Casual Employee Relations Tip Distribution 
Modern Restaurant Management
JUNE 27, 2025
The lowest ratings are related to the digital experience, which also shows the most deterioration. While customer experience and inventory management represent the first wave of AI adoption, survey responses indicate that a second wave of AI deployment is focused on boosting customer loyalty and enhancing employee experience.
Modern Restaurant Management
SEPTEMBER 15, 2020
The Hospitality Recovery Coalition includes DISCUS, the American Distilled Spirits Alliance (ADSA), the Council of State Restaurant Associations (CSRA), the National Restaurant Association and TIPs. The study also found that 8 million employees were laid off or furloughed during the height of the pandemic.
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Modern Restaurant Management
OCTOBER 24, 2024
B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. During the pandemic, we implemented a whole-house tip pool and instituted an internal $15 minimum wage.
Modern Restaurant Management
MAY 30, 2025
Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Tech’s impact on tipping: 56 percent of all respondents would reportedly not tip an AI system, while 22 percent would either tip or at least consider tipping, depending on the service.
Modern Restaurant Management
JANUARY 8, 2024
This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.
7 Shifts
AUGUST 27, 2020
The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.
Modern Restaurant Management
MARCH 3, 2023
" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022.
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