7 Shifts

NOVEMBER 15, 2024

Asking the appropriate kitchen manager interview questions can reveal whether a candidate has the experience, skills, and abilities that your restaurant needs. In this article: Can you tell us about your previous experience in restaurant management? How do you handle complaints about food quality from customers?

Back of House 195

Back of House Management Management Operations 195

Lavu

JULY 18, 2025

Improving your management skills can lead to excellent customer service, increased sales and better employee productivity. Use Clear Communication to Manage Restaurant Staff and Prevent Misunderstandings Communication is essential in to build positive relationships with your staff. This takes time, consistency, and persistence.

Management 78

Management Management Employee Relations Customer Service 78

7 Shifts

OCTOBER 1, 2024

They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 446

Communication Training Dietary Restrictions Customer Service 446

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. Day in and day out, they are running the business and interacting directly with customers.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. For the average restaurant, that means serving four more customers a day. Does your restaurant have core values that guide the customer and employee experience?

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Embrace the Suck

JANUARY 20, 2021

This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. I have a rule that all my coaching clients must follow: 100% Thank U’s. You need a line cook, you have a bias for those resumes that have lots of experience. ” Yes, manners maketh the culture.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Embrace the Suck

MAY 24, 2023

We're curators of memorable experiences for others. Take the initiative, communicate, and show genuine interest in their capabilities. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

7 Shifts

AUGUST 19, 2020

By creating your own restaurant staff training manual, you will eliminate these types of errors and ensure everyone receives consistent training, which delivers a consistent level of support to your staff and service to your customers. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

JANUARY 12, 2024

To meet this need and earn customer loyalty, we offered free delivery to our catering clients, generating word-of-mouth marketing, enhancing our restaurants’ reputation. In doing so, it paved the way for repeat catering orders and forged lasting relationships with local businesses and community partners.

Catering 275

Catering Coaching Communication Customer Service 275

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. I can’t predict those things” is an admission that you are not prepared.

Leadership 472

Leadership Point of Sale Training Coaching 472

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. But they might buy into the idea they “provide extraordinary meal experiences that bring people joy.” To feel/look important?

Coaching 275

Coaching Franchising Franchise Book 275

7 Shifts

SEPTEMBER 19, 2024

Straight away, they embedded themselves into the community. Since they lived next to their business, they often sent customers home with handmade pasta and meatballs. Solution Payroll in minutes Family is at the heart of Little Italy Ristorante, and this extends to treating customers and staff like kin.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. Operators that focus on meeting their customers needs’ in terms of takeout and delivery options, will likely experience some success. 2: Practice Adaptability.

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

OCTOBER 16, 2023

It directly influences the quality of service and the dining experience for customers. Well-trained and engaged staff contribute to better customer satisfaction. When all those operations are consolidated under one platform, it creates a smoother and faster experience.

Tip Distribution 221

Tip Distribution Document Hiring Restaurant Law 221

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. With flip’d, we can provide that on-the-go fast casual experience, making now the perfect time to bring this concept into the world.”

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Hot Schedules

MAY 10, 2021

The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. So how do you stack your bench and coach your own team to maximum efficiency? Employee Communication. Mobile notifications are the preferred method of communication for the modern workforce.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

EATER

MAY 25, 2023

That early experience of seeing how food is made was really formative for me — I was hooked,” she explains. I also love working with and learning from all the people at Bowery who have diverse expertise and experiences. For example, in my sociology courses, I learned so much about how people relate to one another and communicate.

Innovation 246

Innovation Food Consumer Goods Food Supply 246

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. So how can you ensure you are creating the right workplace culture to retain employees?

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

JANUARY 17, 2020

“We’re honored and excited to have the support of Liquid 2 Ventures, an investor who can bring both financial capital and a wealth of experience to support our efforts to strategically grow Curry Up Now,” said Curry Up Now’s Co-Founder Amir Hosseini. Hattie Marie's Looks to Franchising.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

OCTOBER 21, 2019

. “The fundamental shift away from animal product consumption towards more wholesome, plant-based options is our opportunity as a society to create a healthier world for future generations”, commented Ben Davis, Content & Communications Director, Plant Based World Conference & Expo. " by CHLOE.'s With more than 4.5

Retail 226

Retail Consumer Goods Point of Sale Innovation 226

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Modern Restaurant Management

DECEMBER 12, 2019

Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. “In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. It’s possible you could even lose customers you cannot get back. Accountability.

Coaching 75

Coaching Employee Relations Hiring Document 75

Black Box Intelligence

MAY 25, 2021

There are some remarkable companies who did the hard work connecting their brand experience to their employee experience. Spend as much time learning about this audience as you do your customers. Does your company position itself in way that clearly communicates its purpose and values to potential employees?

Social Media 98

Social Media Leadership Coaching Hiring 98

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. Today’s customer is demanding a positive experience in equal parts, food, service and price.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. In addition, you can also invest in building the kind of staff model that can help boost operations, customer loyalty, and overall sales in the long term. The high cost of employee turnover.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Rocket Fuel

SEPTEMBER 19, 2022

We all know that a positive guest experience is crucial to a restaurant’s success—and it also leads to better voice of customer results! Did you know when customers are strongly satisfied, they are four times more likely to recommend your restaurant to friends, family, or colleagues?

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Apicbase

MARCH 17, 2023

Doing so will help you cut costs, serve customers more quickly, increase customer satisfaction, and improve profits. For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Food Order Customer Service 52

Clover - Restaurants

JULY 11, 2024

Joining forces with other businesses helps allow owners to pool resources and create new ways to attract and delight customers. There are a host of potential benefits of small business collaboration–not just for each of the businesses involved, but also for the local community.

Small Business 52

Small Business Retail Customer Service Food Truck 52