Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. Like 90 percent of the bar, restaurant, and nightclub problems, you are your own worst enemy. I have a rule that all my coaching clients must follow: 100% Thank U’s. Are they breathing?

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Culinary Cues

MAY 4, 2022

A retired NFL coach would rally his team before a game with the words: “Where would you rather be than right here, right now?” The end result of great food, satisfied guests, and a profitable restaurant rests on the shoulders of the group working in unison. This is where you are right now. It took a lot for you to get to this point.

2022 372

2022 Coaching Education Kitchen Safety 372

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

Management 201

Management Management Food Safety Hiring 201

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. It's bad morale if you bring someone in who isn't very good, doesn't know what they're doing,” says Kelly Phillips, Founder of Destination Unknown Restaurants. Fork is one of five restaurants under HSHG. I think that's really a crucial part of it.”

Hiring 195

Hiring Front of House Back of House Document 195

Ken Burgin

DECEMBER 7, 2020

Your country cafe or restaurant offers good conditions: proper pay, decent hours, a friendly boss and a modern kitchen. See: How to Write Restaurant Job Advertisements That Get a Much Better Response. This can be a great opportunity, but immigration laws are complex and changing all the time. Jump onto the training bandwagon.

Recruiting 88

Recruiting Advertising Coaching Social Media 88

Culinary Cues

MARCH 30, 2023

I don’t know if it’s totally unique to the kitchen trades, but aside from the bonds of sporting teams or the unbreakable ties that those in the military, law enforcement, and fire departments share, being part of a kitchen family is quite unique. Is it the love of food that creates this incredible link?

Coaching 503

Coaching Restaurant Law Sports Café 503

Embrace the Suck

JUNE 8, 2019

Welcome to the world of restaurants and bars. First off, if you are a restaurant owner, operator, or chef, you most likely want one thing: more time. When you started your restaurant, you had this dream of being the boss. Then your restaurant took control. Day in and day out you are dedicated to the grind.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Modern Restaurant Management

MARCH 10, 2020

And how are other restaurants and industry insiders responding to this growing health concern? ” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. Eat healthier.” We are trying to be responsible and calm.”

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. AAG Named Franchisee of the Year.

Franchise 177

Franchise Franchising Loyalty Program 2022 177

Culinary Cues

JUNE 1, 2020

It is true of mayors, governors, Congressional members, presidents, law enforcement, and judges, just as it is of those in the clergy, and the classroom. WHAT WE SAY: – Effective leaders coach their words and base them on what they have learned – backed up with facts and input from those “experts” that they have effectively listened to.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Nearly half (48 percent) of respondents also said they are likely to buy gift cards from a local independent restaurant.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

7 Shifts

NOVEMBER 3, 2022

The internet holds countless stories of inappropriate behavior that female restaurant workers have endured. Women-owned restaurants often have their accomplishments overlooked. Women fill more than half of restaurant positions in the U.S. Make the Restaurant Workplace Better For Women. She promptly quit. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

JANUARY 16, 2024

The loss of volume for the franchise, the forfeiture of jobs for the community, and the closed restaurant locations could have been avoided with a thoughtful succession plan. Despite this, restaurant owners and franchise brands routinely shy away from discussions around exit strategies or succession planning.

2030 180

2030 Franchise Franchising Employee Relations 180

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. Zagat debuted Zagat Stories.

Coaching 167

Coaching Point of Sale Customer Experience Retail 167

Mad Mobile

MARCH 8, 2024

Tableside ordering systems are set to revolutionize how diners interact with your restaurant. Yes, they’ve become the norm, but they should also enhance your business and improve the customer experience. Today, we’re looking into the common challenges restaurant owners face during the early stages of implementing a tableside POS system.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

360Training

JULY 23, 2020

We touched on the importance of development from a restaurant employee’s perspective. Training and Development: You Need Both. When you train your employees, you teach them how to follow specific procedures. Onboarding and orientation training, in particular, is critical, and you probably need to do more of it.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Modern Restaurant Management

FEBRUARY 19, 2020

In the restaurant industry, Older adults have been the fastest-growing cohort of employees , according to the National Restaurant Association. The number of adults age 55 or older working in the industry jumped 70 percent between 2007 and 2018 and there are nearly two teenage restaurant workers for every employee age 55 or older.

Employee Relations 171

Employee Relations Training 2007 Customer Experience 171

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Manual Wait Controls : Lets restaurants manually adjust wait time estimates during unexpected circumstances so diners have more accurate wait time expectations.

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Modern Restaurant Management

JULY 27, 2020

YEA uncovers longer term trends, including a correlation between increased interest in restaurants, bars and nightlife, and gyms to a spike in COVID-19 cases across hotspot states. Permanent Closures Continue to Increase Across Restaurants, Retail and Other Industries.

Franchise 177

Franchise Franchising Mobile Ordering Kitchen Safety 177

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. is giving away free reopening kits to qualifying independent restaurant owners to help support restaurant reopening efforts in communities across the U.S. PPP Goes Flexible.

Guest Recovery 154

Guest Recovery Food Safety Employee Relations Mobile Ordering 154

EATER

OCTOBER 21, 2021

Changes at Amtrak may revive the beloved tradition of enjoying chicken cordon bleu and Moroccan beef with chickpea salad with fellow travelers In August 2005, I rode an Amtrak overnight train from Chicago to Schenectady, New York: the Lake Shore Limited. It seemed passengers didn’t even want traditional train car dining anyway.

2005 121

2005 Back of House Training Dine-in 121

Modern Restaurant Management

MAY 5, 2020

Eligible independent local restaurant and nightlife businesses can set up Business Highlights for free as part of Yelp’s $25 million relief effort. Upcoming Products : Businesses will be able to indicate if they’re offering curbside pickup – from bookstores, to grocery, to restaurants. Engage Acquires Boston Market.

Guest Recovery 122

Guest Recovery Food Safety Loyalty Program Point of Sale 122