MBB Hospitality

FEBRUARY 17, 2021

A good point of sale system is essential for your restaurant. While it may not be visible to customers the computer system provides communication and ease of use to your workers, and communication is where customer issues start to arise. The Purpose of a POS System. Lightspeed.

Point of Sale 52

Point of Sale Online Ordering POS Loyalty Program 52

Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. The global pandemic has prompted an exuberant amount of COVID-19 emails. Remember Your Brand.

Communication 144

Communication Loyalty Program Social Media Online Ordering 144

Modern Restaurant Management

JULY 12, 2022

With deep roots in the restaurant industry, we’ve worked with our clients to test a number of strategies to take on Restaurant Week as an opportunity to attract new customers. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 219

Loyalty Program Online Ordering Point of Sale Customer Experience 219

BNG Point of Sale

MARCH 9, 2020

Chances are, if you’re starting a business in retail or restaurant, people in the industry will tell you to purchase a point of sale system. If you’re new to the business, a “point of sale” or POS system is a piece of technology in which hardware and software components are used to take payments from customers.

Point of Sale 59

Point of Sale POS Loyalty Program Inventory 59

Lavu

OCTOBER 13, 2023

A higher average table turnover rate may mean that more guests can be served right at the table in a given period of time, which can lead to increased sales and revenue. A higher average table turnover rate may mean that more guests can be served right at the table in a given period of time, which can lead to increased sales and revenue.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 398

Management Management Kitchen Safety Front of House 398

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Gives front-of-house teams the resources to provide better customer service.

Mobile Ordering 193

Mobile Ordering Front of House Communication Online Ordering 193

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Digitize Your Ordering Function and Enhance Your Presence. Menus were trimmed to a fraction of original size.

Technology 198

Technology Loyalty Program Front of House Online Ordering 198

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 186

Online Ordering Point of Sale Website Management Inventory 186

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems.

Hospitality 172

Hospitality Customer Experience Loyalty Program Customer Service 172

The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. In House Online Restaurant Ordering System – The Basics

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

JANUARY 26, 2021

From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. 2020 was a year that the restaurant industry won’t soon forget.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

FEBRUARY 2, 2022

Undoubtedly, it has become a community favorite across the country. Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. Go Digital.

Loyalty Program 189

Loyalty Program Online Ordering Social Media Mobile Ordering 189

The Restaurant Times

SEPTEMBER 22, 2021

Since the arrival of COVID-19, online ordering has become more popular than ever. Restaurants having a strong online presence have an edge in the online ordering game. Restaurants should make sure they have a website of their own that lets the customers order directly. ii) Online Ordering Button.

Online Ordering 52

Online Ordering Ordering Website Management SEO 52

MadMobile

JUNE 8, 2023

With so many points of sale (POS) systems available in the market, finding the best POS for small businesses is essential to running your operations efficiently. Whether you’re looking for a POS system that offers online ordering or in-depth sales reporting, we’ve got you covered. How will you manage your menu?

Small Business 52

Small Business POS Point of Sale Online Ordering 52

Perfect Daily Grind

MAY 17, 2022

For example, one of the most effective technological changes has been the implementation of point of sale (POS) systems and digital signage in coffee shops. When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. Just over 20 years on in 2021, Statista estimated that some 4.9

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Most large F&B brands know the power of messaging apps to respond to customer queries. One of those avenues is Chatbots.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. In reality, hospitality isn't as simple as just service.

Technology 221

Technology Front of House Back of House Dietary Restrictions 221

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. trillion in sales for 2024 signals strong economic activity.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. You can view data on labor costs versus sales over time to make intelligent decisions on how many staff you’ll need clocked in at different times.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 199

Front of House Mobile Ordering Loyalty Program Back of House 199

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. For some customers, digital touchpoints may be the only ones they have with your brand. Prioritize Digital Experiences.

Loyalty Program 199

Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

JUNE 23, 2022

Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards.

Food 185

Food Food Safety Front of House Fast Casual 185

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Do you have accounts on online ordering sites like GrubHub and Uber Eats? Consider things like merchandise sales, inventory sales, or private cooking lessons.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 144

2021 Fast Casual Mobile Ordering Social Media 144

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 146

2020 Online Ordering Point of Sale Cash Management 146

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. . 'Safety' That tables are too close.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Future Food

SEPTEMBER 22, 2020

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. Image via The Street.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Culinary Digital

OCTOBER 23, 2023

Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times. Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. Embracing Innovation.

Technology 213

Technology Innovation Restaurant Law Customer Service 213