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Fast food and food delivery gradually began changing that equation. 2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The restaurant experience was once solely comprised of human-to-human, in-person experiences.
Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Brand websites and web browsing are 533 percent more popular than online marketplaces for restaurant discovery.
Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Clear communication on pricing, loyalty rewards, and personalized service will appeal to this group. Efforts here often pay dividends with increased foot traffic and takeout orders.
But beyond building relationships, social media is also one of the fastest, lowest-effort ways to drive direct onlineorders. With just a few taps, followers can go from “hey, that looks really good” to placing an order, and you don’t need to rely on third-party apps to make it happen.
Successfully navigating fluctuating food costs, especially with volatile ingredients like eggs, requires a multi-faceted approach, Mike Stasko Jr., What are the best practices for dealing with food costs for recipes when necessary items are fluctuating in price? What are the best ways to ensure food safety when sourcing eggs?
In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. Is it during shift changes?
From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals.
For example, implementing procedures to monitor inventory closely can prevent overstocking or food spoilage, while clear cleaning and maintenance schedules ensure the proper use and consumption of supplies. Open communication, recognition for hard work, and team-building activities can improve morale and make the job feel less overwhelming.
There is an opportunity for restaurants that can modernize in a way that meets the needs of the diner while simultaneously overcoming food, labor, and technological challenges to run more predictable and profitable businesses. It certainly isn’t an easy proposition – but a holistic approach to restaurant modernization is critical.
There's been a notable shift in how families celebrate holidays as recent data from Sauce saw a 38-percent jump in delivery orders on Mother's Day. For many, ordering in isn’t just about convenience, it’s a lifestyle choice. Streamlining kitchen workflows to ensure efficient order fulfillment.
Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. People are looking for authenticity and transparency, so highlighting where your ingredients come from or how food is made can go a long way.
If youre one of the thousands of restaurants that added onlinefood delivery in recent years, you might be wondering: is it actually helping my business grow? These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability.
It highlighted the critical need for strong communication and digital tools. Restaurants and bars had to quickly pivot, letting guests know how to orderonline, if dine-in was available, or what safety protocols were in place. The businesses that invested in consistent, strategic communication weathered the storm better.
Every onlineorder, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Restaurants collect a ton of customer data.
Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.
Is onlineordering inefficient? Do you lose money due to food waste? Experiencing over-ordering or last-minute shortages? Are you aiming to speed up service, cut labor costs, or increase online sales? Are labor costs too high? The best tech investments solve real problems. Too many missed reservations?
Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Onlineordering and delivery apps. Here is an example of a restaurants branded app.
Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should? Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like.
Do orders get lost in the shuffle between different platforms? If managing food delivery feels more like a headache than a revenue stream, youre not alone. With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery.
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.
Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.
A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost onlineorders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.
When youre updating your online menu or onlineordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. With a few simple techniques, you can write menu descriptions that sounds natural, highlight your best dishes, and help guests feel confident (and excited) about ordering.
Customers on average will order more menu items, resulting in a larger bill for the restaurant and a larger tip for the employee. This may seem obvious, but keeping an open communication channel between management and staff is a great way to reinforce the importance of an active staff.
The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.
All that said, bringing a brand to life requires a partnership with open lines of communication. Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. There’s also a bigger focus today on guest engagement and community than ever before.
Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. Each platformUber Eats, GrubHub, DoorDashrequires its own tablet, login, and order management system. Order management issues. Consumers report that 24.4% Staff training and inconsistent efficiency.
A strong restaurant brand doesnt just sell food; it tells a story. It communicates your purposewhy your restaurant exists, what makes it unique, and what emotional connection you want to build with your customers. Establish your brands voice and personality to communicate with customers.
When someone searches for your restaurant online, what do they see? Whether you like it or not, your restaurants online reputation is shaping first impressions long before a guest walks through your doors or even places an order. What is Online Reputation Management and Why Does it Matter?
Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global onlinefood delivery market size was valued at USD 221.65
Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. Monitoring your COGS helps you spot food waste, theft, over-ordering, or supplier price hikes before they eat into your gross profit margin. into 40%, you multiply by 100. The result is your AOV.
Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations. This enables better communication mechanisms and employees can react quickly to stock or demand changes.
The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed. By the use of automated texting services , you may keep constant communication without taxing your staff resources.
Dining habits change, food costs fluctuate, and customer preferences can shift depending on what’s trending. The clues are subtle at first: a dip in orders here, a negative note in a review there. That’s when it’s time to take a closer look at your food costs and how they’re impacting your bottom line. But together they add up.
Communicate your hours In the event that you need to close up shop or limit your hours of operation, communicate your status to your customers. Turn off onlineordering If you’re closed or scaling back your operations, turn off onlineordering.
Restaurant onlineordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services. This article explores how onlineordering is advancing and highlights the key concerns for businesses aiming to stay competitive.
If your site is clunky, hard to navigate, or missing basic features like a prominent onlineordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food. Build Trust with Customers People want to know what to expect before they show up.
With 52% of diners saying that ordering takeout is essential to their lifestyle, its no longer just an optionits an opportunity. But getting customers to order once isnt enough. When diners order through these platforms, they often associate their experience with the app, not your restaurant.
In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. Perkins American Food Co. percent from 2025 to 2033 and reach US$ 345.6
Complaints are inevitable in the food industry, but did you know that most people would rather leave a negative comment online than talk in person? The next step would be to politely cut off further alcohol service, like suggesting food or non-alcoholic drinks. Feedback and open communication are also key.
They connect tools like inventory tracking, payroll, and onlineordering into one system, allowing real-time data access for smarter decisions. Key benefits include: Efficiency : Automates workflows like inventory management and order processing. When backend systems work efficiently, it leads to faster, more accurate service.
The survey covers how diners discover new restaurants (plus what sources they trust for recommendations), what diners want to get out of the experience of dining out (including pictures for social media), how inflation has affected dining, approaching dining abroad, and what food trends may currently be on the rise.
These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. High-quality food photos and engaging descriptions build excitement, enhancing customer anticipation and boosting attendance.
Every restaurant concept should be intentional about their branding, from food trucks and cafes to brunch spots and fine dininggreat branding is how your restaurant stands out and stays memorable. Ask yourself: Why does my restaurant exist beyond serving great food? But how to brand a restaurant isnt always clear.
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