ChowNow

JUNE 12, 2025

In this article, you will learn: Tactics that increase restaurant check sizes without slowing down service How to boost restaurant sales through your own digital channels Proven ideas for driving repeat business from loyal and casual guests alike 1. This is a low-effort way to drive repeat business for your loyal customer base.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

ChowNow

MARCH 21, 2025

Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. or How often do you order delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. We were entering the saturated fast-casual burger space and knew we needed to make an impact. Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent in November.

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Marketing Loyalty Program 2024 2025 221

ChowNow

MAY 23, 2025

Business model: Delivery-heavy brands reliant on third-party apps may see lower returns due to commissions. Restaurant type: Whether you run a fine dining, fast casual, or quick service concept plays a big role in potential margins. The reality is that most operators are working within razor-thin profit margins.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JULY 16, 2025

I launched an internship program where I mentored marketing students in exchange for project help. A few highlights: Scaling a fast-casual restaurant from a single location to 13+ stores across Texas, Louisiana, and Florida in just three years. Sharing your mission, team stories, and community involvement builds loyalty.

Marketing 474

Marketing Social Media Email Marketing Back of House 474

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

The Rail

MARCH 31, 2025

Standardized Training Programs: Newbies get uniform training with digital training tools across multiple locations. Loyalty programs connect customers and drive repeat business. They build brand loyalty which is key to managing multiple locations. Restaurant businesses can collaborate better by using these tools.

Technology 130

Technology Management Management Operations 130

ChowNow

APRIL 25, 2025

And unlike paid ads or delivery apps, your email marketing list is something you fully own. You can also train staff to mention sign-ups casually during checkout. You dont need a hard sell here, just a friendly heads-up about your offers or loyalty program.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

ChowNow

FEBRUARY 21, 2025

Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. Create a direct-only rewards program: Reward repeat customers for skipping third-party apps with a digital punch card or exclusive discounts. A simple Order today and get free delivery!

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Lavu

MARCH 28, 2025

These advanced tools empower restaurants to create personalized offers, track customer data, and automate processes to enhance customer loyalty and streamline operations. Loyalty Programs : Built-in systems to reward customers and trigger special occasion perks automatically.

Specials 78

Specials POS Loyalty Program Inventory 78

Restaurant Business

JULY 8, 2025

Traditional pizza chains have long competed on price, because consumers generally have little brand loyalty. It could have been worse: Fast-casual pizza chain sales declined 5%. Many of these pizza chains were historically able to rely on their delivery operations for sales.

Leadership 218

Leadership Point of Sale Fast Casual Email Marketing 218

Restaurant Business

JUNE 17, 2025

Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Increasingly, however, they are becoming the hallmarks of convenience-store foodservice programs. Premium Technology DoorDash wants to be everywhere Tech Check: The delivery company is gobbling up more of the restaurant tech ecosystem.

Food 274

Food Fast Casual Leadership Loyalty Program 274

Lavu

NOVEMBER 29, 2024

Cost Savings: Dual pricing eliminates credit card processing fees; low-stock alerts minimize waste; online ordering allows restaurant operators to get rid of pesky third party commissions Customer Engagement: Loyalty programs and CRM tools enhance customer retention. All plans come with a risk-free guarantee.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. It Builds Customer Loyalty Regular, personalized email interactions maintain customer engagement.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Lavu

JUNE 26, 2025

Key Mobile Food Ordering Statistics Every Restaurant Should Know Mobile ordering continues to rise, and some predictions have the food delivery market valued at $365B by 2030. Food delivery is worth more than $150 billion, having more than tripled since 2017, via McKinsey report. At first, mobile ordering seemed like a long shot.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Lavu

MAY 9, 2025

On top of that, its customer relationship management (CRM) tools support personalized loyalty programs, helping restaurants connect better with their customers. Plus, the built-in loyalty program is included at no extra cost, making it easy for restaurants to reward loyal customers.

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

Lavu

JUNE 20, 2025

With a restaurant POS system , restaurateurs and managers can have an integrated platform where all aspects, from ordering to delivery, down to accounting can be effectively monitored. Kiosks give fast-casual restaurants the opportunity to focus more on operations and the customer experience—it’s a win all-around.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Web Diner

FEBRUARY 28, 2025

While your competitors chase social media trends, savvy food service operators have discovered their winning strategy: email marketing that transforms casual customers into devoted regulars. Email marketing drives higher average orders, increased visit frequency, and stronger customer loyalty compared to social media promotions.

Email Marketing 36

Email Marketing Marketing Food Truck Social Media 36

SpotOn

FEBRUARY 26, 2025

If you're a fast-casual place and only offer a couple of alcoholic beverages, then "alcohol" should be enough. Paid training hours for new employees, ServSafe certification, training programs, free meals, etc Bonuses. Digital advertising, marketing software , printed menus, signage, promotions, and loyalty programs.

License 90

License Point of Sale Insurance POS 90

Lavu

MAY 30, 2025

Faster Food Delivery: Speed ordering leads to speedy food service. Increased Table Turns: Less wait time to order and faster food delivery moves customers in and out of a restaurant quicker. This process builds a customer database that can be used for loyalty programs and remarketing campaigns.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Restaurants had difficulty hiring and retaining staff, which led to more interest in automating processes. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

JUNE 13, 2025

With the rise of digital payment platforms and mobile wallets, restaurants can offer rewards programs, targeted promotions, and personalized experiences that cater to individual customers’ preferences. This fosters customer loyalty and allows restaurants to gather valuable data and insights to inform their business strategies.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

SpotOn

DECEMBER 30, 2024

Quick-service restaurants—like cafes, fast food, and fast casual—are estimated to have decent profit margins with lower food and labor costs. A loyalty program can be integrated into online ordering. That could happen when they request a digital receipt, order from you online, or sign up for your loyalty program.

Operations 52

Operations Loyalty Program Online Ordering POS 52

Restaurant Business

JULY 14, 2025

Drenon’s agency worked with a New England convenience-store chain on a six-second video pushing loyalty signups. “It The program grew by 75% in six months. News Tech Check technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Also, keep it short.

Social Media 167

Social Media SEO Leadership Technology 167

Modern Restaurant Management

MARCH 4, 2025

Casual dining is on the rise, with spots like Chellas Arepa Kitchen (#5) in Lancaster, Pennsylvania and Cardelli's Italian Market Deli (#45) in Riverside, California offering budget-friendly options. Delivery Fraud Incognia released the Gig Economy Edition of its annual Frontline Report. billion Tequila/Mezcal sales up 2.9

Delivery 221

Delivery 2025 2024 Point of Sale 221

Modern Restaurant Management

APRIL 1, 2025

Key data points: The demand for takeout and delivery has slightly outpaced the demand for dining in. 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Among delivery apps, DoorDash is the clear favorite. That is five percent less than the average tip from Boomers (18 percent).

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

NOVEMBER 1, 2024

Out of 25 brands, 17 are QSR or casual dining restaurants, marking a significant shift in why people are primarily visiting malls – to eat. Customers are increasingly paying attention to the overall experience and sharing their feedback online, whether for dine-in, delivery, or pickup. percent, while FAH rose by only 3.37

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

APRIL 29, 2025

New data from the National Restaurant Association’s 2025 Off-Premises Restaurant Trends report highlights how off-premises dining has become both a consumer preference and business essential, with the convenience and availability of takeout, delivery, and drive-thru now deeply embedded in everyday life.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. So, what can marketers of fast casuals do to bring people back to their brick-and-mortar locations? Put your focus on first-party data.

Fast Casual 493

Fast Casual Dine-in Casual 2022 493

Restaurant Business

JULY 22, 2025

Uber’s lawsuit against DoorDash over delivery contracts will continue after a judge struck down DoorDash’s motion to dismiss the case. Uber sued DoorDash in February , alleging that its chief rival uses illegal tactics to get restaurants to sign exclusive contracts for first-party delivery. By Joe Guszkowski on Jul. respectively.

Loyalty Program 180

Loyalty Program Leadership Franchising Franchise 180

Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company. Appeal to Mobile Gamers. Final Thoughts.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493