Remove Communication Remove Food Order Remove Online Ordering
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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Fast food and food delivery gradually began changing that equation. 2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The restaurant experience was once solely comprised of human-to-human, in-person experiences.

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‘Marketing Doesn’t Stop at Getting Customers in the Door’

Modern Restaurant Management

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Brand websites and web browsing are 533 percent more popular than online marketplaces for restaurant discovery.

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Balancing Dining Experiences with Cost-Conscious Strategies

Modern Restaurant Management

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Clear communication on pricing, loyalty rewards, and personalized service will appeal to this group. Efforts here often pay dividends with increased foot traffic and takeout orders.

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How To Promote Direct Online Ordering On Social Media

ChowNow

But beyond building relationships, social media is also one of the fastest, lowest-effort ways to drive direct online orders. With just a few taps, followers can go from “hey, that looks really good” to placing an order, and you don’t need to rely on third-party apps to make it happen.

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Best Practices for Dealing with Fluctuating Food Costs

Modern Restaurant Management

Successfully navigating fluctuating food costs, especially with volatile ingredients like eggs, requires a multi-faceted approach, Mike Stasko Jr., What are the best practices for dealing with food costs for recipes when necessary items are fluctuating in price? What are the best ways to ensure food safety when sourcing eggs?

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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. Is it during shift changes?

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In 2025, Small Changes Will Have a Big Impact on Pizza Restaurants

Modern Restaurant Management

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals.