Modern Restaurant Management

MARCH 5, 2025

Scaling an artisan food business is no easy feat. Many small food businesses reach a critical point where they must decide whether to remain small and exclusive or expand into wholesale, manufacturing, and broader distribution. Looking back, I was optimistic—perhaps a bit naïve—about what scaling would require.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

OCTOBER 17, 2024

The National Restaurant Association’s Restaurant Performance Index (RPI) demonstrates that a combination of inflation, consumers with less disposable income and rising labor costs have created a difficult market for restaurant owners. That’s why good insurance coverage, provided by a trusted, experienced agent, is critical.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

JUNE 19, 2025

Restaurants – and their trading partners – can be impacted by recalls at any time, even if they adhere to the strictest food safety protocols. Pivot from Manual Systems to Automation Recently, cucumbers, sausage, baked goods, pork , and other foods were recalled. How are you tracking the products you receive?

Management 221

Management Management Food Safety Food Supply 221

Modern Restaurant Management

APRIL 9, 2025

Restaurants must navigate an intricate web of federal and local compliance parameters, from food and workplace safety regulations, to labor laws, to environmental concerns – and when the consequences for violations are so severe, remaining compliant can feel like walking through a minefield.

Restaurant Law 283

Restaurant Law Employee Relations Food Safety Training 283

Modern Restaurant Management

APRIL 30, 2021

Thousands upon thousands of restaurants were forced to close for safety reasons, some permanently. Consumers and customers have changed their behavior due to the events of the previous year. So it makes good business sense to revamp your marketing strategies. Highlight Your Safety and Hygiene Protocols.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

SEPTEMBER 16, 2020

'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. The marketing message has not changed drastically from food-based to safety procedures. But now there is an added message about the safety precautions that are in place for a restaurant.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JULY 13, 2020

Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable. In fact, 70 percent of consumers are ordering takeout directly from restaurants amidst the pandemic. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular.

Food Safety 540

Food Safety Consumer Goods Hiring Customer Service 540

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Messaging about gluten-free options and safety protocols begins with your menu. If so, what are they?

Training 450

Training Front of House Kitchen Safety Allergens 450

Modern Restaurant Management

OCTOBER 18, 2022

Historically high gas prices are pushing consumers towards EV options. Additionally, growing numbers of new EV models – and government sales incentives – are sparking consumer interest. Consumers’ needs will change as they transition to EVs. Attract consumers, employees, and investors.

Food Safety 475

Food Safety 2040 Audits Consumer Goods 475

Modern Restaurant Management

MAY 20, 2020

These heightened food safety standards and consumer expectations are sure to continue after reopening and could possibly lead to more permanent requirements. The national narrative has shifted in recent weeks to talks of reopening and public safety concerns with implementation of effective social distancing protocols.

Food Safety 510

Food Safety Consumer Goods Hospitality Food Order 510

Modern Restaurant Management

OCTOBER 16, 2020

The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.

2020 554

2020 2030 Hotels Food Safety 554

Modern Restaurant Management

MARCH 30, 2020

We’ve already seen restaurants responding with curbside pickup, no-contact delivery, tamper-evident labeling and packaging, heightened food safety and sanitation policies, and more strict health and safety rules for employees. They want to know employees are practicing good hygiene. They expect safer food handling.

Delivery 513

Delivery Food Safety Mobile Ordering Customer Experience 513

Modern Restaurant Management

AUGUST 11, 2020

Even minor issues can become very expensive, so restaurants of all sizes should take electrical safety very seriously. Power sags and dips usually occur when you switch on a heavy device because of low quality or otherwise faulty power grids, causing appliances to consume more power than they are built to handle.

Food Safety 554

Food Safety Equipment Food Supply Audits 554

Modern Restaurant Management

DECEMBER 20, 2021

The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu? A good mobile experience. The good news is that it’s never been easier for restaurants to design professional-looking, state-of-the-art online menus.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

The Rail

JUNE 6, 2025

. #1 Simplify the Dining Area for Comfort and Style Updating the dining area produces a friendly environment that invites guests to remain longer and enjoy their food. Good airflow and bright illumination help keep the room lively and comfortable. Local sourcing keeps food fresher by cutting travel time and helping surrounding farmers.

Social Media 130

Social Media Consumer Goods Kitchen Safety Food Safety 130

Modern Restaurant Management

FEBRUARY 17, 2020

You get home from a long day at work, don't feel like cooking and want to treat yourself to some great food. But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Consumers look for a sparkling clean front of house.

Customer Experience 496

Customer Experience Front of House Back of House Consumer Goods 496

Modern Restaurant Management

DECEMBER 30, 2020

We have watched as the pandemic has gutted the economy, altered consumer behavior, and destroyed longstanding businesses essentially overnight. Be Transparent About Safety. Pre-pandemic, it’s likely that a good portion of your marketing efforts were focused on communicating with guests on site.

2021 564

2021 Marketing Food Safety Back of House 564

Modern Restaurant Management

MAY 1, 2020

Consumer interest in restaurants dropped by 52 percent from March 10 to April 19. Bars and nightlife businesses were among the hardest hit, with consumer interest down 81 percent. Restaurant Industry Consumer Perspectives. How consumers make dining decisions has changed substantially. Trust in restaurants remains high.

2020 481

2020 Food Safety Fast Casual Guest Recovery 481

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 495

2020 Mobile Ordering Loyalty Program Food Safety 495

Modern Restaurant Management

SEPTEMBER 24, 2020

And more than 40 percent of US consumers are likely to go to the drive-through, get takeout or use delivery even when dine-in is allowed, according to Tork. And be sure to include napkins with every order to promote good hygiene. Eating out, or taking out, is never just about the food. Deliver a Great Experience.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

OCTOBER 6, 2021

Especially in a time where the industry is in flux because of the pandemic, juggling things like food costs, keeping shifts full and food safety can feel more difficult than ever. Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more.

Technology 500

Technology Food Safety Restaurant Law Training 500

Modern Restaurant Management

MARCH 22, 2024

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? Use these best practice tips to protect your food, guests, employees, and brand.

Food Safety 473

Food Safety Social Media Food Supply Allergens 473

Modern Restaurant Management

MARCH 16, 2020

As restaurants across the country cut hours, suspend business, and close for good, many restaurant workers will be faced with long-term loss of income. “We know the coming weeks will be challenging ones for many small business owners, and we want to help restaurants focus on food, not finances.” More than 2.45 and Canada.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 510

Food Safety Online Ordering Website Management Food Order 510

Modern Restaurant Management

DECEMBER 16, 2022

That meant streamlining their operations – and consumers quickly got on board. Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room.

Customer Service 564

Customer Service Customer Experience Consumer Goods Food Safety 564

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Good mechanical design starts with ventilation, filtration and proper airflow relation.

Design 532

Design Guest Recovery Consumer Goods Fine Dining 532

Modern Restaurant Management

AUGUST 31, 2020

The terms "organic" and "clean," for example, have a new, heightened relevance with consumers in a post-COVID-19 environment with their hyper-focus on strengthening immune systems and preparing bodies for any potential interaction with the virus. The Organic Food Boom. In 2010 the organic food sector reached $5B.

Food 596

Food Food Supply Franchising Franchise 596

Modern Restaurant Management

MARCH 17, 2025

Everyone in the food industry is feeling the pinch of the economy with reduced consumer patronage in restaurants and even a reduction of produce consumption in the winter months. There are many areas where we have seen food service operators benefit! This makes business tight causing a hard look at any extra costs.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

OCTOBER 27, 2020

A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. It’s a giant expense to gear up to reopen, invest in perishable supplies, rehire staff, upgrade safety measures … all just to close up shop again. Go All In on Digital Delivery.

Innovation 559

Innovation Hiring Mobile Ordering Online Ordering 559

Modern Restaurant Management

MARCH 9, 2022

The restaurant industry loses an astounding $162 billion each year in food waste. All restaurants should proactively work to reduce food waste, which will also help you save money, increase profits, spotlight your commitment to sustainability, and help the environment. Between a third and a half of food is wasted worldwide annually.

Waste 540

Waste Compost Food Recycling 540

Modern Restaurant Management

JULY 26, 2021

For example, when ordering takeout, 60 percent of consumers would feel comfortable if offered disinfectant wipers or sanitizer for them to use themselves. Secure the collection area, by communicating health and safety efforts to guests with messaging and signage at the pickup/curbside line and/or notes inside takeout bags.

Guest Recovery 510

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 510

Modern Restaurant Management

APRIL 15, 2020

Kyle Collins is Marketing Director for Patina Restaurant Group, formed by Nick Valenti and Joachim Splichal as a bicoastal boutique restaurant and food service company. The firm has approximately 60 restaurants and food service operations. Good solid restaurants that have been around for years may not survive. Kyle Collins.

Food Safety 517

Food Safety Social Media Loyalty Program Consumer Goods 517

Modern Restaurant Management

JUNE 24, 2020

” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. Visa is working with a range of partners to increase the number of locations where consumers can tap their contactless card or mobile phone. In the U.S.,

Guest Recovery 540

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 540

Modern Restaurant Management

JANUARY 3, 2022

In both cases, hackers rely on consumers’ inexperience with this quick-response technology. The best way to signal to consumers that a QR code is legitimate is to ensure your QR code design integrates the colors and logos affiliated with your brand. These consistent branding efforts promote safety.

Customer Experience 554

Customer Experience Consumer Goods Mobile Ordering Customer Service 554

Modern Restaurant Management

SEPTEMBER 23, 2020

In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. Tastewise, an AI-powered food intelligence solution, launched in the UK. TastewiseAI analyses and predicts changing consumer needs, providing critical clarity to market opportunities. SpotOn Secures $60M Funding.

Serving 519

Serving White Paper Food Recycling 519

Modern Restaurant Management

OCTOBER 24, 2024

These trends are driven by Millennial and Gen Z consumers, who are more willing to pay a premium for sustainable products; those consumers also tend to be more online and acutely aware of the impact of business practices on the lives of people and the future of the planet. Green Restaurant and Slow Food were others we considered.

Certification 221

Certification Fast Casual Front of House Government 221