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‘AI Has the Potential to Truly Become the Brain of the Restaurant.’

Modern Restaurant Management

Among the findings: Eight in 10 (82 percent) plan to increase investments in AI technologies over the next fiscal year, with enhanced customer experience (60 percent), improved restaurant operations (36 percent), and loyalty programs (31 percent) cited as the top desired outcomes. Customer experience is the most common use case.

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‘Great Partners Build Great Brands’

Modern Restaurant Management

After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. Digital Engagement – Loyalty programs, mobile ordering, and delivery integrations keep customers engaged and coming back.

Insiders

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. The chain’s documented emphasis on training shows in its strong performance on service quality and value. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

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5 Essential Restaurant Customer Retention Strategies Every Operator Needs In 2025

ChowNow

Build a Customer Loyalty Program Were starting here because a loyalty program is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.

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Shaping the Future of QSR

Modern Restaurant Management

Platforms that consolidate key functions—such as sales, employee management, rewards programs and operations—into one streamlined system are crucial for enhancing operational efficiency across the QSR sector. QSR and fast-casual franchises continue to drive the expansion of the franchising sector.

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How to Calculate and Increase Customer Lifetime Value at Your Restaurant

ChowNow

In this article, you’ll learn: A simple formula to calculate customer lifetime value at your restaurant Why increasing restaurant customer lifetime value leads to more stable business growth How to use CLV insights to build loyalty and strengthen customer retention What Is Customer Lifetime Value (CLV)?

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Patio Power: Strategies for Optimizing Outdoor Dining

Modern Restaurant Management

And for more casual outdoor setups – think outdoor bars, beer gardens, or counter-service patios – QR code ordering is a no-brainer. They close the check at the table, apply loyalty rewards, and split payments however the guest wants, all without leaving the patio.

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