, with younger generations actively looking for a deal, in contrast to older generations, who are more passive seekers. How does this inform an operator?

Pricing 203

Pricing Loyalty Program Point of Sale 2023 203

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Restaurant Engine

AUGUST 12, 2020

Online ordering is perfect for upselling customers. They want to be able to order it the minute they think about it. Your customers believe that your restaurant should be available with an online ordering system when they want to use it. Through online ordering. 4: Promote Your Online Ordering. Craving pizza?

Online Ordering 89

Online Ordering Ordering Loyalty Program Email Marketing 89

Lavu

MAY 27, 2020

Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. He knew that online ordering would be increasingly important to a restaurant’s success as this trend continued.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Bingage

APRIL 20, 2022

Customer loyalty program. Restaurant customer loyalty programs can be used to increase the customer base and boost sales, but they also have the added benefit of building relationships with customers and encouraging repeat visits. Offer coupons and discounts for new customers. Social media is the way to do this!

Loyalty Program 97

Loyalty Program Coupons Social Media Customer Service 97

Modern Restaurant Management

JANUARY 6, 2022

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Experts say that the trend of ordering food for delivery is here to stay: 49.4

2022 197

2022 Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

JULY 6, 2022

Eating out and ordering less : As part of this overall cut in spending, consumers are simply dining out less. And, even when they do eat out, almost half of consumers say they are cutting back on the amount of items they order to offset higher food and drink prices. The Value of a Good Deal and Incentive Marketing.

Consumer Goods 197

Consumer Goods Coupons Loyalty Program Pricing 197

Focus POS

JANUARY 18, 2022

Incorrect orders. Cheaper than paper kitchen order tickets (KOTs ) and is more environmentally friendly. Streamlining your kitchens process will allow you to be manage your operations and allow your staff to work stress free knowing orders are in the system correctly and efficiently. Cloud Storage Loyalty. Wait times.

2022 78

2022 Technology Loyalty Program 2025 78

Modern Restaurant Management

OCTOBER 6, 2022

Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. By offering a discount, you'll encourage customers to order more and stay longer.

Loyalty Program 203

Loyalty Program Social Media Point of Sale Customer Experience 203

Restaurant Engine

APRIL 26, 2023

(tweet this) Text messaging is cost-effective, and it can help improve customer loyalty while improving your bottom line. With text messaging, you can do the following things to increase engagement: Notify customers when their pick-up orders are ready. Let customers text to place an order. Tell them about specials and discounts.

Email Marketing 105

Email Marketing Loyalty Program Social Media Point of Sale 105

Indoor Media

NOVEMBER 4, 2021

For example, you can advertise lunch delivery discounts if you get a lot of dinner delivery orders but few lunch orders. Use Multiple Channels to Reach Customers Customers feel more comfortable ordering takeout when you are transparent about your promotions. You can promote your takeout menu through a social media contest.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Advertising 78

Restaurant Business

DECEMBER 2, 2022

Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience. Post-dining experiences can include such things as receiving a thank you email for visiting, being sent a text message with a coupon for the next visit and so on.

Customer Experience 92

Customer Experience Loyalty Program Email Marketing Coupons 92

Goliath Consulting

DECEMBER 1, 2022

Loyalty ideas. Create a “nice list” reward program for the holiday season for repeat customers. These coupons can be used in the form of digital advent calendars where customers can get a discount or small rewards every day until December 31st. Restaurant Winter Promotion Ideas. Promote catering. Gift Cards. “35% Let’s Talk.

2022 88

2022 Menu Seasonal Menu Coupons 88

Bingage

DECEMBER 18, 2022

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. Reward programs have been around for centuries.

Loyalty Program 52

Loyalty Program Marketing Point of Sale Email Marketing 52

Restaurant Engine

APRIL 12, 2023

How do you get customers to order from your restaurant or dine in? Do you offer loyalty programs or other types of incentives to encourage routine visits? 2: Create a Customer Loyalty Program This customer engagement tactic absolutely works to your advantage by increasing customer retention rates.

Social Media 59

Social Media Email Marketing Loyalty Program Customer Experience 59

Restaurant Engine

FEBRUARY 9, 2022

Your customers are ordering online, now more than ever before. With an app, your customers simply pick up their phones and order quickly from your restaurant. You provide an easier ordering experience, and you’ll soon notice your orders are larger, and revenue rises. An App Puts Your Loyalty Program at the Forefront.

Loyalty Program 84

Loyalty Program Mobile Ordering Social Media Customer Experience 84

Lavu

DECEMBER 16, 2019

While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. If you don’t already have a loyalty program started, you’ll need to think about the following while considering an app: know your customer base.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Indoor Media

AUGUST 26, 2020

If you can increase your Average Repair Order (ARO) you can improve your profits. Keeping that in mind, here are some ways you can use email marketing to increase your ARO: Encourage Visits through Coupons. Emailing a coupon to your customers may be the incentive they need to visit YOUR auto shop vs. your competitors.

Email Marketing 113

Email Marketing Marketing Loyalty Program Coupons 113

Restaurant Engine

MAY 24, 2022

The overall consumer experience matters, and when you make customers wait to order or wait to pay, they start to feel dissatisfied. With a tabletop POS, your customers can order and pay when they want to do so. What’s more, your new POS system lets your customers check their orders and payments with ease.

POS 59

POS Loyalty Program Point of Sale Customer Experience 59

Indoor Media

SEPTEMBER 9, 2020

While there are many ways to encourage customer loyalty, we’re going to discuss a simple, yet significant tactic – putting offers on the back of your auto repair receipts. Those little white rolls placed in your POS system can be transformed from a trash can filler into a branded customer loyalty tool. Offer Coupons.

Coupons 78

Coupons Loyalty Program Customer Service Advertising 78

Sling

DECEMBER 2, 2020

Cultivating customer loyalty is an essential part of making your business a success in the 21st century. But what is customer loyalty, and why is it so important? And how can you improve customer loyalty in your business? What Is Customer Loyalty? Why Is Customer Loyalty Important? How To Improve Customer Loyalty.

Loyalty Program 78

Loyalty Program Coupons Customer Service Website Management 78

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

7 Shifts

NOVEMBER 1, 2022

Since videos don't play on a user's feed by order of post date, you can share many videos about the same topic or using the same trend. As well as providing the best platform to showcase your drinks and dishes creatively, Instagram now has built-in business tools such as online ordering, maps, and messenger. Loyalty programs.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Restaurant Engine

FEBRUARY 14, 2024

When your staff upsells customers, they can generally boost the overall order value while increasing your revenue. For example, when your customers place orders online on your website, your online ordering system does the upselling for you. You have several options: Offer them a coupon for stopping by.

Email Marketing 52

Email Marketing Loyalty Program Social Media Online Ordering 52