Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

Delivery 518

Delivery Social Media Online Ordering Restaurant Law 518

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

2025 252

2025 Online Ordering Franchising Franchise 252

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JUNE 3, 2025

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

ChowNow

MARCH 21, 2025

Key demographic factors to consider: Age: Are you catering to college students, young professionals, families, or retirees? Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

JUNE 12, 2025

And no, increasing restaurant sales doesn’t mean turning your restaurant staff into pushy upsellers trying to squeeze a few extra dollars out of every order. Create Limited-Time Offers That Drive Action Limited-time offers (LTOs) give potential customers a reason to order now, not later.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. Reinvent Your Catering Menu. Many offices are requiring individual packaging for catered food and even office snacks. The majority of ezCater orders now contain individually packaged items. Rethink your catering menu.

Social Media 451

Social Media Guest Recovery Catering Merchandise 451

The Restaurant Group

MARCH 23, 2025

Ever noticed how ordering your favorite meal has become as easy as pie? That’s the magic of online food ordering systems. The benefits of online food ordering system go beyond convenience. With mobile ordering , you can satisfy that craving without moving an inch. 24/7 Accessibility Midnight munchies?

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

ChowNow

MAY 27, 2025

Caribbean Kitchen is a Bahamian catering company based in Hopkins, Minnesota, founded by Nicholas Hall in 2009. Originally from Nassau, Bahamas, Nicholas started out cooking for friends and small events, catering on weekends simply because he enjoyed doing it. As catering orders grew, so did the demand on his time.

Online Ordering 195

Online Ordering Website Management Small Business Catering 195

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

ChowNow

FEBRUARY 13, 2025

Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? Are you aiming to speed up service, cut labor costs, or increase online sales? With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. Set clear goals.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. First, identify a gap in the market—often using a delivery system’s regional data to see which cravings went unsatisfied. New idea, online menu, real food. It’s that’s simple.

Front of House 532

Front of House Online Ordering Food Order Small Business 532

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app. Because patrons are not able to dine out, call-ahead orders have increased.

Technology 474

Technology Healthcare Social Media Mobile Ordering 474

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Ghost kitchens are reliant upon another hot trend that will continue into 2022, food delivery. Delivery Options.

2022 548

2022 Customer Service Online Ordering Website Management 548

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive.

Allergens 522

Allergens Online Ordering Fast Casual Food Safety 522

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 493

Online Ordering Website Management Point of Sale Inventory 493

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Today, customers rely on Google searches, online reviews, and social media to decide where to eat. A strong online presence means more visibility, more orders, and, ultimately, more revenue.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

AUGUST 18, 2020

At the beginning of the pandemic, Paul Dioguardi, owner of Colorado-based Hickory House Ribs, realized there was only so much he could do with the amount of available restaurant tables so he decided to focus on growing the catering side of the business. With COVID, restaurants were shut down completely, only offering takeout and delivery.

Marketing 495

Marketing Front of House Back of House Food Truck 495

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. Fifty percent of people who do not order takeout or delivery report meals being too costly as their primary reason. Offer a variety of ordering options for your diners.

Loyalty Program 497

Loyalty Program Social Media Mobile Ordering Online Ordering 497

Modern Restaurant Management

AUGUST 11, 2020

Although people may be restricted from dining in your physical restaurant space, there are many virtual events your restaurant can take part in order to connect with past and future guests. Ask attendees to register and purchase tickets online, then email them the link to the performance when it’s showtime. Classes and Tastings.

Events 532

Events Entertainment Food Supply Equipment 532

Modern Restaurant Management

MAY 26, 2020

As states begin lifting stay-at-home orders, some regions have resumed in-person restaurant dining operations. In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries.

Social Media 521

Social Media Coupons Customer Service Customer Experience 521

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps. Here is an example of a restaurants branded app.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery. Fulfilling Other Needs.

Customer Service 476

Customer Service Online Ordering Customer Experience Hospitality 476

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. To receive funds, the applicants must complete their grant requests online. Live in the U.S., an overseas U.S. military base, or any U.S.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. The good news is there are plenty of ways to engage in local marketing, both online and offline. Local restaurant marketing can help you reach your target audience more effectively.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. When was the last time you placed an order in a restaurant app for curbside pick-up? What are some things restaurant operators can do to deliver a better delivery experience?

Loyalty Program 475

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 475

Modern Restaurant Management

NOVEMBER 19, 2019

With a growing number of consumers ordering through online channels, the goal of the new concept was to develop a more efficient operating model that celebrated this change in consumer behavior. Now, with tamper-proof packaging, delivery guests will know if their food has been interfered with before they open it.

Delivery 323

Delivery Reservations Customer Experience Retail 323

Modern Restaurant Management

SEPTEMBER 3, 2024

According to the National Restaurant Association's new Restaurant Technology Trends Report 2024 , the addition of convenience-enhancing options, like accessibility to the restaurant via smartphone, web- or app-based ordering systems and digital or contactless payment options, were most important to customers.

Loyalty Program 460

Loyalty Program POS Online Ordering Customer Experience 460

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 540

2022 Mobile Ordering Guest Recovery Point of Sale 540

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic.

Design 397

Design Online Ordering Social Media Mobile Ordering 397

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

Guest Recovery 540

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 540

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

Catering 252

Catering 2024 2023 Guest Recovery 252

Modern Restaurant Management

JUNE 23, 2020

The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals.

Back of House 568

Back of House Front of House Kitchen Safety Online Ordering 568