Modern Restaurant Management

MARCH 27, 2024

While there are many variations of service types, operators should outline basic customer service strategies that should be met to create a pleasant customer experience for every patron who enters their establishment. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

Customer Service 189

Customer Service Loyalty Program Customer Experience Employee Relations 189

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy.

Loyalty Program 217

Loyalty Program Customer Experience Social Media Online Ordering 217

Lavu

FEBRUARY 21, 2020

With so many restaurants operating in the same space, competition is usually high. Gift cards, loyalty benefits, and customer reviews are some of the most effective ways of attracting and retaining customers. Importance of Restaurant Loyalty Programs. Implementing rewards programs is an effective way of achieving this.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

Loyalty Program 188

Loyalty Program Merchandise Mobile Ordering Fast Casual 188

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

Loyalty Program 207

Loyalty Program Customer Experience Point of Sale Employee Relations 207

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. Some of the most valuable insights for restaurants are found in general operations data, customer data and website data.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

MAY 17, 2023

Another is to add convenience like saved orders, saved payment methods or Apple Pay, loyalty programs, and personalized offers or perks. Loyalty rewards don’t have to include discounts and coupons anymore. Ongoing rewards or loyalty programs can additionally encourage repeat business and build loyalty.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Customer Experience 189

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 203

Marketing Loyalty Program Fast Casual Coupons 203

Modern Restaurant Management

NOVEMBER 7, 2022

How does this inform an operator? Coupon use is up among all generations, with younger generations actively looking for a deal, in contrast to older generations, who are more passive seekers. Take advantage of loyalty programs. This negative perception has also led to heightened scrutiny. Building the Value Equation.

Pricing 203

Pricing Loyalty Program Point of Sale 2023 203

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 179

Marketing Loyalty Program Fast Casual Coupons 179

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. However, the best available coupon and fastest delivery time tied in second place. Prepaid Consumer Insights Study from Fiserv , gift cards are becoming the perfect way to drive customer loyalty.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

OCTOBER 24, 2023

These findings reveal how delivery apps are shaping dining experiences and loyalty, which could prompt a need for restaurant owners to pivot their strategies. This may include visit patterns, customer service interactions, loyalty membership program data and marketing campaign engagement data.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

JULY 6, 2022

Higher inflation affects restaurant owners, operators and their customers. With these consumer shifts in mind, how can restaurant owners and operators increase customer frequency without sacrificing margins? A loyalty and rewards program that offers incentives and deals can also play an important role.

Consumer Goods 197

Consumer Goods Coupons Loyalty Program Pricing 197

Modern Restaurant Management

MAY 25, 2022

Operating a successful restaurant is no easy task, and the fruits of your labor are dependent on a variety of factors. Quality food and top tier service with the incentivization of loyalty programs and a good location should be enough to get a good share of local customers. But what happens when you hit your local ceiling?

Email Marketing 189

Email Marketing Social Media Food Truck Loyalty Program 189

Modern Restaurant Management

NOVEMBER 15, 2023

However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option. Restaurants should recognize that households with children have different needs and preferences, and can customize their marketing programs to emphasize these elements and better appeal to parents.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

BNG Point of Sale

NOVEMBER 19, 2021

A POS can effectively integrate with other key business processes, make operations more efficient and act as the backbone of your business. Capabilities of a POS System: Customer loyalty programs Marketing campaigns Data insights Inventory tracking and management? Track labor and productivity Expedited cash and card check out?

POS 52

POS Operations Loyalty Program Point of Sale 52

Focus POS

JANUARY 18, 2022

Something like a c loud-based kitchen display system could help your business operations perform better and reduce errors simultaneously. Streamlining your kitchens process will allow you to be manage your operations and allow your staff to work stress free knowing orders are in the system correctly and efficiently.

2022 78

2022 Technology Loyalty Program 2025 78

Modern Restaurant Management

AUGUST 19, 2022

Three out of every 10 restaurants have more than one location, and many operators turn to franchising for expansion, the National Restaurant Association reported. Franchising allows restaurateurs to operate a concept with a proven track record and the menus in place to generate sales. by the end of 2022. New mover marketing.

Franchise 197

Franchise Franchising Social Media Loyalty Program 197

Modern Restaurant Management

OCTOBER 6, 2022

Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. To encourage loyalty, you can give regulars coupons or a loyalty card that they can use to get discounts.

Loyalty Program 203

Loyalty Program Social Media Point of Sale Customer Experience 203

Focus POS

AUGUST 19, 2020

San Antonio, TX — August 19, 2020 — Focus POS, a leading provider of restaurant point of sale software, introduces Focus Loyalty + Gift. Focus Loyalty empowers restaurateurs to keep in touch with customers even in the most difficult of times. Focus Loyalty plans can be configured in a variety of ways. About Focus POS.

Loyalty Program 78

Loyalty Program Point of Sale Email Marketing Coupons 78

Goliath Consulting

DECEMBER 1, 2022

Loyalty ideas. Create a “nice list” reward program for the holiday season for repeat customers. These coupons can be used in the form of digital advent calendars where customers can get a discount or small rewards every day until December 31st. Restaurant Winter Promotion Ideas. Promote catering. Gift Cards. “35% Let’s Talk.

2022 88

2022 Menu Seasonal Menu Coupons 88

Restaurant Business

DECEMBER 2, 2022

But one thing that they may not consciously consider is their experience with a restaurant after they’ve left—and this is a big area for operators to capitalize on. Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience.

Customer Experience 72

Customer Experience Loyalty Program Email Marketing Customer Service 72

Modern Restaurant Management

JUNE 24, 2020

With the right tech, it’s easy to promote loyalty programs, customized offers, and coupons through social media, email, and other marketing channels, such as text messaging. Software that helps track where users are coming from and which coupons they like the most can be a huge factor in future success.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

JANUARY 6, 2022

Think of them as coupons, or limited-time discounts. Generate Loyalty by Turning Existing Gift Cards into Rewards Cards. Did you know that it’s possible to use gift cards as a loyalty card? Ackroo ’s gift card program can convert spent gift dollars into loyalty cash, and start this process easily.

2022 197

2022 Online Ordering Loyalty Program Customer Experience 197

Restaurant365

APRIL 20, 2022

Building a customer retention program is important for improving the lifetime value of current customers, which can make up a large portion of your restaurant’s revenue. And as an added bonus, customer loyalty helps bring in new customers since happy customers are more likely to recommend your product or service to others. Conclusion.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Lavu

MAY 27, 2020

Restaurant operators nationwide are reporting sharp declines in sales and employment levels. It is also reported most restaurant operators do not think their business will return to normal over the next several months. Owners will need to have access to the software for last-minute menu changes and changes in operating hours.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Restaurant Engine

FEBRUARY 9, 2022

An App Puts Your Loyalty Program at the Forefront. If you don’t have a restaurant app, your loyalty program isn’t right in front of your customers. With a mobile app, your customers can see where they stand with their loyalty rewards any time they want. Your app will do it for you. An App Increases Your Visibility.

Loyalty Program 84

Loyalty Program Mobile Ordering Social Media Customer Experience 84

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. Here are five ways operators can increase gift card sales this holiday season.

Point of Sale 177

Point of Sale Loyalty Program Email Marketing Mobile Ordering 177

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. Consumers ranked local chains as their second most desired type of apps and loyalty programs. Loyalty programs yield repeat business.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

7 Shifts

NOVEMBER 1, 2022

Restaurant owners and operators wear a lot of hats. Loyalty programs. Customer loyalty programs can be simple cards, or you can take the gamification aspect further with digital 'point scoring' for every dollar spent. Recommended Podcast: The new customer loyalty with Phil Crawford of CKE Restaurant.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty. How Is Casual Dining Doing?

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

The Restaurant Times

JUNE 29, 2020

has created a dire need for cloud kitchen restaurant operators to collaborate with online food aggregators. Create Loyalty Programs. Engaging with customers to generate customer loyalty is as imperative as attracting new ones for a cloud kitchen business.

Loyalty Program 98

Loyalty Program Email Marketing Marketing Mobile Ordering 98

Lavu

APRIL 22, 2020

Improved Takeout Operations: MenuDrive is on a mission to improve order processing for all restaurants by giving restaurant customers multiple ordering options. Loyalty Programs: Having a loyalty program helps you get ahead of the competition with customized offerings and analytics of your loyal patrons.

Delivery 91

Delivery Online Ordering Mobile Ordering Loyalty Program 91

Cheetah

OCTOBER 22, 2020

Start a Loyalty Program. Here are some reopening marketing pointers for your loyalty program strategy. Reward loyalty on each visit: Loyalty program customers are more likely to return to your restaurant, especially if you reward them after each visit. Others are creating special limited menus.

Marketing 78

Marketing Loyalty Program Social Media Email Marketing 78

Black Box Intelligence

NOVEMBER 16, 2021

While one great deal or special may drive restaurant revenue, the reality is most restaurants need a mix of specials, discounts and loyalty rewards to offer a little something for everybody. Because of the pandemic, restaurant guests and operators were more concerned with the basics – getting food to people and cleanliness.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Modern Restaurant Management

MAY 8, 2020

Take it Local : A large number of QSR locations are franchised, meaning the owner is operating similar to a small business. Deal or No Deal : The coupon, the freebie, the buy one/get one. Mobile advance ordering will become normative, as well as alerting local customers to restaurant openings and any deals.

Marketing 177

Marketing Franchise Franchising Social Media 177

Bingage

JANUARY 29, 2021

We all know that the F&B industry is one of the hardest-hit industry during the pandemic that made drastic changes in the way it operates. SMS following the dining experience that invites them to rate the meal they enjoyed for a discount or coupon they can apply to their next meal. Now We have successfully entered into 2021.

2021 98

2021 Email Marketing Demo Loyalty Program 98