Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. We’re the result of years of poor management, treating staff as a line item and not as an asset. Like 90 percent of the bar, restaurant, and nightclub problems, you are your own worst enemy.

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Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

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FOH Kitchen Safety BOH Food Safety 212

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. We invited 4 restaurant operators to discuss how they put their team first. We’ve all heard it.

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Hiring Front of House Back of House Document 195

Modern Restaurant Management

APRIL 9, 2020

The restaurant sector has been especially hard hit by fallout from the COVID-19 (novel coronavirus) pandemic. million Americans according to the National Restaurant Association. It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. Be Transparent.

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Leadership Kitchen Safety Employee Relations Tip Distribution 221

Embrace the Suck

DECEMBER 25, 2019

My mission is to you the independent restaurant that is trying to thrive and not just survives in today’s ultra-competitive restaurant industry. In restaurants, it’s usually the culinary team that eats up most of your labor budget. It the same concept that we use in restaurant work: full hands in, full hand out!

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Food Truck Food Audits Tip Distribution 296

Apicbase

MAY 30, 2024

Efficiency is everything in a restaurant company. It’s an all-in-one tool that supercharges every aspect of your restaurant’s performance, from order accuracy to customer loyalty, and even helps you increase profit margins. And how can you use your POS system to ignite your restaurant’s performance?

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Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. Welcome to the world of restaurants and bars. First off, if you are a restaurant owner, operator, or chef, you most likely want one thing: more time. When you started your restaurant, you had this dream of being the boss.

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Leadership Hiring Bar Restaurant Law 221

Ken Burgin

DECEMBER 7, 2020

Your country cafe or restaurant offers good conditions: proper pay, decent hours, a friendly boss and a modern kitchen. It’s time for a shift in how you promote the opportunities – the talent is out there, so let’s update the recruitment methods. So why can’t you find good staff? Promote the benefits of your area.

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Recruiting Advertising Coaching Social Media 88

Modern Restaurant Management

MARCH 10, 2020

And how are other restaurants and industry insiders responding to this growing health concern? ” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. Eat healthier.” We are trying to be responsible and calm.”

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Kitchen Safety Food Safety Cash Management Food Supply 195

The Restaurant Coach University

MARCH 2, 2017

When you opened your restaurant you had big dreams and a plan. Many restaurant owners get stuck during those challenges. Out of desperation, you listen. Welcome to the slow death of your restaurant brand. You also need to take personal accountability for where you brand is now. The chains are taking my customers.

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Coaching Restaurant Law Blog Take-out 70

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Nearly half (48 percent) of respondents also said they are likely to buy gift cards from a local independent restaurant.

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2020 Point of Sale Consumer Goods Seasonal Menu 166

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. AAG Named Franchisee of the Year.

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Modern Restaurant Management

JUNE 3, 2021

Bluedot released the fourth installment of its State of What Feeds Us report which has kept tabs on consumer behavior and restaurant habits throughout the course of the pandemic. This latest report offers a year in review of shifting consumer restaurant habits precipitated by the pandemic. Curbside pickups at fast food restaurants dip.

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2021 Fast Casual Mobile Ordering Guest Recovery 186

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. The internet holds countless stories of inappropriate behavior that female restaurant workers have endured. Take a look at your own biases.

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Leadership FOH BOH Website Management 195

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics.

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Modern Restaurant Management

NOVEMBER 19, 2020

In this edition of MRM News Bites, we feature restaurant community support endeavors, new tech and a little holiday fun. launched the Ocean Spray Farmers for Chefs Alliance with the goal of helping as many qualifying independent restaurants as possible cover rent, utilities, and payroll costs. Supporting Independents.

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Mobile Ordering Kitchen Safety Online Ordering Coaching 121

Modern Restaurant Management

JANUARY 16, 2024

The loss of volume for the franchise, the forfeiture of jobs for the community, and the closed restaurant locations could have been avoided with a thoughtful succession plan. Despite this, restaurant owners and franchise brands routinely shy away from discussions around exit strategies or succession planning.

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2030 Franchise Franchising Employee Relations 177

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. ” At 3,900-square-feet, the build out of AQUAlounge is projected at $5 million, and construction is scheduled to begin in February of 2020.

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Coaching Point of Sale Customer Experience Retail 133

Mad Mobile

MARCH 8, 2024

Tableside ordering systems are set to revolutionize how diners interact with your restaurant. Yes, they’ve become the norm, but they should also enhance your business and improve the customer experience. Today, we’re looking into the common challenges restaurant owners face during the early stages of implementing a tableside POS system.

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Ordering POS Online Ordering Mobile Ordering 40

360Training

JULY 23, 2020

Recently, we talked about careers in food service management and how most managers (and owners!) We touched on the importance of development from a restaurant employee’s perspective. Now we want to examine the benefits of investing in employee development for owners and managers. Labor law and other legal concerns.

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Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

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2020 Coaching Front of House Customer Service 193

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. There’s a whole lot of information out there, and you definitely don’t have the time to parse through it all. Frequently Asked Questions About ChowNow for Restaurants: The Basics. Is ChowNow good for restaurants?

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Online Ordering Email Marketing Loyalty Program Website Management 78

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Manual Wait Controls : Lets restaurants manually adjust wait time estimates during unexpected circumstances so diners have more accurate wait time expectations.

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Food Safety Customer Experience Website Management Employee Relations 112

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. National Menu Trends. The team at Upserve just released their latest trends report.

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2019 Mobile Ordering Online Ordering Customer Experience 132

Modern Restaurant Management

JULY 27, 2020

YEA uncovers longer term trends, including a correlation between increased interest in restaurants, bars and nightlife, and gyms to a spike in COVID-19 cases across hotspot states. Permanent Closures Continue to Increase Across Restaurants, Retail and Other Industries.

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Franchise Franchising Mobile Ordering Kitchen Safety 142

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. is giving away free reopening kits to qualifying independent restaurant owners to help support restaurant reopening efforts in communities across the U.S. PPP Goes Flexible.

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Guest Recovery Food Safety Employee Relations Mobile Ordering 134

EATER

OCTOBER 21, 2021

I had spent weeks hyping him up about the “train restaurant,” and knew he’d be impressed by the bustle of the cooks maneuvering in the galley kitchen, searing steaks on the griddle, and shouting orders as pots and pans rattled overhead. It was the same route I’d taken 14 years earlier, but headed the other way, to Chicago.

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Modern Restaurant Management

MAY 5, 2020

Eligible independent local restaurant and nightlife businesses can set up Business Highlights for free as part of Yelp’s $25 million relief effort. Upcoming Products : Businesses will be able to indicate if they’re offering curbside pickup – from bookstores, to grocery, to restaurants. Engage Acquires Boston Market.

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Guest Recovery Food Safety Loyalty Program Point of Sale 103