Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Sales teams and marketers are deploying sales and marketing technology to automate the customers' journey and accelerate conversions.

Front of House 176

Front of House Social Media Email Marketing Point of Sale 176

7 Shifts

JUNE 3, 2022

While money isn't everything, it's one of the biggest pain points for restaurant workers right now. We don't have to tell you that the restaurant industry has a turnover problem. As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. They aren't making enough money.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

7 Shifts

SEPTEMBER 16, 2021

Whichever way you go, remember that for every new restaurant you open, you'll need to conduct any necessary market research and document your planning process with a business plan and a feasibility study. You may also benefit from diversification in your market, particularly if you'd like to open your next location close to an existing one.

Management 370

Management Management Document Hiring 370

7 Shifts

APRIL 15, 2020

Some of them have even seen ~90% of their sales coming through drive thrus. Next, you should create a communication channel for the pickup. The order can be placed through the phone or online, and in both cases can notify the user through text and/or email that order is ready to pick up.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

MAY 20, 2022

Teriyaki Madness (TMAD) had the "bowls" to admit they messed up and turned the mistake into a unique marketing opportunity. In late February, a marketing team member was training a coworker on how to send five winners of a “Free Bowls for a Year” drawing their notifications at once instead of one at a time.

Email Marketing 176

Email Marketing Loyalty Program Point of Sale Download 176

Modern Restaurant Management

AUGUST 8, 2022

Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. So how can a restaurant drive revenue without time-intensive and costly marketing initiatives? What allows simple WiFi to move past WiFi “marketing”? Real-Time Offers.

Loyalty Program 163

Loyalty Program Social Media Email Marketing Point of Sale 163

Restaurant Engine

APRIL 26, 2023

That’s because it’s one of the most critical marketing tactics you can utilize to grow your restaurant. If your point of sale system offers it, you can also ask customers if they want their receipts mailed to them or texted to them. Your loyalty program might even be tied to your point-of-sale system.

Email Marketing 106

Email Marketing Loyalty Program Social Media Mobile Ordering 106

Modern Restaurant Management

JULY 12, 2022

This can be done by calculating your restaurant’s food cost percentage and cost of each dish using reports and data that an integrated point-of-sale can provide. Keep things running smoothly by using an integrated point-of-sale system that allows you to do everything in one place. Be In Charge of Your Own Marketing.

Loyalty Program 215

Loyalty Program Online Ordering Point of Sale Customer Experience 215

Modern Restaurant Management

JUNE 3, 2024

Now I have a way to easily track my purchases, and the store has a way to easily reach me for upcoming sales to get more of my business. Tailored Offers : When communicating with customers, consider their preferences, purchase history, and behavior. But we’re also all familiar with the concept of forgetfulness.

Loyalty Program 106

Loyalty Program Coupons Customer Experience Seasonal Menu 106

7 Shifts

SEPTEMBER 20, 2022

How to Serve in a Fine Dining Restaurant : Fine dining restaurants tend to offer elaborate food at higher price points, with attentive, often formal service. From sales per labor hour to food cost percentages and many more. Learn more about the ins and outs of restaurant management or brush up on your marketing know-how.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 210

2024 Loyalty Program Cash Management Customer Experience 210

The Rail

MARCH 27, 2024

By Emma Carter, Contributor The 2024 National Restaurant Association report shows that sales are up and restaurants are hiring. From employee turnover rate to who makes the most sales, using data science for restaurants helps with employee management. Guests are also looking for more personalized dining experiences.

Email Marketing 52

Email Marketing Point of Sale 2024 Seasonal Menu 52

Modern Restaurant Management

MAY 26, 2023

A 2023 Emotional Intelligence Market study citing “heavy growth” of $49.93 Emotional intelligence is key to any marketing strategy. One great way to exhibit empathy in brand messaging is by addressing common and specific customer pain points like that related to productivity, financial, processes and support.

Hospitality 98

Hospitality Social Media Customer Service Email Marketing 98

Social Hospitality

AUGUST 25, 2019

When it comes to digital marketing for restaurants , there are various avenues to explore. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. But many small restaurants haven’t yet adopted emerging restaurant technology for customer communication.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. Dig into which rewards are most popular and pair this with your sales data. It’s about making meaningful connections with guests to keep them coming back time and time again. That’s the definition of loyalty.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

7 Shifts

MARCH 27, 2020

Consider things like merchandise sales, inventory sales, or private cooking lessons. You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. How to communicate your COVID-19 restaurant closure.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. I have the privilege of working with many different restaurants and food businesses. So why does it sometimes go wrong?

Cash Management 266

Cash Management Point of Sale Leadership Website Management 266

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. There is an ever-growing market of specialized software for all of the outside-the-kitchen things restaurateurs have to think about.

2023 78

2023 Management Management Tip Distribution 78

Lavu

FEBRUARY 3, 2020

Email newsletters are a great way to share your restaurant’s latest announcements, and when used in conjunction with other marketing channels, they are a highly effective way to retain restaurant customers and increase sales. . This makes email marketing a very successful tool for any business, including restaurants. .

Email Marketing 78

Email Marketing Point of Sale Online Ordering Seasonal Menu 78

Lavu

MARCH 6, 2020

At the heart of restaurant technology for marketing is customer analytics. The three important aspects of improving customer service include customer engagement, digital marketing channels, and customer relationship management (CRM) integration. . Email marketing or reaching out to customers via email.

Technology 78

Technology Marketing Loyalty Program Social Media 78

Perfect Daily Grind

APRIL 4, 2023

It’s fair to say that many specialty coffee brands base their marketing strategies around the idea that coffee consumers want to be more connected to farmers. You may also like our article on why more producers don’t market their own coffee. Kosta Kallivrousis is the Sales Manager at Algrano in the US.

Consumer Goods 144

Consumer Goods Sustainability Email Marketing Café 144

The Restaurant Times

JULY 31, 2020

According to research, the global cloud kitchen market is expected to reach USD 2.63 Even though starting a cloud kitchen business is relatively straightforward, just like any other restaurant business, there are possibilities that sales may not keep up with your expectations. Cloud Kitchen Marketing Tips to Grow Your Online Sales.

Loyalty Program 95

Loyalty Program Marketing Mobile Ordering Online Ordering 95

7 Shifts

FEBRUARY 26, 2021

Send customers special offers, communicate directly, and keep them up to date. Here are the things you should consider: Things to Consider When Choosing an Online Ordering Platform Does it integrate with my Point of Sale (POS) Will I need to add another tablet to my front of house setup?

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Focus POS

AUGUST 19, 2020

San Antonio, TX — August 19, 2020 — Focus POS, a leading provider of restaurant point of sale software, introduces Focus Loyalty + Gift. Keep in touch with loyalty customers through text and email-based messaging, alerting them about menu updates or hours of operation changes. About Focus POS. About Focus POS.

Loyalty Program 78

Loyalty Program Point of Sale Email Marketing Coupons 78

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Better yet, it can send email and text confirmations without restaurant staff ever picking up the phone. Use pre-shift reporting and digest emails, filled with important information about guests and reservations for the upcoming shift to prepare for the night or afternoon ahead. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 2, 2022

A vast, community-wide event like Restaurant Week can be the perfect push to start 2022 successfully. Undoubtedly, it has become a community favorite across the country. Additionally, by transparently communicating with guests about the status of their order and pickup times, it’s easier to keep guests happy. Go Digital.

Loyalty Program 183

Loyalty Program Online Ordering Social Media Mobile Ordering 183

7 Shifts

SEPTEMBER 19, 2022

But we're at an inflection point in the restaurant industry. Establish Clear Lines of Communication. While money isn't everything, it's long been one of the biggest pain points for restaurant workers. Turnover in restaurants is as high as ever. It's not enough to just pay more than the restaurant next door. Table of Contents.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. Here are their responses. Click here for part two. Shasta, California.

2020 138

2020 Online Ordering Point of Sale Cash Management 138

Sling

SEPTEMBER 13, 2022

For example, your point-of-sale software is cumbersome for your employees and customers and needs to be replaced. Your point-of-sale software update can be pushed off until later because it’s not causing any problems at the moment. Effective retail management requires a vast array of skills. That’s where we can help.

Retail 144

Retail Management Management Point of Sale 144

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Focus POS

OCTOBER 18, 2021

Most restaurant sales come from repeat customers, so building these relationships is important, especially during a pandemic. A restaurant loyalty program can engage diners, encourage repeat business and ultimately increase your market share. The Basics of a Restaurant Loyalty Program. The Value of Loyalty Program Data.

Loyalty Program 78

Loyalty Program Point of Sale Email Marketing Coupons 78

BNG Point of Sale

OCTOBER 13, 2021

Types of Point-of-Sale (POS) Systems. Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. They offer a wide range of hardware and software options to aid in everything from sales to management to accounting. There are a wide array of options on the market today.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Next Restaurants

OCTOBER 9, 2019

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” Otherwise, you’ll miss out on a huge market and wind up with disappointed guests. Improved payment processing is a huge selling point for a POS system, so make this one of your main priorities.

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

Get Beyond

NOVEMBER 6, 2023

Consult last year’s sales information, website data, and social media metrics to see if there’s anything you can immediately improve on. Is it hitting a sales quota? Get online in order Will sales be dashing through the snow? In addition to improving the website, consider eliminating pain points from the site.

Small Business 52

Small Business Point of Sale Email Marketing Online Ordering 52

Modern Restaurant Management

OCTOBER 4, 2021

The data also points to a broken customer arrival experience. Must haves for local chain restaurant apps include easy ordering (66 percent), easy payment (61 percent), loyalty/rewards points (52 percent), and coupons and/or deals (52 percent). The State of What Feeds Us. Restaurant apps reign supreme over third-party apps.

2021 135

2021 Fast Casual Mobile Ordering Social Media 135

Open for Business

OCTOBER 20, 2023

Quick links Market research and business plan Location and layout Budgeting and costs Licenses and legal requirements Creating the menu Staffing Technology and systems Marketing and branding Opening your restaurant Market research and business plan Market research and crafting a solid business plan are foundational steps in opening a restaurant.

License 78

License Email Marketing Seasonal Menu Front of House 78